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Mediaplayback thread crashes on youtube videos

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  • 1 has this problem
  • 1542 views
  • آخر ردّ كتبه haupia

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Whenever I try to load a youtube video - either embedded or directly through youtube.com, the tab will crash and present "Gah. Your tab just crashed." The issue does not occur on other video streaming sites, and it does not occur in other browsers. The only plugins I have installed are Adblock Plus and RES - neither of which should affect YouTube.

I am on Firefox 60.0.1 and I was using this version of Firefox without issue. The problem only manifested after installing a new graphics card (AMD Vega 64) - I was previously using integrated graphics (Intel HD 4000). Before installing the new drivers I did remove all display drivers, and I made sure to install the new drivers while disconnected from the internet so Windows 10 wouldn't try to auto-install anything. Other apps/games are functioning as expected with the new graphics card.

Here's what I've done so far:

- cleared cache, cookies

- disabled hardware acceleration in options>performance

- in about:config, set 'browser.tabs.remote.autostart = false' - though this will make the Firefox app crash, not just the tab. I do not have a 'browser.tabs.remote.autostart2' setting

- uninstalled Firefox, cleared %APPDATA%/Firefox, reinstalled Firefox

- repeated the previous steps with the new install of Firefox



Here's my recent crash reports:

bp-a6aee1d3-4eda-400c-b0c7-b16b11180526

bp-cf39fb92-445d-4609-afec-6562e1180526

bp-aefa459d-c667-4496-8bd1-dd6471180526

Modified by haupia

Chosen solution

If you'd expect atidxx64.dll in my crash reports and it wasn't there, that makes me think it's a driver issue. I already downloaded the latest drivers when I installed the graphics card, and the AMD directory does contain that dll.


Well apparently I didn't uninstall all display drivers - I just uninstalled Intel's graphics software through Windows uninstall. I used a driver utility to completely wipe Intel's drivers and sure enough, the issue is resolved.

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bp-a6aee1d3-4eda-400c-b0c7-b16b11180526 bp-cf39fb92-445d-4609-afec-6562e1180526 bp-aefa459d-c667-4496-8bd1-dd6471180526

Signature: igdrclneo64.dll@0x30819

IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

igdrclneo64.dll = Fingerprint Sensor Software Suite

This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819


Check that all of your software is up to date

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Chosen Solution

If you'd expect atidxx64.dll in my crash reports and it wasn't there, that makes me think it's a driver issue. I already downloaded the latest drivers when I installed the graphics card, and the AMD directory does contain that dll.


Well apparently I didn't uninstall all display drivers - I just uninstalled Intel's graphics software through Windows uninstall. I used a driver utility to completely wipe Intel's drivers and sure enough, the issue is resolved.

Modified by haupia

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That was very good work. Well done.

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FredMcD said

That was very good work. Well done.

Couldn't have done it without you :) Thanks.