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gmail and google news don't work like they did

Posted

why don't these websites work like they did before latest update?

why don't these websites work like they did before latest update?

Chosen solution

Thanks for all your suggestions, but I have succeeded in reverting to Firefox version 60.0.2. I hope to be able to use it until Mozilla makes version 61 work for all potential users. Background: When I logged on to my Windows 7 laptop this morning (June 27, 2018) and opened my home page (Google News) I was still running Firefox (version 61.0). In Google News the font in the left-hand region remained garbled and difficult to read. When I clicked on any article a new tab opened, but the page was empty- nothing was displayed. I opened Gmail in version 61, but it remained difficult to use: [None of the "buttons" in the region (or row) above the emails had any identification and none were active- when I tried to click on any one of them it did nothing. The small "button" in the upper right-hand region (labeled "Google apps") was dead- it did nothing. I was unable to either put a check in the box to the left of any email, or change the color or symbol in any of the "starred" symbols to the left of any email.] So I searched for how I might be able to downgrade Firefox to the version I had been using [60.0.2 (64-bit)]. I found a website https://www.wikihow.com/Downgrade-Firefox that explained how to do this. I followed their instructions and located a website https://ftp.mozilla.org/pub/firefox/r.../en-US/ that allowed me to download the setup file for Firefox version 60.0. I confirmed while I was still in version 61 that I had selected the option in "Tools / Options / General / Firefox Updates / Allow Firefox to: Never check for updates (not recommended)", and that I had unchecked both the box next to "Use a background service to install updates" and the box next to "Automatically update search engines". After running the downloaded setup file for version 60, I am again using the Firefox that worked for me- version 60.0.2 (64-bit). And as of now (about 8 am on June 27) Firefox has NOT "automatically upgraded itself" to the newer (but undesirable for me) version 61. Thanks again, Ron

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

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Modified Preferences

Misc

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Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Can you elaborate on what isn't working correctly?

Can you elaborate on what isn't working correctly?

Question owner

The problems mentioned below followed an automatic update of Firefox this morning, June 26, 2018.

in Gmail: None of the "buttons" in the region (or row) above the emails has any identification and none were active- when I tried to click on any one of them it did not do anything. Also the small "button" in the upper right-hand region (labeled "Google apps") was dead- it did nothing. And I was unable to either put a check in the box to the left of any email, or change the color or symbol in any of the "starred" symbols to the left of any email.

in Google News (my Home Page, ref): The text in the left-hand region (the "Main Menu") was garbled- essentially unreadable. Also- as in Gmail, the small "button" in the upper right-hand region (labeled "Google apps") was dead- it did nothing.

I just restored an image of my C: disk which I had created yesterday evening. Because of the above-mentioned unacceptable changes in the newer version of Firefox, I immediately changed the setting in Tools / General Options / Firefox Updates / Allow Firefox to... FROM "Automatically install updates (recommended)" TO "Check for updates but let you choose to install them". Firefox is back to version 60.0.2 (64-bit), and it is working as it had been before the automatic update. As of now 1:15pm 6/26/18 I am working with that previous version of Firefox.

The problems mentioned below followed an automatic update of Firefox this morning, June 26, 2018. ********************************* in Gmail: None of the "buttons" in the region (or row) above the emails has any identification and none were active- when I tried to click on any one of them it did not do anything. Also the small "button" in the upper right-hand region (labeled "Google apps") was dead- it did nothing. And I was unable to either put a check in the box to the left of any email, or change the color or symbol in any of the "starred" symbols to the left of any email. ********************************* in Google News (my Home Page, ref): The text in the left-hand region (the "Main Menu") was garbled- essentially unreadable. Also- as in Gmail, the small "button" in the upper right-hand region (labeled "Google apps") was dead- it did nothing. ********************************* I just restored an image of my C: disk which I had created yesterday evening. Because of the above-mentioned unacceptable changes in the newer version of Firefox, I immediately changed the setting in Tools / General Options / Firefox Updates / Allow Firefox to... FROM "Automatically install updates (recommended)" TO "Check for updates but let you choose to install them". Firefox is back to version 60.0.2 (64-bit), and it is working as it had been before the automatic update. As of now 1:15pm 6/26/18 I am working with that previous version of Firefox.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

This isn't an expected issue with Firefox, I'm using 63 and gmail.

