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Access denied message shows up while trying to log out of mozilla support community

Posted

I went to "view profile" and clicked on the the "4 questions" under "contributions". While on this page that shows the questions I posted, I clicked "sign out" and this error message showed (see screenshot) Access denied: you do not have permission to access this page. I think when I clicked sign out again, the window got blank as seen in the second screenshot. Any idea why this happened?

I went to "view profile" and clicked on the the "4 questions" under "contributions". While on this page that shows the questions I posted, I clicked "sign out" and this error message showed (see screenshot) Access denied: you do not have permission to access this page. I think when I clicked sign out again, the window got blank as seen in the second screenshot. Any idea why this happened?
Attached screenshots

Modified by Benoy

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

More Information

jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

I'm not sure how you got that "not authorized" page.

I see two different links to Sign Out. One is on a drop-down menu from my username, which works, and one is in my profile page, and doesn't work. I'm attaching a screenshot illustrating where those are.

Is there another link I didn't notice?

There actually is a separate forum to discuss issues with the site. If this occurs frequently for you -- I almost never log out, so my experience probably is not typical -- you could report there, too.

https://support.mozilla.org/forums/contributors

I'm not sure how you got that "not authorized" page. I see two different links to Sign Out. One is on a drop-down menu from my username, which works, and one is in my profile page, and doesn't work. I'm attaching a screenshot illustrating where those are. Is there another link I didn't notice? There actually is a separate forum to discuss issues with the site. If this occurs frequently for you -- I almost never log out, so my experience probably is not typical -- you could report there, too. https://support.mozilla.org/forums/contributors

Question owner

jscher2000 said

I'm not sure how you got that "not authorized" page. I see two different links to Sign Out. One is on a drop-down menu from my username, which works, and one is in my profile page, and doesn't work. I'm attaching a screenshot illustrating where those are. Is there another link I didn't notice? There actually is a separate forum to discuss issues with the site. If this occurs frequently for you -- I almost never log out, so my experience probably is not typical -- you could report there, too. https://support.mozilla.org/forums/contributors

I'm talking about the dropdown menu you mentioned

''jscher2000 [[#answer-1147020|said]]'' <blockquote> I'm not sure how you got that "not authorized" page. I see two different links to Sign Out. One is on a drop-down menu from my username, which works, and one is in my profile page, and doesn't work. I'm attaching a screenshot illustrating where those are. Is there another link I didn't notice? There actually is a separate forum to discuss issues with the site. If this occurs frequently for you -- I almost never log out, so my experience probably is not typical -- you could report there, too. https://support.mozilla.org/forums/contributors </blockquote> I'm talking about the dropdown menu you mentioned
Shadow110 1072 solutions 14836 answers

It is possible that your access has been revoked if you can not sign in and get the Not Authorized as tried going some where that was of limits or during the sign out something got crossed up. Once are Authorized would have access to tools that Contributors do.

It is possible that your access has been revoked if you can not sign in and get the Not Authorized as tried going some where that was of limits or during the sign out something got crossed up. Once are Authorized would have access to tools that Contributors do.

Modified by Shadow110

Question owner

Pkshadow said

It is possible that your access has been revoked if you can not sign in and get the Not Authorized as tried going some where that was of limits or during the sign out something got crossed up. Once are Authorized would have access to tools that Contributors do.

during the sign out something got crossed up? what do you mean? and I can sign in and sign out now.. no issue is seen for now

''Pkshadow [[#answer-1147146|said]]'' <blockquote> It is possible that your access has been revoked if you can not sign in and get the Not Authorized as tried going some where that was of limits or during the sign out something got crossed up. Once are Authorized would have access to tools that Contributors do. </blockquote> during the sign out something got crossed up? what do you mean? and I can sign in and sign out now.. no issue is seen for now
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Have you posted this on the contributor forum, like jscher2000 suggested  ?

Have you posted this on the contributor forum, like jscher2000 suggested ?
Shadow110 1072 solutions 14836 answers

I have had the same thing before myself and has been Click Logout and hit Back Button on the mouse.

Also logged out and hit inbox with mouse by accident.

I would say it is nothing to be concerned about as it is not hampering your browsing or performance.

Have had nights login but answer a question and can not get back to the main page.

I have had the same thing before myself and has been Click Logout and hit Back Button on the mouse. Also logged out and hit inbox with mouse by accident. I would say it is nothing to be concerned about as it is not hampering your browsing or performance. Have had nights login but answer a question and can not get back to the main page.

Question owner

McCoy said

Have you posted this on the contributor forum, like jscher2000 suggested  ?

yes

''McCoy [[#answer-1147152|said]]'' <blockquote> Have you posted this on the contributor forum, like jscher2000 suggested ? </blockquote> yes
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

I overlooked the fact that you said :

" I can sign in and sign out now.. no issue is seen for now "

If that means 'problem solved' : Yay  !

I overlooked the fact that you said : "'' I can sign in and sign out now.. no issue is seen for now '' " If that means 'problem solved' : Yay !