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منتدى الدعم

My bookmarks won't import from the last backup, and they aren't showing up on my computer.

Posted

Running firefox 45.7.0

My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days. However, when I try to restore from a backup, I get an error that says "Unable to process the backup file."

Running firefox 45.7.0 My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days. However, when I try to restore from a backup, I get an error that says "Unable to process the backup file."

Chosen solution

I signed out of firefox, saving my 'bookmarks' backup to the desktop, then rebooted and suddenly all my bookmarks and profile is back how it is supposed to be. So strange. thank you

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.23
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 28.0 r0

Application

  • Firefox 45.7.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.7.0/WINNT/en-US/

Extensions

  • Adblock Plus 3.0.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • Zotero Connector 5.0.35 (zotero@chnm.gmu.edu)
  • Adobe Acrobat 18.0.2 (web2pdfextension.17@acrobat.adobe.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2:
  • adapterDeviceID: 0x1912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06c71028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.674
  • driverDate: 10-17-2017
  • driverDate2:
  • driverVersion: 22.20.16.4836
  • driverVersion2:
  • failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Helpful Reply

Do you know why the bookmarks disappeared?

Did you try to restore using other backups?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

Do you know why the bookmarks disappeared? Did you try to restore using other backups? ------------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible ---------------- Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there?

Chosen Solution

I signed out of firefox, saving my 'bookmarks' backup to the desktop, then rebooted and suddenly all my bookmarks and profile is back how it is supposed to be. So strange. thank you

I signed out of firefox, saving my 'bookmarks' backup to the desktop, then rebooted and suddenly all my bookmarks and profile is back how it is supposed to be. So strange. thank you
FredMcD
  • Top 10 Contributor
4272 solutions 59919 answers

Might have been a corrupt file that was removed. Good going.

Might have been a corrupt file that was removed. Good going.
cor-el
  • Top 10 Contributor
  • Moderator
17583 solutions 159079 answers

You get this error when places.sqlite is corrupted. Sometimes Firefox notices this after a few starts and create a new places.sqlite file and restores the bookmarks from a recent JSON backup (bookmarkbackups folder). You lose the history when this happens and the old places.sqlite is renamed to places.sqlite.corrupt.

You get this error when places.sqlite is corrupted. Sometimes Firefox notices this after a few starts and create a new places.sqlite file and restores the bookmarks from a recent JSON backup (bookmarkbackups folder). You lose the history when this happens and the old places.sqlite is renamed to places.sqlite.corrupt. *https://support.mozilla.org/en-US/kb/Profiles