Can you update to Firefox 61 again, and then read through Websites look wrong or appear differently than they should

This isn't an expected issue with Firefox, I'm using 63 and gmail. Can you update to Firefox 61 again, and then read through [[Websites look wrong or appear differently than they should]]

Question owner

Thanks for your suggestion, but I am reluctant to do that because I don't want to have to fix those problems again.

It took me a couple of hours to undo what happened last time.

If it should appear to become necessary, then I'll probably try it.

Thanks for your suggestion, but I am reluctant to do that because I don't want to have to fix those problems again. It took me a couple of hours to undo what happened last time. If it should appear to become necessary, then I'll probably try it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

It is necessary, as Firefox 60 has several known security holes that don't exist in Firefox 61.

Please update, and if you still see an issue, clearing your cache (as suggested in that link above) should correct it quickly. If not, let me know and I'll help

It is necessary, as Firefox 60 has several known security holes that don't exist in Firefox 61. Please update, and if you still see an issue, clearing your cache (as suggested in that link above) should correct it quickly. If not, let me know and I'll help

Question owner

5:00 PM 6/26/2018 OK, Firefox just updated itself again. when i opened Firefox a small popup read something like that it was "...installing the update." this happened even though i had changed the setting to only install an update if i chose to. when the updating was done and Firefox opened i found i had the same problem with google news, but a new one with gmail. so i cleared the cache using the suggested settings. now i am unable to open gmail at all, and i cannot sign in to my google account. when i try to sign in i can enter my email address, but when i click the "next" button nothing happens. now I am going to restore the image i created just before this second problem happened. 5:19 PM 6/26/2018 firefox updated again. this time i changed the update setting to "never check for updates (not recommended)". what can you suggest i do to stop this from happening again?

5:00 PM 6/26/2018 OK, Firefox just updated itself again. when i opened Firefox a small popup read something like that it was "...installing the update." this happened even though i had changed the setting to only install an update if i chose to. when the updating was done and Firefox opened i found i had the same problem with google news, but a new one with gmail. so i cleared the cache using the suggested settings. now i am unable to open gmail at all, and i cannot sign in to my google account. when i try to sign in i can enter my email address, but when i click the "next" button nothing happens. now I am going to restore the image i created just before this second problem happened. 5:19 PM 6/26/2018 firefox updated again. this time i changed the update setting to "never check for updates (not recommended)". what can you suggest i do to stop this from happening again?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Don't restore system images, that is a last resort technique.

Can you post your about:support data?

Don't restore system images, that is a last resort technique. Can you post your about:support data?

Question owner

i just restored last evening's image again, but instead of opening your newest response in firefox i opened it in thunderbird. when i clicked on "this doesn't solve my problem" in the thunderbird email, that action opened a firefox window. i quickly changed the firefox update option to "never". now i am working in firefox 60.0.2 (64-bit). i will post the "about:support" data when i locate it. please tell me where to find the "about:support" data. thanks, ron

i just restored last evening's image again, but instead of opening your newest response in firefox i opened it in thunderbird. when i clicked on "this doesn't solve my problem" in the thunderbird email, that action opened a firefox window. i quickly changed the firefox update option to "never". now i am working in firefox 60.0.2 (64-bit). i will post the "about:support" data when i locate it. please tell me where to find the "about:support" data. thanks, ron
Muldercs 0 solutions 6 answers

If your using avast as your antivirus turn off webshield I been having problems today with today's update to firefox quantum version 61 and couldnt go to Google or gmail when I disabled web shield it worked this doesn't fix it until an update and i didnt want my webshield off so I downgraded back to previous version 60.02 for now until a fix

