ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 26 ردًا
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه cor-el

more options

So i was testing my firewall and i went on this site "https://http-evader.semantic-gap.de/#xhr_eicar" so i ran the test and bam firefox crash Safe Mode Too I did it with google chrome,opera,IE, They Did not crash Also tried it with Yandex no crash

All Replies (20)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

Local Crash ID fa7a8d05-01a2-4cd2-ba88-9b46f3225707 Crash report captured on Sunday, June 17, 2018 at 9:56:30 PM (upload requested by user, not yet uploaded)

Local Crash ID ca95d9e3-df22-4946-9381-c9fa9249764f Crash report captured on Tuesday, May 1, 2018 at 4:36:45 PM (upload requested by user, not yet uploaded)

Local Crash ID 3c463a94-1aac-470a-951e-509230a95cbe Crash report captured on Sunday, April 15, 2018 at 9:32:03 PM (upload requested by user, not yet uploaded)

Local Crash ID ed45bca1-e3ea-4313-9194-61803c6f47da Crash report captured on Sunday, April 15, 2018 at 9:31:18 PM (upload requested by user, not yet uploaded)

Local Crash ID d2a36e57-95f9-42c2-9fb6-cc87dac67109 Crash report captured on Sunday, April 8, 2018 at 10:51:52 PM (upload requested by user, not yet uploaded)

Local Crash ID 4e244ad2-70c4-4214-b601-53109cf93a7c Crash report captured on Sunday, March 11, 2018 at 3:01:15 AM (upload requested by user, not yet uploaded)

Local Crash ID ad69199b-0384-438d-a99d-0946279e1690 Crash report captured on Friday, January 26, 2018 at 4:06:30 PM (upload requested by user, not yet uploaded)

Local Crash ID 0a5450ce-da37-4437-bcca-728eb9b82ebc Crash report captured on Friday, January 26, 2018 at 12:30:40 AM (upload requested by user, not yet uploaded)

Local Crash ID 134d3bf7-ecd4-4c4d-931b-9a90ac86a938 Crash report captured on Tuesday, January 23, 2018 at 1:59:17 PM (upload requested by user, not yet uploaded)

Local Crash ID 440a3433-7515-4c70-9175-5e39d987e7f0 Crash report captured on Friday, January 19, 2018 at 3:39:59 PM (upload requested by user, not yet uploaded)

more options

oops wrong ones this was for a different browser

more options

Submitted Crash Reports Report ID Date Submitted bp-19ab8d3e-e8b9-408b-bb5d-c80900180619 6/19/2018 8:28 AM bp-f5d29c48-bf57-4d8f-b72b-42a690180619 6/19/2018 8:26 AM bp-342f493a-92fb-431e-8c5b-e737a0180619 6/19/2018 8:25 AM bp-ad4c38e0-1a66-44e7-94a3-b2b7b0180619 6/18/2018 11:14 PM bp-3b9acd84-dfc3-4fcc-b249-54a4a0180619 6/18/2018 11:14 PM bp-6450383d-6d56-4ce6-a712-9763d0180619 6/18/2018 11:13 PM bp-63cca507-f292-4859-9088-2b8ca0180618 6/18/2018 4:39 PM bp-d111e832-6398-4ae1-9030-2f1460180618 6/18/2018 4:38 PM bp-7b9d0e2b-ed92-41fc-b59a-c73610180618 6/18/2018 4:21 PM bp-28d3b00d-9176-4fb4-88da-7dc5c0180618 6/18/2018 4:19 PM bp-db561b91-8cb6-4e30-8803-b842e0180618 6/18/2018 4:18 PM bp-e7571bc7-aa53-451e-9d52-f21e81180303 3/2/2018 8:44 PM bp-09b6f415-3a13-4d3d-8fc4-16d851180302 3/2/2018 12:12 AM bp-2ad1b1ff-90f8-417f-8f69-9c3801180301 2/28/2018 8:03 PM bp-296d156d-e8cf-4dfc-bcb7-4dc8d1180227 2/26/2018 11:13 PM bp-dfe54914-e2a7-454a-8941-ecc321180225 2/25/2018 6:46 PM bp-b46e4eb3-17ff-41df-8b74-98c8a1180221 2/21/2018 6:33 PM bp-bad216d7-3c5e-41a7-ae20-7b6281180214 2/13/2018 9:51 PM bp-fa6b90c6-4308-4d8d-9623-5e0501180214 2/13/2018 8:21 PM bp-71f83939-0845-4dac-9642-6b45d1180206 2/6/2018 6:23 PM

more options

Nando0 said

Submitted Crash Reports Report ID Date Submitted bp-19ab8d3e-e8b9-408b-bb5d-c80900180619 6/19/2018 8:28 AM bp-f5d29c48-bf57-4d8f-b72b-42a690180619 6/19/2018 8:26 AM bp-342f493a-92fb-431e-8c5b-e737a0180619 6/19/2018 8:25 AM bp-ad4c38e0-1a66-44e7-94a3-b2b7b0180619 6/18/2018 11:14 PM bp-3b9acd84-dfc3-4fcc-b249-54a4a0180619 6/18/2018 11:14 PM bp-6450383d-6d56-4ce6-a712-9763d0180619 6/18/2018 11:13 PM bp-63cca507-f292-4859-9088-2b8ca0180618 6/18/2018 4:39 PM bp-d111e832-6398-4ae1-9030-2f1460180618 6/18/2018 4:38 PM bp-7b9d0e2b-ed92-41fc-b59a-c73610180618 6/18/2018 4:21 PM bp-28d3b00d-9176-4fb4-88da-7dc5c0180618 6/18/2018 4:19 PM bp-db561b91-8cb6-4e30-8803-b842e0180618 6/18/2018 4:18 PM bp-e7571bc7-aa53-451e-9d52-f21e81180303 3/2/2018 8:44 PM bp-09b6f415-3a13-4d3d-8fc4-16d851180302 3/2/2018 12:12 AM bp-2ad1b1ff-90f8-417f-8f69-9c3801180301 2/28/2018 8:03 PM bp-296d156d-e8cf-4dfc-bcb7-4dc8d1180227 2/26/2018 11:13 PM bp-dfe54914-e2a7-454a-8941-ecc321180225 2/25/2018 6:46 PM bp-b46e4eb3-17ff-41df-8b74-98c8a1180221 2/21/2018 6:33 PM bp-bad216d7-3c5e-41a7-ae20-7b6281180214 2/13/2018 9:51 PM bp-fa6b90c6-4308-4d8d-9623-5e0501180214 2/13/2018 8:21 PM bp-71f83939-0845-4dac-9642-6b45d1180206 2/6/2018 6:23 PM

