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Firefox consistently crashes with any search in gmail

Posted

Firefox crashes with any search in gmail or google contacts (and a few other websites). But works fine for most websites. The crash happens in safe mode and with a new installation.

Firefox crashes with any search in gmail or google contacts (and a few other websites). But works fine for most websites. The crash happens in safe mode and with a new installation.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

Helpful Reply

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

bp-74a4dc69-187b-4795-8f64-0a9eb0180410 4/10/2018 13:11 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 4/10/2018 12:58 bp-115a73e8-3831-4665-91c6-149d50180410 4/10/2018 12:57 bp-4df5d3ca-742d-4200-b5da-85a380180410 4/10/2018 12:56 bp-e9b7723c-eded-45e1-bc81-748840180410 4/10/2018 12:50 bp-809fa59b-e376-4e33-b133-e98280180410 4/10/2018 12:20 bp-5b2e4694-a334-4c93-ac73-2f6d50180410 4/10/2018 12:19 bp-b32faefb-800c-4f9e-b23b-aee600180410 4/10/2018 12:18 bp-e7da2e17-e07d-442c-b000-f1afd0180410 4/10/2018 12:13 bp-654e75c7-b677-4d53-81e6-6b3090180410 4/10/2018 11:19 bp-00229c1d-cd49-40eb-8512-526740180410 4/10/2018 11:19 bp-491ace28-f16c-464a-8cec-d51270180410 4/10/2018 11:01 bp-ceb6f78f-fe03-468e-ad24-eb71c0180409

bp-74a4dc69-187b-4795-8f64-0a9eb0180410 4/10/2018 13:11 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 4/10/2018 12:58 bp-115a73e8-3831-4665-91c6-149d50180410 4/10/2018 12:57 bp-4df5d3ca-742d-4200-b5da-85a380180410 4/10/2018 12:56 bp-e9b7723c-eded-45e1-bc81-748840180410 4/10/2018 12:50 bp-809fa59b-e376-4e33-b133-e98280180410 4/10/2018 12:20 bp-5b2e4694-a334-4c93-ac73-2f6d50180410 4/10/2018 12:19 bp-b32faefb-800c-4f9e-b23b-aee600180410 4/10/2018 12:18 bp-e7da2e17-e07d-442c-b000-f1afd0180410 4/10/2018 12:13 bp-654e75c7-b677-4d53-81e6-6b3090180410 4/10/2018 11:19 bp-00229c1d-cd49-40eb-8512-526740180410 4/10/2018 11:19 bp-491ace28-f16c-464a-8cec-d51270180410 4/10/2018 11:01 bp-ceb6f78f-fe03-468e-ad24-eb71c0180409
FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-74a4dc69-187b-4795-8f64-0a9eb0180410 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 bp-115a73e8-3831-4665-91c6-149d50180410

Signature: CEnumInterfaceClass::CreateEnumPnp

mbae64.dll = Malwarebytes Anti-Exploit


Update Malwarebytes. If the problem continues, disable it.

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299 bp-74a4dc69-187b-4795-8f64-0a9eb0180410 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 bp-115a73e8-3831-4665-91c6-149d50180410 Signature: CEnumInterfaceClass::CreateEnumPnp mbae64.dll = Malwarebytes Anti-Exploit ------------------ Update Malwarebytes. If the problem continues, disable it.

Question owner

Thanks for your help. I installed malwarebytes just a few hours ago to help with this problem. So it's updated. The problem happened before I installed and continues after I installed it and ran it (and did quarantine a bunch of stuff). I can and will disable it. But I suspect it won't matter.

Thanks for your help. I installed malwarebytes just a few hours ago to help with this problem. So it's updated. The problem happened before I installed and continues after I installed it and ran it (and did quarantine a bunch of stuff). I can and will disable it. But I suspect it won't matter.

Question owner

Indeed. I quit malwarebytes and it makes no difference.

Indeed. I quit malwarebytes and it makes no difference.

Question owner

the latest crash report: bp-01ded1e9-2dfd-44f7-856b-5e1040180410 4/10/2018 14:17

the latest crash report: bp-01ded1e9-2dfd-44f7-856b-5e1040180410 4/10/2018 14:17
FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

bp-01ded1e9-2dfd-44f7-856b-5e1040180410 Signature: CEnumInterfaceClass::CreateEnumPnp


I called for more help. Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

bp-01ded1e9-2dfd-44f7-856b-5e1040180410 Signature: CEnumInterfaceClass::CreateEnumPnp ----------------- I called for more help. Let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

Will do. I fear the ultimate solution will be a clean installation of Windows.

Will do. I fear the ultimate solution will be a clean installation of Windows.

Question owner

I ran all of them. Nothing major was found (lots of tracking cookies and the like). And nothing seems any different. Any other ideas?

I ran all of them. Nothing major was found (lots of tracking cookies and the like). And nothing seems any different. Any other ideas?
FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

Helpful Reply

winslowplace said

The crash happens in safe mode

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

''winslowplace [[#question-1213226|said]]'' <blockquote> The crash happens in safe mode </blockquote> Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Odd, but the problem is even worse in safe mode. Simply going to gmail.com crashes firefox after a few seconds. Previously I needed to enter a search to have it crash.

Odd, but the problem is even worse in safe mode. Simply going to gmail.com crashes firefox after a few seconds. Previously I needed to enter a search to have it crash.

Question owner

The problem continued worse (as per previous post) in normal mode. I'm doing a clean install of windows (sigh). So that makes further advice moot. Presumably, this problem won't continue with windows reinstalled. That said, I appreciate your time and help. Thank you.

The problem continued worse (as per previous post) in normal mode. I'm doing a clean install of windows (sigh). So that makes further advice moot. Presumably, this problem won't continue with windows reinstalled. That said, I appreciate your time and help. Thank you.
FredMcD
  • Top 10 Contributor
4255 solutions 59599 answers

Please keep us posted.

Please keep us posted.

Question owner

I first tried a Windows 10 "refresh" or whatever it's called where you keep your files and settings. It made no difference. That surprised me; I thought it would work. And the problem actually continued as worse, with gmail just crashing every time even without a search. Then I bit the bullet and reinstalled windows. Of course it's fine now. But I do have to reinstall everything. Anyway, I combined that with a new SSD hard drive. So at least I can pretend some good came out if. Could it have been a virus legacy? A hard disk problem? Who knows? Not me.

I first tried a Windows 10 "refresh" or whatever it's called where you keep your files and settings. It made no difference. That surprised me; I thought it would work. And the problem actually continued as worse, with gmail just crashing every time even without a search. Then I bit the bullet and reinstalled windows. Of course it's fine now. But I do have to reinstall everything. Anyway, I combined that with a new SSD hard drive. So at least I can pretend some good came out if. Could it have been a virus legacy? A hard disk problem? Who knows? Not me.