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firefox crash in youtube after amd gpu driver update

  • 11 replies
  • 1 has this problem
  • 832 views
  • آخر ردّ كتبه FredMcD

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so i update my amd gpu and when im trying to play youtube vdeo its keep crashing

tried disable add ones and hardware acceleration

i attach the crash report

ffc90fb4-1d56-4105-8f89-db79d0180529

Chosen solution

danielpiro what about go to previous driver version and wait for netx update?

Read this answer in context 👍 0

All Replies (11)

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That crash report wasn’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 5/29/2018 4:58 PM bp-f0a8f150-29e7-4e2d-bc06-e33520180529 5/29/2018 4:56 PM bp-a9dbd826-c5bb-4010-8241-6a2470180529 5/29/2018 4:55 PM bp-bd51380a-1bca-40a1-ab36-1cde00180529 5/29/2018 1:53 PM bp-9288abec-335d-41ef-8bc5-c75a80180529 5/29/2018 1:34 PM bp-e98a9e3c-b707-4137-8bdd-566731180529 5/29/2018 12:40 PM bp-ffc90fb4-1d56-4105-8f89-db79d0180529 5/29/2018 11:38 AM bp-6c5b0fe4-4bbd-4a20-b003-07ea90180529 5/29/2018 11:38 AM bp-4fae0339-d05d-41c7-93ba-6058d0180529 5/29/2018 11:17 AM bp-49edc7fb-6719-4dbe-9068-161f81180529 5/29/2018 11:16 AM bp-5b44c765-714a-48db-b6d0-7d6961180529 5/29/2018 11:15 AM bp-635f0272-97c1-4d64-aaf5-77fe11180529 5/29/2018 11:15 AM bp-eebfd3ba-5f50-4879-80f9-daca71180529

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bp-b1f131e2-20cc-45cf-b8fb-b9fe80180529 bp-f0a8f150-29e7-4e2d-bc06-e33520180529 bp-a9dbd826-c5bb-4010-8241-6a2470180529

Signature: igdrclneo64.dll@0x30819

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

igdrclneo64.dll = Fingerprint Sensor Software Suite

This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819

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Some have had problems with Fingerprint Sensor Software. As a test, disable it.

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FredMcD said

Some have had problems with Fingerprint Sensor Software. As a test, disable it.

well its not a laptop so i dont have this feature, i think its a bug of amd driver

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Chosen Solution

danielpiro what about go to previous driver version and wait for netx update?

Modified by PavelkoT

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i managed to solve that by wipe out the intel drivers

tnx for all the help

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danielpiro said

i managed to solve that by wipe out the intel drivers tnx for all the help

In addition, report this issue in support of AMD and Intel. It is possible that you will help someone in the future.

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It will be fixed in Mozilla Nightly Firefox 59, but may be a regression of another bug. I am asking in it if there might be another bug, it looks like the graphics card version was disabled in Firefox.

Can you confirm if it still crashes in Firefox Nightly?

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Just In Case; Beta, Developer, Nightly https://www.mozilla.org/en-US/firefox/channel/desktop/