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منتدى الدعم

Support article list, next page loads at bottom instead of top

Posted

In a list of support articles, when I have scrolled to the bottom of the first page and hit NEXT, the next page loads in the same position, i.e. at the bottom of that page, as if I've already scrolled down. I have to scroll up to review all the articles, then down again to see the nav buttons. This happened on previous versions, not just 60.0.

In a list of support articles, when I have scrolled to the bottom of the first page and hit NEXT, the next page loads in the same position, i.e. at the bottom of that page, as if I've already scrolled down. I have to scroll up to review all the articles, then down again to see the nav buttons. This happened on previous versions, not just 60.0.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • Firefox 60.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • Support URL: https://support.mozilla.org/1/firefox/60.0/WINNT/en-US/

Extensions

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Javascript

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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e03c) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Please provide public link(s) (no password) that we can check out. '''No Personal Information Please ! '''

Question owner

Screenshots here http://www.filedropper.com/supportproblemscreenshots1
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

I meant to the website giving you the problem.

I meant to the website giving you the problem.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Question owner

FredMcD said

I meant to the website giving you the problem.

Yes, that is the site giving the problem, Mozilla support.

I've also tried safe mode and turning off acceleration, no joy.

''FredMcD [[#answer-1110501|said]]'' <blockquote> I meant to the website giving you the problem. </blockquote> Yes, that is the site giving the problem, Mozilla support. I've also tried safe mode and turning off acceleration, no joy.
FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

Thanks for your perseverance.

OK, I've tried all those. Deleted cookies, cache (and history). I still have hardware acceleration disabled, and I tried safe mode again. No change.

Thanks for your perseverance. OK, I've tried all those. Deleted cookies, cache (and history). I still have hardware acceleration disabled, and I tried safe mode again. No change.