ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lately I often get message that I am unable to reach Mozilla's servers. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history)

  • 3 ردود
  • 1 has this problem
  • 9 views
  • آخر ردّ كتبه FredMcD

more options

Lately I often get message that I am unable to reach Mozilla's servers. I live in Russia and my IP is Russian too. I had to reinstall Firefox recently and my sync was incomplete (no logins, no history, no bookmarks) even though I had that checked in before. Could it be external problem because of recent Telegram blockings in Russia? Or is it only me?

الحل المُختار

Mozilla was off-line for several days. Do you still have a problem?

We need to look at the sync logs.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

Read this answer in context 👍 0

All Replies (3)

more options

الحل المُختار

Mozilla was off-line for several days. Do you still have a problem?

We need to look at the sync logs.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

more options

solved as of 2018/06/14

Modified by bogema

more options

Good work. I call for more help.