The browser hangs when you open context menus
When I open any context menu (Menu, bookmarks, history), the browser hangs, as a result, I just have to kill the process, through the task manager. I tried to reinstall the browser, completely clear my PC from the browser, connect to a new account. In general, I did everything that the tips on your portal should remove performance problems. Operating system Windows 10 x64, The latest current version of the browser. On other PCs during authorization and synchronization, with the same account, it works normally.
All Replies (4)
Did you uninstall FF completely and delete the Mozilla folder in both Program Files and Program Filesx86 location before reinstalling FFx64?
Hello. Yes, the problem still actual. Can I fix this without reinstall OS?
FALKOR_KR said
Hello. Yes, the problem still actual. Can I fix this without reinstall OS?
Yes will not need to touch the OS. Microsoft will be releasing the Spring Creators Update in a few weeks anyways.
This is the best way to uninstall and save and backup uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer
Sync
- https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
- https://support.mozilla.org/en-US/products/firefox/sync
- https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
- https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
- https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq If can not log in to your account or issues not addressed above there is info at URL bottom for contact.
Firefox Volunteer Support provides information and has no access or control to sync.
Please let us know if this solved your issue or if need further assistance.
Hello. It's not solved the problem. I tried reinstall FF to the last version, but the problem still is.