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Problem in downloading Firefox

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When I try to download firefox, I am told that my system does not have the correct requirements, although I am using macOS Mojave. If I download firefox for mac, I receive the following error

When I try to download firefox, I am told that my system does not have the correct requirements, although I am using macOS Mojave. If I download firefox for mac, I receive the following error
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Modified by nicolam

Chosen solution

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philipp
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5315 solutions 23470 answers

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. #Open the 5 most recent files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
cor-el
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17539 solutions 158588 answers

You have a weird user agent listed in the System Details list.

  • User Agent: Safari

Did you enter this information yourself or is there a real problem with the user agent?


If there is a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop Firefox 63.0:

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

You have a weird user agent listed in the System Details list. *User Agent: Safari Did you enter this information yourself or is there a real problem with the user agent? ---- If there is a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall. Download a new copy of the Firefox application and save the Disk Image file to the desktop Firefox 63.0: *https://www.mozilla.org/en-US/firefox/all/ *trash the currently installed Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean reinstall *install the new version that you have downloaded *https://support.mozilla.org/en-US/kb/Installing+Firefox+on+Mac Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

Question owner

philipp said

  1. Paste each ID with bp- into the reply window on the forums.

Here they are: bp-5a9d6133-01f3-4e8c-91f9-5c1db0181027 bp-5ac30f03-dc52-4d4d-80f4-ba2220181027

thank you

Nicola

''philipp [[#answer-1167536|said]]'' #Paste each ID with '''bp-''' into the reply window on the forums. Here they are: bp-5a9d6133-01f3-4e8c-91f9-5c1db0181027 bp-5ac30f03-dc52-4d4d-80f4-ba2220181027 thank you Nicola
cor-el
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Chosen Solution

See:

See: *[/questions/1238157] Firefox crashes because of the fbplugin plugin

Question owner

cor-el said

You have a weird user agent listed in the System Details list.
  • User Agent: Safari
Did you enter this information yourself or is there a real problem with the user agent?

If there is a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Hi, I don't know what a "user agent" is. Concerning the "clean reinstall", I followed (again) your instructions (thanks) but I get the same error, which you can see below (in italian)

''cor-el [[#answer-1167725|said]]'' <blockquote> You have a weird user agent listed in the System Details list. *User Agent: Safari Did you enter this information yourself or is there a real problem with the user agent? ---- If there is a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall. </blockquote> Hi, I don't know what a "user agent" is. Concerning the "clean reinstall", I followed (again) your instructions (thanks) but I get the same error, which you can see below (in italian)
cor-el
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17539 solutions 158588 answers

Helpful Reply

The crash report shows a problem with fbplugin as mentioned in this thread.

The crash report shows a problem with fbplugin as mentioned in this thread. *[[/questions/1238157]] Firefox crashes because of the fbplugin plugin

Question owner

cor-el said

See:

IT - COULD - WORK !!!

Thank you so much

Nicola

''cor-el [[#answer-1167737|said]]'' <blockquote> See: *[/questions/1238157] Firefox crashes because of the fbplugin plugin </blockquote> IT - COULD - WORK !!! Thank you so much Nicola