After doing absolutely everything suggested, Firefox not only won't retain usernames and passwords, it is now making me sign into my homepage every single time!
For the past several months I've had problems with Firefox not retaining passwords. Then, along came an update and Firefox stopped retaining passwords and usernames. The most recent Firefox has not only stopped retaining u/n's and p/w's, I now have to sign into my home page. To really top it off, if I leave my gmail page and go to another page (gmail is still open) when I come back to gmail, I have to sign in again. This is happening on two computers. The past couple weeks I've been having pages, crash, over and over again, on facebook I'll be writing a message and suddenly the message box is gone and another page is loading. For instance, today while writing a message, it disappeared and the page of someone who was in my notifications (I had not opened them yet) loaded. When I'm in Gmail writing, suddenly the page I'm in is gone and it's another part of the email thread or an entirely different email loads. Gmail keeps telling me the email I am trying to open can't be loaded, or it simply does not load, ever. If I click on a new email to open it, sometimes I get an email several rows down from it, opening; definitely not the email I'm trying to open. Along with everything else, during one recent update I lost all my bookmarks, 16 years of bookmarks!! I am a researcher and my bookmarks were used daily; now they're all gone. Guess how happy I am about that! I have tried everything everyone has suggested and am at my wits end. I have used Firefox for 16 years and been quite happy with it. The past few updates have turned that into an absolute mess. I do no like Chrome and shouldn't have to change my browser just because your updates have enormous bugs in them. I should not have lost years worth of bookmarks, and I should be able to write a simple email without it disappearing. I have been hearing this same story from all my friends who use Firefox. You guys better figure this out or you're going to loose all of us.
All Replies (6)
First, don't worry about your missing profile. It sounds like the browser was refreshed. So a backup was created.
First, let's find out why your Firefox is going bananas.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.
This will show us your system details. No Personal Information Is Collected.
Look in your Add-ons Manager. Are/were you using any password add-ons or programs? Look at each extension. Do you know what each one does?
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)
In the Add-ons Manager, on the left, select Extensions.
Typing "about: support" does not constitute a proper address and only gets a message telling me so. So, useless. I do not have any add-ons. So, useless. I just spent 8 minutes trying to log into a site that normally takes me 1/2 a minute or less to access. Between it not accepting my password and having to reset it, then verify I am me 3 separate times with the picture game, wait for email links, and still not getting into the site, I'm pretty frustrated. Now I'm getting instructions to do things that simply can't be done. Am I talking to Firefox at all, or to other users?
I solved the whole darned thing by changing browsers. FredMcd, sending a second message to me repeating your original advice was even more unproductive than your original advice. I'm done with Firefox so don't bother to send more "solutions".
For what it's worth my FF61.0.1 retain passwords/logins. So something else is going on with your FF install to cause your problem and it's not FF doing here.