If your using avast as your antivirus turn off webshield I been having problems today with today's update to firefox quantum version 61 and couldnt go to Google or gmail when I disabled web shield it worked this doesn't fix it until an update and i didnt want my webshield off so I downgraded back to previous version 60.02 for now until a fix

Question owner

i use kaspersky anti-virus. please tell me how you "...downgraded back to previous version 60.02. Thank you, ron

i use kaspersky anti-virus. please tell me how you "...''downgraded back to previous version 60.02''. Thank you, ron
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

If you are using Avast or AVG, they are intercepting your internet connection with their "webshield" "feature" that is actually making your internet insecure. You should uninstall them and use Windows Defender.

Ron, please update to 61 and then go to about:support in your address bar

If you are using Avast or AVG, they are intercepting your internet connection with their "webshield" "feature" that is actually making your internet insecure. You should uninstall them and use Windows Defender. Ron, please update to 61 and then go to about:support in your address bar

Question owner

after firefox auto-updated itself today 6/26/18 to version 61.0 (64-bit), i found that there were problems with google news and with gmail. I restored an earlier image of my computer and that got me back to the previous version 60.0.2 (64-bit). now, even though I have changed the update setting to "never check for updates", firefox updates to the latest version every time i open it. How can i either fix how the current version works with google news and with gmail, or go back to and keep using the previous version?

after firefox auto-updated itself today 6/26/18 to version 61.0 (64-bit), i found that there were problems with google news and with gmail. I restored an earlier image of my computer and that got me back to the previous version 60.0.2 (64-bit). now, even though I have changed the update setting to "never check for updates", firefox updates to the latest version every time i open it. How can i either fix how the current version works with google news and with gmail, or go back to and keep using the previous version?

Question owner

see attached file for "about:support".

see attached file for "about:support".
jscher2000
  • Top 10 Contributor
8688 solutions 71021 answers

Hi ron, unfortunately the forum only allows attaching image files, not text files or other kinds of documents. You can paste the contents of the about:support (Troubleshooting Information) page into a reply. Sometimes it takes more than one reply. However, you can omit information about printers, as that is unlikely to be relevant.

Hi ron, unfortunately the forum only allows attaching image files, not text files or other kinds of documents. You can paste the contents of the about:support (Troubleshooting Information) page into a reply. Sometimes it takes more than one reply. However, you can omit information about printers, as that is unlikely to be relevant.

Question owner

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Question owner

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     "AzureCanvasBackend (UI Process)": "skia",
     "AzureFallbackCanvasBackend (UI Process)": "cairo",
     "AzureContentBackend (UI Process)": "skia",
     "AzureCanvasBackend": "direct2d 1.1",
     "AzureContentBackend": "direct2d 1.1",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1,
     "ApzDragInput": 1,
     "ApzKeyboardInput": 1,
     "ApzAutoscrollInput": 1
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     "features": [
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         "description": "Compositing",
         "status": "available",
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             "status": "available"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
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             "status": "available"
           }
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       {
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             "status": "available"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
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(adapter LUID: 000000000000cb17)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ", "webgl2Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)", "webgl2Version": "OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3)", "webgl2DriverExtensions": "GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ", "webgl2Extensions": "EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context", "webgl2WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cb17)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ", "info": { "AzureCanvasBackend (UI Process)": "skia", "AzureFallbackCanvasBackend (UI Process)": "cairo", "AzureContentBackend (UI Process)": "skia", "AzureCanvasBackend": "direct2d 1.1", "AzureContentBackend": "direct2d 1.1", "AzureCanvasAccelerated": 0, "ApzWheelInput": 1, "ApzDragInput": 1, "ApzKeyboardInput": 1, "ApzAutoscrollInput": 1 }, "featureLog": { "features": [ { "name": "HW_COMPOSITING", "description": "Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "D3D11_COMPOSITING", "description": "Direct3D11 Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "DIRECT2D", "description": "Direct2D", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "D3D11_HW_ANGLE", "description": "Direct3D11 hardware ANGLE", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "GPU_PROCESS", "description": "GPU Process",

