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Firefox crashes bp-24367f94-dab3-42a3-b5eb-42b1f0180219

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Going to any site, including clicking the link on a crash report, says the tab has crashed. Happens in safe mode as well. Only seems to happen for some users, but I tried a refresh and that didn't solve the problem. I've tried it with an administrator (works fine) and with a normal user (works fine), but it does this for a number of other normal users.

Application Basics


Name: Firefox Version: 58.0.2 Build ID: 20180206200532 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days


Report ID: bp-24367f94-dab3-42a3-b5eb-42b1f0180219 Submitted: 7 minutes ago

Report ID: bp-9bd27ab9-a7f6-4650-8c7a-ddb521180219 Submitted: 9 minutes ago

Report ID: bp-375ada9d-42d9-4ffb-8ee8-09ca31180219 Submitted: 30 minutes ago

Report ID: bp-b6785e56-aba4-49ee-9894-7a33d1180219 Submitted: 32 minutes ago

All Crash Reports (including 56 pending crashes in the given time range)

Firefox Features


Name: Activity Stream Version: 2018.01.04.0062-4997c81d ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 25.0.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics card because of unresolved driver issues. DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: RDPDD Chained DD Vendor ID: 0x0000 Device ID: 0x0000 Drivers: RDPDD Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled OMTP: blocked by runtime: OMTP blocked by safe-mode



Media


Audio Backend: unknown Max Channels: 0 Preferred Channel Layout: unknown Preferred Sample Rate: 44100 Output Devices Name: Group Input Devices Name: Group

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180206200532 browser.startup.homepage_override.buildID: 20180206200532 browser.startup.homepage_override.mstone: 58.0.2 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 58.0.2 layers.acceleration.disabled: true layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1519067897 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180206200532 media.gmp-manager.lastCheck: 1519067896 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1519067899 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1519068821 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {8e0ac259-ebf1-4d15-8771-7088a0a96aed} services.sync.declinedEngines: services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1519068821

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions


NSPR Expected minimum version: 4.17 Version in use: 4.17

NSS Expected minimum version: 3.34.1 Version in use: 3.34.1

NSSSMIME Expected minimum version: 3.34.1 Version in use: 3.34.1

NSSSSL Expected minimum version: 3.34.1 Version in use: 3.34.1

NSSUTIL Expected minimum version: 3.34.1 Version in use: 3.34.1

Experimental Features


Sandbox


Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Going to any site, including clicking the link on a crash report, says the tab has crashed. Happens in safe mode as well. Only seems to happen for some users, but I tried a refresh and that didn't solve the problem. I've tried it with an administrator (works fine) and with a normal user (works fine), but it does this for a number of other normal users. Application Basics ------------------ Name: Firefox Version: 58.0.2 Build ID: 20180206200532 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: content = true (enabled by default), chrome = false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-24367f94-dab3-42a3-b5eb-42b1f0180219 Submitted: 7 minutes ago Report ID: bp-9bd27ab9-a7f6-4650-8c7a-ddb521180219 Submitted: 9 minutes ago Report ID: bp-375ada9d-42d9-4ffb-8ee8-09ca31180219 Submitted: 30 minutes ago Report ID: bp-b6785e56-aba4-49ee-9894-7a33d1180219 Submitted: 32 minutes ago All Crash Reports (including 56 pending crashes in the given time range) Firefox Features ---------------- Name: Activity Stream Version: 2018.01.04.0062-4997c81d ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Screenshots Version: 25.0.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Extensions ---------- Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: Blocked for your graphics card because of unresolved driver issues. DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: RDPDD Chained DD Vendor ID: 0x0000 Device ID: 0x0000 Drivers: RDPDD Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled OMTP: blocked by runtime: OMTP blocked by safe-mode Media ----- Audio Backend: unknown Max Channels: 0 Preferred Channel Layout: unknown Preferred Sample Rate: 44100 Output Devices Name: Group Input Devices Name: Group Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180206200532 browser.startup.homepage_override.buildID: 20180206200532 browser.startup.homepage_override.mstone: 58.0.2 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 58.0.2 layers.acceleration.disabled: true layers.mlgpu.sanity-test-failed: false media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1519067897 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180206200532 media.gmp-manager.lastCheck: 1519067896 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1519067899 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1519068821 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {8e0ac259-ebf1-4d15-8771-7088a0a96aed} services.sync.declinedEngines: services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1519068821 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.17 Version in use: 4.17 NSS Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSSMIME Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSSSL Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSUTIL Expected minimum version: 3.34.1 Version in use: 3.34.1 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Additional System Details

Installed Plug-ins

OpenH624 Video Codec Widevine Decryption Module

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; Touch; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; InfoPath.3; Tablet PC 2.0; rv:11.0) like Gecko

More Information