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DuckDuckGo Help Please

  • 7 replies
  • 1 has this problem
  • 114 views
  • آخر ردّ كتبه IanGreen

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Hi Everyone,

My apologies for posting something relevant to DuckDuckGo and not a Mozilla product, but I am getting frustrated at the lack of support with DDG and wondered if anyone can put me in touch with where I might get some help.

I have discovered the original DDG Forum has been archived and they are now using a Reddit based alternative.

I do not use Reddit and will not be signing in with them to access that forum.

Does anyone know of any alternative sites where support on poor/inadequate search results might be had please?

Many thanks,

Ian

Chosen solution

perhaps your adblocker is interfering, and blocking content with the term "advert" from loading?

Read this answer in context 👍 1

All Replies (7)

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What kind search are you doing that FF can't search for? It might also be a time to change to a more supported Browser as well. If they won't respond or at least reply back then you should decide on a Browser that is more supported to help your searches.

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WestEnd said

What kind search are you doing that FF can't search for? It might also be a time to change to a more supported Browser as well. If they won't respond or at least reply back then you should decide on a Browser that is more supported to help your searches.

Westend they are using Firefox.

Modified by Shadow110

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HI, sorry but no where I know of. Reddit is a normal way of doing support. Firefox has reddit support account as well as twitter and facebook.

Alternatives to GoDuckGo https://www.howtogeek.com/113513/5-alternative-search-engines-that-respect-your-privacy/

Google tips for search better results : https://www.lifewire.com/advanced-google-search-3482174

Please let us know if this solved your issue or if need further assistance.

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@ IanGreen :

You don't say what problem(s) you have with DDG, but would you take a look at these please :

https://github.com/duckduckgo/duckduckgo-privacy-extension/releases/tag/2018-5-1

and :

https://github.com/duckduckgo/duckduckgo-privacy-extension

Have you tried their Support Email  ? https://addons.mozilla.org/en-US/firefox/addon/duckduckgo-for-firefox/

(Under 'More information')

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Hi Westend, Pkshadow and Murphy, my thanks to you all for responding.

My apologies for not having provided examples of the problem -- I was quietly confident I had uploaded the relevant screen-shots - but hadn't. (It's an Age Thing I think.) Anyway, as can be seen from the shots, when I enter <Corel x4 displays"> DDG returns loads of possibles, but when I add the one word "advert" to the string -- DDG returns nothing at all.

Murphy -- Thank you for providing an email address for DDG Support, I shall give that a go shortly and see what pearls of wisdom are forthcoming.

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Chosen Solution

perhaps your adblocker is interfering, and blocking content with the term "advert" from loading?

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Hi philipp, Brilliant response.

I temporarily disabled the Ad-blocker and, hey-presto, a full listing even when the word advert is there.

My thanks to you, and all others who responded, for solving this problem - greatly appreciated.

Ian