Question owner

"description": "GPU Process",

         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "WEBRENDER",
         "description": "WebRender",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "opt-in",
             "message": "WebRender is an opt-in feature"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "Build doesn't include WebRender"
           }
         ]
       },
       {
         "name": "OMTP",
         "description": "Off Main Thread Painting",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "ADVANCED_LAYERS",
         "description": "Advanced Layers",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "available",
             "message": "Enabled for Windows 7 via user-preference"
           }
         ]
       }
     ],
     "fallbacks": [
       {
         "name": "NO_CONSTANT_BUFFER_OFFSETTING",
         "message": "Unsupported by driver"
       }
     ]
   },
   "crashGuards": []
 },
 "extensions": [
   {
     "name": "Flash and Video Download",
     "version": "3.1.6",
     "isActive": true,
     "id": "{bee6eb20-01e0-ebd1-da83-080329fb9a3a}"
   },
   {
     "name": "Ebates: The Free Cash Back Shopping Assistant",
     "version": "4.26.6.0",
     "isActive": false,
     "id": "{35d6291e-1d4b-f9b4-c52f-77e6410d1326}"
   },
   {
     "name": "Foxit PDF Creator",
     "version": "8.1.80",
     "isActive": false,
     "id": "FFExtnHTML2PDF@foxitsoftware.com"
   },
   {
     "name": "Kaspersky Protection",
     "version": "20.0.543.85d-20180418125707",
     "isActive": false,
     "id": "light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com"
   }
 ],
 "features": [
   {
     "name": "Activity Stream",
     "version": "2018.05.30.0900-c6d48b86",
     "id": "activity-stream@mozilla.org"
   },
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "id": "aushelper@mozilla.org"
   },
   {
     "name": "Firefox Screenshots",
     "version": "32.1.0",
     "id": "screenshots@mozilla.org"
   },
   {
     "name": "Follow-on Search Telemetry",
     "version": "0.9.7",
     "id": "followonsearch@mozilla.com"
   },
   {
     "name": "Form Autofill",
     "version": "1.0",
     "id": "formautofill@mozilla.org"
   },
   {
     "name": "Photon onboarding",
     "version": "1.0",
     "id": "onboarding@mozilla.org"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "id": "firefox@getpocket.com"
   },
   {
     "name": "Web Compat",
     "version": "2.0",
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "WebCompat Reporter",
     "version": "1.0.0",
     "id": "webcompat-reporter@mozilla.org"
   }
 ]

}

"description": "GPU Process", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "WEBRENDER", "description": "WebRender", "status": "unavailable", "log": [ { "type": "default", "status": "opt-in", "message": "WebRender is an opt-in feature" }, { "type": "runtime", "status": "unavailable", "message": "Build doesn't include WebRender" } ] }, { "name": "OMTP", "description": "Off Main Thread Painting", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "ADVANCED_LAYERS", "description": "Advanced Layers", "status": "available", "log": [ { "type": "default", "status": "available" }, { "type": "user", "status": "available", "message": "Enabled for Windows 7 via user-preference" } ] } ], "fallbacks": [ { "name": "NO_CONSTANT_BUFFER_OFFSETTING", "message": "Unsupported by driver" } ] }, "crashGuards": [] }, "extensions": [ { "name": "Flash and Video Download", "version": "3.1.6", "isActive": true, "id": "{bee6eb20-01e0-ebd1-da83-080329fb9a3a}" }, { "name": "Ebates: The Free Cash Back Shopping Assistant", "version": "4.26.6.0", "isActive": false, "id": "{35d6291e-1d4b-f9b4-c52f-77e6410d1326}" }, { "name": "Foxit PDF Creator", "version": "8.1.80", "isActive": false, "id": "FFExtnHTML2PDF@foxitsoftware.com" }, { "name": "Kaspersky Protection", "version": "20.0.543.85d-20180418125707", "isActive": false, "id": "light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com" } ], "features": [ { "name": "Activity Stream", "version": "2018.05.30.0900-c6d48b86", "id": "activity-stream@mozilla.org" }, { "name": "Application Update Service Helper", "version": "2.0", "id": "aushelper@mozilla.org" }, { "name": "Firefox Screenshots", "version": "32.1.0", "id": "screenshots@mozilla.org" }, { "name": "Follow-on Search Telemetry", "version": "0.9.7", "id": "followonsearch@mozilla.com" }, { "name": "Form Autofill", "version": "1.0", "id": "formautofill@mozilla.org" }, { "name": "Photon onboarding", "version": "1.0", "id": "onboarding@mozilla.org" }, { "name": "Pocket", "version": "1.0.5", "id": "firefox@getpocket.com" }, { "name": "Web Compat", "version": "2.0", "id": "webcompat@mozilla.org" }, { "name": "WebCompat Reporter", "version": "1.0.0", "id": "webcompat-reporter@mozilla.org" } ] }

