Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Macys.com Website Not Working Properly

  • 3 replies
  • 1 has this problem
  • 1613 views
  • آخر ردّ كتبه FredMcD

more options

I've been having trouble using the macys.com website with Firefox Quantum (but it does not happen with Google Chrome). Specifically, I try using the "sort by" button, and after I change to a different selection, nothing happens. Additionally, when I try using the filters on the left to filter sizes, etc., they do not work, either. I tried clearing the cookies and cache, as well as the steps listed in this website: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems. The only thing that works is restarting FIrefox in safe mode; everything else, including refreshing my profile, does not work.

Chosen solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Read this answer in context 👍 0

All Replies (3)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

Thank you! It was the tracking protection. Once I turned it off for the macys.com website, everything started working.

more options

Chosen Solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.