This thread was archived. Please ask a new question if you need help.
All of my devices with firefox sync except my macbook pro.
When I go into history on my macbook, nothing shows up from my macbook, but they show up from the PC and iOS device.
Hey guys, I managed to figure it out... It is actually kind of sad. I somehow set it to always private browsing.... XD Thanks for your supportRead this answer in context 👍 0
All Replies (11)
Any help would be great! It is a lot to do to sign in to everything again everytime i open firefox again.
Follow these instructions on the computer/profile that is not syncing.
We need to look at the sync logs. Type about:sync-log<enter> in the address bar.
Open the last file created and Copy its contents Now Paste it into this forum.
If the file is too large;
Is the file text only? And not huge?
Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.
Next, have your web browser go to; https://pastebin.com/
Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.
Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.
1540698859656 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1540699077747 Sync.SyncScheduler DEBUG Woke from sleep. 1540699077755 Sync.SyncScheduler DEBUG Online, will sync in 2s. 1540699077756 Sync.SyncScheduler DEBUG Next sync in 2000 ms. (why=wake_notification) 1540699077771 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1540699079763 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.14) FxSync/184.108.40.20681001155545.desktop 1540699079763 Sync.Service INFO Starting sync at 2018-10-28 14:27:59 in browser session DK_wWlr8HyVY 1540699079764 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540699079796 Sync.Status INFO Resetting Status. 1540699079796 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1540699252335 Sync.Resource WARN GET request to https://sync-643-us-west-2.sync.services.mozilla.com/1.5/102031785/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1540699252336 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1540699252336 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1540699252337 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1540699252339 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1540699252348 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available
That is what it had for the latest sync. Thanks for helping.
Good work. I called for more help.
Hi there. Have you got any new information about that?
I understand that there are three devices:
PC iOS Mobile Mac Book Pro
First, let's make sure they are all on an updated version of Firefox :) Is the Macbook Pro on Firefox 63 or higher? It looks like it is on Firefox/62.0.3
Second, it looks like the sync is timming out from the logs you have provided. We will want to check why that connection is not being made, once you have updated the Firefox version.
Third there are three places I know we can check to make sure the connection is not being blocked, (I am assuming here that you can connect to other webpages just fine?) but first please remove the Firefox Sync account from the current, open profile and try to get a new login. Click on remove account from Preferences > Sync Then log back in, any issues there?
The connection needs to be enabled for account.services.mozilla.com/
- Do you have any Firewalls or Anti-viruses that filter web content? Make sure that the url is not being blocked
Looking forward to your reply (logs can have sensitive data, if we run into a syncing issue after the steps above, we can use send https://send.firefox.com/ to share the logs for a consult)
Ok so the macbook was on 63. What do you mean by remove the account?
You can check the connection settings.
- Options/Preferences -> General -> Network: Connection -> Settings
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
You can try to disconnect and reconnect Sync.
- Options/Preferences -> Firefox Account
Hey guys, I managed to figure it out... It is actually kind of sad. I somehow set it to always private browsing.... XD Thanks for your support
That was very good work. Well done.