Question owner

Application Basics


Name: Firefox Version: 61.0 Build ID: 20180621125625 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports Firefox Features


Name: Activity Stream Version: 2018.05.30.0900-c6d48b86 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 32.1.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.7 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org

Extensions


Name: Flash and Video Download Version: 3.1.6 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Ebates: The Free Cash Back Shopping Assistant Version: 4.26.6.0 Enabled: false ID: {35d6291e-1d4b-f9b4-c52f-77e6410d1326}

Name: Foxit PDF Creator Version: 8.1.80 Enabled: false ID: FFExtnHTML2PDF@foxitsoftware.com

Name: Kaspersky Protection Version: 20.0.543.85d-20180418125707 Enabled: false ID: light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com

Security Software


Type:

Type:

Type:

Graphics


Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cb17) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cb17) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 DirectWrite: true (6.2.9200.16571) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Driver Version: 8.15.10.2626 Driver Date: 1-18-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 181d103c RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 630M Vendor ID: 0x10de Device ID: 0x0de9 Driver Version: 9.18.13.3165

Application Basics ------------------ Name: Firefox Version: 61.0 Build ID: 20180621125625 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/4 Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Firefox Features -------------------------------------- Name: Activity Stream Version: 2018.05.30.0900-c6d48b86 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Screenshots Version: 32.1.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.7 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Web Compat Version: 2.0 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Name: Flash and Video Download Version: 3.1.6 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Name: Ebates: The Free Cash Back Shopping Assistant Version: 4.26.6.0 Enabled: false ID: {35d6291e-1d4b-f9b4-c52f-77e6410d1326} Name: Foxit PDF Creator Version: 8.1.80 Enabled: false ID: FFExtnHTML2PDF@foxitsoftware.com Name: Kaspersky Protection Version: 20.0.543.85d-20180418125707 Enabled: false ID: light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com Security Software ----------------- Type: Type: Type: Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cb17) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cb17) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 3 DirectWrite: true (6.2.9200.16571) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Driver Version: 8.15.10.2626 Driver Date: 1-18-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 181d103c RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 630M Vendor ID: 0x10de Device ID: 0x0de9 Driver Version: 9.18.13.3165