this is the right one

more options

Is there something specific that you are doing when Firefox crashes, because the majority of your recent crashes seem to be for the same reason because they have the same signature and error code?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Product Firefox Release Channel release Version 60.0.2 Build ID 20180605171542 OS Windows 10 OS Version 10.0.17134

bp-19ab8d3e-e8b9-408b-bb5d-c80900180619 Signature: hang | NtQueryVirtualMemory

Fri, 23 Feb 2018 03:28:12 GMT +++++++++++++++++++++++++++++++++++++ bp-f5d29c48-bf57-4d8f-b72b-42a690180619 Signature: F1226564812

Fri, 02 Mar 2018 05:12:23 GMT +++++++++++++++++++++++++++++++++++++ bp-342f493a-92fb-431e-8c5b-e737a0180619 Signature: mozilla::net::nsHttpHeaderArray::`scalar deleting destructor'

Tue, 19 Jun 2018 12:24:54 GMT

mbae64.dll = Malwarebytes Anti-Exploit ++++++++++++++++++++++++++++++++++++++ bp-ad4c38e0-1a66-44e7-94a3-b2b7b0180619 Signature: mozilla::net::nsHttpHeaderArray::`scalar deleting destructor'

Tue, 19 Jun 2018 03:14:47 GMT

mbae64.dll = Malwarebytes Anti-Exploit ++++++++++++++++++++++++++++++++++++++ bp-3b9acd84-dfc3-4fcc-b249-54a4a0180619 Signature: mozilla::net::nsHttpHeaderArray::`scalar deleting destructor'

Tue, 19 Jun 2018 03:14:17 GMT

mbae64.dll = Malwarebytes Anti-Exploit

more options

The first two reports are too old to be useful.

The other reports show a problem with Malwarebytes Anti-Exploit Update Malwarebytes, If the problem continues, disable it.

more options

FredMcD said

The first two reports are too old to be useful. The other reports show a problem with Malwarebytes Anti-Exploit Update Malwarebytes, If the problem continues, disable it.

pS: DID THAT TOO TURN IT OFF STILL DOES IT

more options

Listen why don't you all click the link and find out for yourself... See if it does The Same. i Tried everything safe mode turn crap off.. its firefox not me

more options

Nando0 said

Listen why don't you all click the link and find out for yourself... See if it does The Same.

No one likes crashing? Okay, so mine spun up the fan at the point indicated in the attached screenshot, then Firefox crashed.

[@ mozilla::net::nsHttpHeaderArray::`scalar deleting destructor' ] https://crash-stats.mozilla.com/report/index/2879e8e7-8753-4f13-a825-c230c0180619

Not sure I trust the site enough to explore further.

more options

jscher2000 said

Nando0 said
Listen why don't you all click the link and find out for yourself... See if it does The Same.

No one likes crashing? Okay, so mine spun up the fan at the point indicated in the attached screenshot, then Firefox crashed.

[@ mozilla::net::nsHttpHeaderArray::`scalar deleting destructor' ] https://crash-stats.mozilla.com/report/index/2879e8e7-8753-4f13-a825-c230c0180619

Not sure I trust the site enough to explore further.

more options

Here is something to think about:

Product Firefox Release Channel release Version 60.0.2 Build ID 20180605171542 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Using the test, Firefox crashed at approx 30%

bp-2ca70de2-cfe5-4e73-a137-e10940180619 Signature: mozilla::net::nsHttpHeaderArray::`scalar deleting destructor'

User Comments An intrusion attempt was blocked Diagnostic: EICAR Standard Anti-Virus Test File

IPSEng64.dll = Symantec Intrusion Detection

Also, my Norton kicked in to block the test

Note: There was no real increace with the fan or CPU. +++++++++++++++++++++++++++ However, when I used;

Name Firefox Version 54.0.1 Build ID 20170628075643 Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0 OS Windows_NT 6.1

I got the: "It looks like no malware filtering is done" (Not with v60)

warning. Also, Norton did not react.

And there was no real increase with the fan or CPU.

more options

The WebSite Is Fine... I run Sonicwall business Class firewall sandbox and all.

more options

Forgot to add: Version 54.0.1 did 100% of the test. No crashing.

more options

FredMcD said

Forgot to add: Version 54.0.1 did 100% of the test. No crashing.
more options

Version 67.0.3396.87 (Official Build) (64-bit)

more options

Nando0 said

FredMcD said
Forgot to add: Version 54.0.1 did 100% of the test. No crashing.

Nando0 said

Version 67.0.3396.87 (Official Build) (64-bit)

Nando0 said

Version 67.0.3396.87 (Official Build) (64-bit) is the one that crashes
  1. 1
  2. 2