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firefox and chrome both crashing

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Both my browsers are crashing. People tell me it might be my video card. I have deleted and re installed the drivers for my video card but I still have problem. Dell 610i desktop Windows Vista Nvidia GEForce 9800 GT video card.

Both my browsers are crashing. People tell me it might be my video card. I have deleted and re installed the drivers for my video card but I still have problem. Dell 610i desktop Windows Vista Nvidia GEForce 9800 GT video card.

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.161.2 for Mozilla browsers
  • 5.1.50906.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 52.9.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • LastPass: Free Password Manager 4.17.1.7 (support@lastpass.com)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • StumbleUpon 4.21 ({AE93811A-5C9A-4d34-8462-F7B864FC4696})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Pocket 1.0.5 (firefox@getpocket.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9800 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0614
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 063010de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.24067
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Failed to acquire a Direct2D 1.1 factory', u'type': u'runtime'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9800 GT Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page". *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter

Question owner

https://crash-stats.mozilla.com/report/index/bp-b48aa602-b155-4a2d-8d24-2349b0180917 https://crash-stats.mozilla.com/report/index/bp-c86a5183-39e4-4afa-ab52-81ea70180911 https://crash-stats.mozilla.com/report/index/bp-5d8139d4-76fc-4599-b21c-7bdea0180603 https://crash-stats.mozilla.com/report/index/bp-e7e8ef8d-64f8-460d-a85d-768950180602 14 others if you need to see them.
Shadow110 1072 solutions 14836 answers

Crash Reason : s::jit::MBasicBlock::NewSplitEdge

Hi, is beyond me, only 2 references to your crash reason, 4yrs ago and is in java script compilers is all I can get out of it.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Do not pass bad files back to your profile, use only your bookmarks if can.

Crash Reason : s::jit::MBasicBlock::NewSplitEdge Hi, is beyond me, only 2 references to your crash reason, 4yrs ago and is in java script compilers is all I can get out of it. Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Do not pass bad files back to your profile, use only your bookmarks if can.
Shadow110 1072 solutions 14836 answers

Video Card Driver Errors : adapterDescription: NVIDIA GeForce 9800 GT driverDate: 11-14-2016

u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable',

supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60 webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.

Uninstall and Reinstall them from a fresh download.

Video Card Driver Errors : adapterDescription: NVIDIA GeForce 9800 GT driverDate: 11-14-2016 u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': '''u'disabled',''' u'description': u'Direct3D9 Compositing', u'log': [{u'status': '''u'disabled',''' u'message': '''u'Disabled by default'''', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': '''u'unavailable'''', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'unavailable'''', supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60 webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Uninstall and Reinstall them from a fresh download.

Modified by Shadow110