Question owner

ADVANCED_LAYERS: available by user: Enabled for Windows 7 via user-preference

Workarounds NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver


Media


Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Communications Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 NVIDIA HDMI Out (NVIDIA Virtual Audio Device (Wave Extensible) (WDM)): Root\UNNAMED_DEVICE\0000 Speakers and Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Input Devices Name: Group External Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Speakers and Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Stereo Mix (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Internal Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 2 browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.update: false browser.sessionstore.upgradeBackup.latestBuildID: 20180621125625 browser.startup.homepage: https://news.google.com/?ie=UTF-8&oe=UTF-8&q&taa=1&hl=en-US&gl=US&ceid=US:en browser.startup.homepage_override.buildID: 20180621125625 browser.startup.homepage_override.mstone: 61.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170810 browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.forms.autocomplete.formautofill: true dom.ipc.processCount.web: 4 dom.max_script_run_time: 0 dom.push.userAgentID: 3d4750d8e9ff491a93887cbfcb707e50 extensions.lastAppVersion: 61.0 gfx.crash-guard.d3d11layers.appVersion: 56.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2626 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1510275046 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180605171542 media.gmp-manager.lastCheck: 1530052835 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1506649628 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\ronbar\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1529541663 places.history.expiration.transient_current_max_pages: 134680 plugin.disable_full_page_plugin_for_types: application/pdf plugins.ctprollout.cohort: early-adopter-ctp print.printer_FinePrint.print_bgcolor: false print.printer_FinePrint.print_bgimages: false print.printer_FinePrint.print_duplex: -437918235 print.printer_FinePrint.print_edge_bottom: 0 print.printer_FinePrint.print_edge_left: 0 print.printer_FinePrint.print_edge_right: 0 print.printer_FinePrint.print_edge_top: 0 print.printer_FinePrint.print_evenpages: true print.printer_FinePrint.print_footercenter: print.printer_FinePrint.print_footerleft: &PT print.printer_FinePrint.print_footerright: &D print.printer_FinePrint.print_headercenter: print.printer_FinePrint.print_headerleft: &T print.printer_FinePrint.print_headerright: &U print.printer_FinePrint.print_in_color: true print.printer_FinePrint.print_margin_bottom: 0.5 print.printer_FinePrint.print_margin_left: 0.5 print.printer_FinePrint.print_margin_right: 0.5 print.printer_FinePrint.print_margin_top: 0.5 print.printer_FinePrint.print_oddpages: true print.printer_FinePrint.print_orientation: 0 print.printer_FinePrint.print_page_delay: 50 print.printer_FinePrint.print_paper_data: 1 print.printer_FinePrint.print_paper_height: -1.00 print.printer_FinePrint.print_paper_name: print.printer_FinePrint.print_paper_size_unit: 0 print.printer_FinePrint.print_paper_width: -1.00 print.printer_FinePrint.print_resolution: 600 print.printer_FinePrint.print_reversed: false print.printer_FinePrint.print_scaling: 1.00 print.printer_FinePrint.print_shrink_to_fit: true print.printer_FinePrint.print_to_file: false print.printer_FinePrint.print_unwriteable_margin_bottom: 0 print.printer_FinePrint.print_unwriteable_margin_left: 0 print.printer_FinePrint.print_unwriteable_margin_right: 0 print.printer_FinePrint.print_unwriteable_margin_top: 0 print.printer_Foxit_PhantomPDF_Printer.print_bgcolor: false print.printer_Foxit_PhantomPDF_Printer.print_bgimages: false print.printer_Foxit_PhantomPDF_Printer.print_duplex: -437918235 print.printer_Foxit_PhantomPDF_Printer.print_edge_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_top: 0 print.printer_Foxit_PhantomPDF_Printer.print_evenpages: true print.printer_Foxit_PhantomPDF_Printer.print_footercenter: print.printer_Foxit_PhantomPDF_Printer.print_footerleft: &PT print.printer_Foxit_PhantomPDF_Printer.print_footerright: &D print.printer_Foxit_PhantomPDF_Printer.print_headercenter: print.printer_Foxit_PhantomPDF_Printer.print_headerleft: &T print.printer_Foxit_PhantomPDF_Printer.print_headerright: &U print.printer_Foxit_PhantomPDF_Printer.print_in_color: true print.printer_Foxit_PhantomPDF_Printer.print_margin_bottom: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_left: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_right: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_top: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_oddpages: true print.printer_Foxit_PhantomPDF_Printer.print_orientation: 0 print.printer_Foxit_PhantomPDF_Printer.print_page_delay: 50 print.printer_Foxit_PhantomPDF_Printer.print_paper_data: 1 print.printer_Foxit_PhantomPDF_Printer.print_paper_height: 11.00 print.printer_Foxit_PhantomPDF_Printer.print_paper_name: print.printer_Foxit_PhantomPDF_Printer.print_paper_size_unit: 0 print.printer_Foxit_PhantomPDF_Printer.print_paper_width: 8.50 print.printer_Foxit_PhantomPDF_Printer.print_resolution: 600 print.printer_Foxit_PhantomPDF_Printer.print_reversed: false print.printer_Foxit_PhantomPDF_Printer.print_scaling: 1.00 print.printer_Foxit_PhantomPDF_Printer.print_shrink_to_fit: true print.printer_Foxit_PhantomPDF_Printer.print_to_file: false print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_top: 0 privacy.history.custom: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {05d40a3f-ed3f-48d8-93b8-b171f348bf9b} services.sync.declinedEngines: services.sync.engine.addresses.available: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1528544584

