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منتدى الدعم

Drag and drop not working even in safe mode !!!! How to solve this issue other than switching to a other browser

Posted

Version: 62.0.2 (64-bit)

Drag and drop will not work in Firefox but works in all other browsers I have installed. Tried in safe mode but it still won't work. This is getting ridiculous now as there are so many things that you can't now do in Firefox that it's becoming useless ... you HAVE to give users some room to set their own restrictions otherwise the paranoia will turn the browser into a worthless piece of junk

Version: 62.0.2 (64-bit) Drag and drop will not work in Firefox but works in all other browsers I have installed. Tried in safe mode but it still won't work. This is getting ridiculous now as there are so many things that you can't now do in Firefox that it's becoming useless ... you HAVE to give users some room to set their own restrictions otherwise the paranoia will turn the browser into a worthless piece of junk

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 62.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.2/WINNT/en-US/

Extensions

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  • Cache Cleaner 0.1.0 ({f9148285-1f7b-4c3b-9ae3-42f679bd8825})
  • Easy Youtube Video Downloader Express 11.0 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • LastPass: Free Password Manager 4.17.1.7 (support@lastpass.com)
  • New Tab Homepage 0.6.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Open Bookmarks in New Tab 2.0.2016021001 (openbookmarkintab@piro.sakura.ne.jp) (Inactive)
  • Open Link in New Tab 1.0.2016011401 (openlinkintab@piro.sakura.ne.jp) (Inactive)
  • Print/Print Preview 1.0.1-signed ({19EB90DC-A456-458b-8AAC-616D91AAFCE1}) (Inactive)
  • TimeLapse for Firefox 1.9 ({7c402354-dd42-4ef3-8d2d-2aa1445b4747}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
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  • adapterRAM2:
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  • adapterSubsysID2:
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  • adapterVendorID2:
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  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 7-24-2017
  • driverDate2:
  • driverVersion: 22.20.16.4749
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cdab) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Shadow110 1072 solutions 14836 answers

Hi, please try : Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hi, please try : Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

Question owner

Thanks for the input, but I already tried this; including starting in Safemode with no plugins ... which does not cure the behaviour alas. Looks like its time to abandon Firefox in favour of something a little more reliable ... and less obstructive !

Thanks for the input, but I already tried this; including starting in Safemode with no plugins ... which does not cure the behaviour alas. Looks like its time to abandon Firefox in favour of something a little more reliable ... and less obstructive !
WestEnd
  • Top 25 Contributor
60 solutions 5366 answers

Odin The Terrible said

Thanks for the input, but I already tried this; including starting in Safemode with no plugins ... which does not cure the behaviour alas. Looks like its time to abandon Firefox in favour of something a little more reliable ... and less obstructive !

Did you also delete the Mozilla folder as well besides uninstalling FF?

''Odin The Terrible [[#answer-1157698|said]]'' <blockquote> Thanks for the input, but I already tried this; including starting in Safemode with no plugins ... which does not cure the behaviour alas. Looks like its time to abandon Firefox in favour of something a little more reliable ... and less obstructive ! </blockquote> Did you also delete the Mozilla folder as well besides uninstalling FF?

Modified by WestEnd

Shadow110 1072 solutions 14836 answers

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Question owner

Tried all this ! I'm abandoning FF in favour of other more reliable browser.

Tried all this ! I'm abandoning FF in favour of other more reliable browser.
FFus3r 50 solutions 757 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #('''Firefox 57 and above''') Click the Library button [[Image:57 library icon]] and choose History.<br>(Click the menu button [[Image:New Fx Menu]] and choose History in older Firefox versions.) #In the History menu, choose "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article.

Question owner

Do you not think that I've already tried this ??!!

I'M CLOSING THIS THREAD AND ABANDONING ff for good !

Do you not think that I've already tried this ??!! I'M CLOSING THIS THREAD AND ABANDONING ff for good !
McCoy
  • Top 10 Contributor
520 solutions 4883 answers

Odin The Terrible said

Do you not think that I've already tried this ??!! I'M CLOSING THIS THREAD AND ABANDONING ff for good !

A little appreciation for people who are trying to help you in their spare time, wouldn't go amiss .....

''Odin The Terrible [[#answer-1157835|said]]'' <blockquote> Do you not think that I've already tried this ??!! I'M CLOSING THIS THREAD AND ABANDONING ff for good ! </blockquote> A little appreciation for people who are trying to help you in their spare time, wouldn't go amiss .....
McCoy
  • Top 10 Contributor
520 solutions 4883 answers

Please remove the Chosen Solution mark from my post - I didn't solve your problem  :(

Give people a chance - who knows : somebody just might come up with the perfect solution for you .....

Please remove the Chosen Solution mark from my post - I didn't solve your problem :( Give people a chance - who knows : somebody just might come up with the perfect solution for you .....
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

What kind of drag operations are you trying to do?

What kind of drag operations are you trying to do?