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Firefox shows on upper side a white field after opening Office Word Application

  • 6 replies
  • 1 has this problem
  • 27 views
  • آخر ردّ كتبه GGorgeous

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Dear All, unfortunately my searches on google didn't helped me to find a solution to my problem. I hope you guys can support me. I have since several months following problem: When I open a Office Word document and if I open afterwards firefox the upper side is filled with a white field. So that I can't use the web address bar and the menu as well as the tabs. I figured out that the same white field happens also by Adobe Acrobat after opening a Office Word document. I updated today all my drivers including graphic drivers. Office and firefox is up-to-date. I uploaded also a picture from the mentioned white field.

Thank you in advance for your solution ideas.

Regards, GG

All Replies (6)

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Here is the picture.

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Hmm, it seems like the entire tab bar and main toolbar are blanked out. That's very odd.

If you force Firefox to "repaint" that area, does it come back? To do that, you can use the keyboard shortcut Alt+Spacebar. Try pressing these in sequence:

Alt+Spacebar R

That turns a maximized window into a resizable window.

Alt+Spacebar X

That turns a resizable window into a maximized window.

Did that have any effect on whether the top two bars can be viewed in Firefox?


In case there is an incompatibility with your graphics card (or chipset) driver software, you could temporarily disable Firefox from using hardware acceleration. The steps are in this article: Firefox's performance settings. You need to exit and restart Firefox for that change to take effect.

Any difference?

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It is possible that Office uses older versions of some DLLs that aren't compatible with Firefox and that Windows doesn't unload when the Office application is closed.

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Jscher2000 Thank you for your answer. When I make the window resizable I can see the main toolbar and tab bar. After maximazing is still the failure there. I change the performance settings while I had the problem and restarted Mozilla but the failure was still there.

Do you have any other ideas?

I


jscher2000 said

Hmm, it seems like the entire tab bar and main toolbar are blanked out. That's very odd. If you force Firefox to "repaint" that area, does it come back? To do that, you can use the keyboard shortcut Alt+Spacebar. Try pressing these in sequence: Alt+Spacebar R That turns a maximized window into a resizable window. Alt+Spacebar X That turns a resizable window into a maximized window. Did that have any effect on whether the top two bars can be viewed in Firefox?

In case there is an incompatibility with your graphics card (or chipset) driver software, you could temporarily disable Firefox from using hardware acceleration. The steps are in this article: Firefox's performance settings. You need to exit and restart Firefox for that change to take effect.

Any difference?

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Thanks a lot for your answer cor-el, how can I find or recognize this DLL's? Any ideas?

May be deinstall and reinstalling Microsoft office?

cor-el said

It is possible that Office uses older versions of some DLLs that aren't compatible with Firefox and that Windows doesn't unload when the Office application is closed.
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Dear All,

unfortunately the problem is still there, even after re-installation of Office.

Do you have any ideas to solve this issue? It's really an disturbing failure.