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.19 Version in use: 4.19

NSS Expected minimum version: 3.37.3 Version in use: 3.37.3

NSSSMIME Expected minimum version: 3.37.3 Version in use: 3.37.3

NSSSSL Expected minimum version: 3.37.3 Version in use: 3.37.3

NSSUTIL Expected minimum version: 3.37.3 Version in use: 3.37.3

Sandbox


Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

ADVANCED_LAYERS: available by user: Enabled for Windows 7 via user-preference Workarounds NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Output Devices Name: Group Communications Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 NVIDIA HDMI Out (NVIDIA Virtual Audio Device (Wave Extensible) (WDM)): Root\UNNAMED_DEVICE\0000 Speakers and Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Input Devices Name: Group External Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Speakers and Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Stereo Mix (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Internal Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C181D&REV_1001\4&1ddd38fb&0&0001 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 2 browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.search.update: false browser.sessionstore.upgradeBackup.latestBuildID: 20180621125625 browser.startup.homepage: https://news.google.com/?ie=UTF-8&oe=UTF-8&q&taa=1&hl=en-US&gl=US&ceid=US:en browser.startup.homepage_override.buildID: 20180621125625 browser.startup.homepage_override.mstone: 61.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170810 browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.forms.autocomplete.formautofill: true dom.ipc.processCount.web: 4 dom.max_script_run_time: 0 dom.push.userAgentID: 3d4750d8e9ff491a93887cbfcb707e50 extensions.lastAppVersion: 61.0 gfx.crash-guard.d3d11layers.appVersion: 56.0 gfx.crash-guard.d3d11layers.deviceID: 0x0166 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2626 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1510275046 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180605171542 media.gmp-manager.lastCheck: 1530052835 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1506649628 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\ronbar\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1529541663 places.history.expiration.transient_current_max_pages: 134680 plugin.disable_full_page_plugin_for_types: application/pdf plugins.ctprollout.cohort: early-adopter-ctp print.printer_FinePrint.print_bgcolor: false print.printer_FinePrint.print_bgimages: false print.printer_FinePrint.print_duplex: -437918235 print.printer_FinePrint.print_edge_bottom: 0 print.printer_FinePrint.print_edge_left: 0 print.printer_FinePrint.print_edge_right: 0 print.printer_FinePrint.print_edge_top: 0 print.printer_FinePrint.print_evenpages: true print.printer_FinePrint.print_footercenter: print.printer_FinePrint.print_footerleft: &PT print.printer_FinePrint.print_footerright: &D print.printer_FinePrint.print_headercenter: print.printer_FinePrint.print_headerleft: &T print.printer_FinePrint.print_headerright: &U print.printer_FinePrint.print_in_color: true print.printer_FinePrint.print_margin_bottom: 0.5 print.printer_FinePrint.print_margin_left: 0.5 print.printer_FinePrint.print_margin_right: 0.5 print.printer_FinePrint.print_margin_top: 0.5 print.printer_FinePrint.print_oddpages: true print.printer_FinePrint.print_orientation: 0 print.printer_FinePrint.print_page_delay: 50 print.printer_FinePrint.print_paper_data: 1 print.printer_FinePrint.print_paper_height: -1.00 print.printer_FinePrint.print_paper_name: print.printer_FinePrint.print_paper_size_unit: 0 print.printer_FinePrint.print_paper_width: -1.00 print.printer_FinePrint.print_resolution: 600 print.printer_FinePrint.print_reversed: false print.printer_FinePrint.print_scaling: 1.00 