Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync does not work anymore

  • 34 replies
  • 1 has this problem
  • 70 views
  • آخر ردّ كتبه Kipfer

more options

I use sync on my Dektop at work/home and on a laptop. It worked well for years but recently it stop working. I tried everything like reconnecting all acounts, even deleted the old one and started new but nothing helped. In about:sync-log I found that there are many sync errors but I cant read them. I put the newest error message in the pastebin: *Deleted because log contains personal info*

Best

Modified by guigs

All Replies (14)

more options

Kipfer,

When you use Pastebin in conjunction with posting here at SUMO you should select a month at the bottom to the right of "Your Name" before submitting a paste.

The default Pastebin "save" is for a day which usually isn't long enough when posting to a support forum, which IMO should have a default "save" of like 5 to 7 days. The base use of Pastebin was intended for IRC or IM conversations where information exchanges are more like real time communication. It is available for SUMO users to use which is why we use it. This forum software disrupts the formatting and is limited as to the number of allowed characters, and just doesn't work to well for sync logs or support information for troubleshooting purposes.

more options

guigs said

Apologies, it looks like the pastebin has expired, can you share it one more time?

Hello

Yes here is the newest from today: https://pastebin.mozilla.org/9089079

more options

Kipfer said

guigs said
Apologies, it looks like the pastebin has expired, can you share it one more time?

Hello

Yes here is the newest from today: https://pastebin.mozilla.org/9089079

Today is July 4th - a US national holiday - I doubt if guigs will be working today and another a day Pastebin submission.

Line 262 shows 1530696210456 Sync.Service WARN No passphrase in verifyLogin. and then 263 1530696210456 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 264 1530696210456 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured then the ERROR code 265 1530696210456 Sync.ErrorHandler ERROR Sync encountered a login error

Sorry, that about as far as I can go - no knowledge about what would cause that, I am not a developer.

My inclination would be to start all over again with Sync, with a new Firefox Account using a different email address. I have had 5 different Sync accounts over the last 10 years or one reason or another. (3 different versions of Sync in that time as it was updated for Firefox 4.0 then for Firefox 29). I do recall running 3 Sync accounts for multiple Firefox Profiles for a few years; the other two may have been due to problems that I had with Sync before the sync-log feature was built into Firefox and the user had nothing to view when an error occurred,

more options

guigs said

Apologies, it looks like the pastebin has expired, can you share it one more time?

Yes, here is the newest: https://pastebin.mozilla.org/9089091

more options

the-edmeister said

Kipfer said
guigs said
Apologies, it looks like the pastebin has expired, can you share it one more time?

Hello

Yes here is the newest from today: https://pastebin.mozilla.org/9089079

Today is July 4th - a US national holiday - I doubt if guigs will be working today and another a day Pastebin submission.

Line 262 shows 1530696210456 Sync.Service WARN No passphrase in verifyLogin. and then 263 1530696210456 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 264 1530696210456 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured then the ERROR code 265 1530696210456 Sync.ErrorHandler ERROR Sync encountered a login error

Sorry, that about as far as I can go - no knowledge about what would cause that, I am not a developer.

My inclination would be to start all over again with Sync, with a new Firefox Account using a different email address. I have had 5 different Sync accounts over the last 10 years or one reason or another. (3 different versions of Sync in that time as it was updated for Firefox 4.0 then for Firefox 29). I do recall running 3 Sync accounts for multiple Firefox Profiles for a few years; the other two may have been due to problems that I had with Sync before the sync-log feature was built into Firefox and the user had nothing to view when an error occurred,

Hello

Thank you very much for taking the time to answer. I made a new pastebin with 1 month and updated the answer.

Problem is I already tried to make a completely new account sme weeks ago. Deleted the old one, made a new one and re synced but ended up with the same problem again. So probably the error is inside the synced info.

Did you make a completely new account and added all bookmarks again by hand etc? I have hundreds of organized bookmarks etc. that's why I really don't want to do that :-/ would be my really last resort.

more options

It has been a couple of years since I created a new Sync account so I really can't say, but that new account was for a Firefox Profile where I hadn't been using Sync before - and just to populate a new PC with Firefox data.

Your problem is a Login problem and the Login routine with Sync / Firefox Accounts (FxA) has been modified a few times over the last couple of years. I have never had a problem with it.

Hopefully tomorrow a Sync developer will be available for consultation or for an answer. Looks like guigs is following this thread.

more options

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

Kipfer said

Problem is I already tried to make a completely new account sme weeks ago. Deleted the old one, made a new one and re synced but ended up with the same problem again. So probably the error is inside the synced info. Did you make a completely new account and added all bookmarks again by hand etc? I have hundreds of organized bookmarks etc. that's why I really don't want to do that :-/ would be my really last resort.

HI there, I understand that your next question is that there is an issue with wether or not bookmarks will remain organized and other parts of the profile will remain intact when creating a new sync account. The local profile will mirror other devices signed into the account. There are bookmark backups in the profile Restore bookmarks from backup or move them to another computer and Import Bookmarks from an HTML file that can be referenced.

I will keep this thread updated once I hear back from #fxa in irc.

more options

Hi there, I sent an email, in response, can you please share the 5 most recent logs for a proper consult with the Sync team, please feel free to pm or post them here for reference. Thank you kindly while we flag the sync team to take a look at this thread.

We look forward to your reply!

more options

Here are the steps to expedite the process:

  • Install About Sync from https://addons.mozilla.org/en-US/firefox/addon/about-sync/, then open about:sync.
  • In the “General Options” section at the top, choose “Actively looking for issues and want detailed logging”.
  • Try to sync again.
  • In the "Log Files and Diagnostics” section, click "download them as a zip file”, and either attach that file to a bug, or upload it to https://send.firefox.com or another file sharing service where we can access it.
more options

Hi there, It has been a few days since we have heard from you. The discussion to start a new bug for this awaits new logs uploaded. So that I can point the sync team to the correct updated information, can you please share a new link or a bug link with the newly updated log files?

It is strange that Firefox is asking for a recovery key in those log files. Is it possible also for you to share where you have downloaded Firefox from to make sure it has the official Firefox Sync service running?

Thank you!

more options

I am having the same issue. Can I get some help here or do I need to start a new thread?

I have installed the "About Sync" tool and ran it. Here is the Zip,

https://drive.google.com/open?id=14uAGFzLAVLWnLaywQNhdtNm_IZ6r6JRr

Modified by Ron

more options

RonRock,

Best to start a new thread.

more options

guigs said

Hi there, It has been a few days since we have heard from you. The discussion to start a new bug for this awaits new logs uploaded. So that I can point the sync team to the correct updated information, can you please share a new link or a bug link with the newly updated log files? It is strange that Firefox is asking for a recovery key in those log files. Is it possible also for you to share where you have downloaded Firefox from to make sure it has the official Firefox Sync service running? Thank you!

Hello

Yes sorry, I was away a few days. Strange enough, suddenly my sync seems to work again since I've been back. Yesterday evening at home I had my Workbookmarks synchronised and today at work also my Laptop and Desktop synced again. Also no new Log-Errors.

I have no idea how but my problem seems fixed.

  1. 1
  2. 2