print.printer_FinePrint.print_shrink_to_fit: true print.printer_FinePrint.print_to_file: false print.printer_FinePrint.print_unwriteable_margin_bottom: 0 print.printer_FinePrint.print_unwriteable_margin_left: 0 print.printer_FinePrint.print_unwriteable_margin_right: 0 print.printer_FinePrint.print_unwriteable_margin_top: 0 print.printer_Foxit_PhantomPDF_Printer.print_bgcolor: false print.printer_Foxit_PhantomPDF_Printer.print_bgimages: false print.printer_Foxit_PhantomPDF_Printer.print_duplex: -437918235 print.printer_Foxit_PhantomPDF_Printer.print_edge_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_edge_top: 0 print.printer_Foxit_PhantomPDF_Printer.print_evenpages: true print.printer_Foxit_PhantomPDF_Printer.print_footercenter: print.printer_Foxit_PhantomPDF_Printer.print_footerleft: &PT print.printer_Foxit_PhantomPDF_Printer.print_footerright: &D print.printer_Foxit_PhantomPDF_Printer.print_headercenter: print.printer_Foxit_PhantomPDF_Printer.print_headerleft: &T print.printer_Foxit_PhantomPDF_Printer.print_headerright: &U print.printer_Foxit_PhantomPDF_Printer.print_in_color: true print.printer_Foxit_PhantomPDF_Printer.print_margin_bottom: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_left: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_right: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_margin_top: 0.5 print.printer_Foxit_PhantomPDF_Printer.print_oddpages: true print.printer_Foxit_PhantomPDF_Printer.print_orientation: 0 print.printer_Foxit_PhantomPDF_Printer.print_page_delay: 50 print.printer_Foxit_PhantomPDF_Printer.print_paper_data: 1 print.printer_Foxit_PhantomPDF_Printer.print_paper_height: 11.00 print.printer_Foxit_PhantomPDF_Printer.print_paper_name: print.printer_Foxit_PhantomPDF_Printer.print_paper_size_unit: 0 print.printer_Foxit_PhantomPDF_Printer.print_paper_width: 8.50 print.printer_Foxit_PhantomPDF_Printer.print_resolution: 600 print.printer_Foxit_PhantomPDF_Printer.print_reversed: false print.printer_Foxit_PhantomPDF_Printer.print_scaling: 1.00 print.printer_Foxit_PhantomPDF_Printer.print_shrink_to_fit: true print.printer_Foxit_PhantomPDF_Printer.print_to_file: false print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_bottom: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_left: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_right: 0 print.printer_Foxit_PhantomPDF_Printer.print_unwriteable_margin_top: 0 privacy.history.custom: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {05d40a3f-ed3f-48d8-93b8-b171f348bf9b} services.sync.declinedEngines: services.sync.engine.addresses.available: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1528544584 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.19 Version in use: 4.19 NSS Expected minimum version: 3.37.3 Version in use: 3.37.3 NSSSMIME Expected minimum version: 3.37.3 Version in use: 3.37.3 NSSSSL Expected minimum version: 3.37.3 Version in use: 3.37.3 NSSUTIL Expected minimum version: 3.37.3 Version in use: 3.37.3 Sandbox ------- Content Process Sandbox Level: 5 Effective Content Process Sandbox Level: 5 Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Shadow110 1072 solutions 14836 answers

Hi as was mentioned : Will not connect

There is security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

If you are running any of the above software please visit their Community Forum for a work around to adjust settings.

Hi as was mentioned : Will not connect There is security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can *https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message *https://support.mozilla.org/en-US/kb/connection-untrusted-error-message *http://kb.mozillazine.org/Error_loading_websites *https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER If you are running any of the above software please visit their Community Forum for a work around to adjust settings.