Recent answers to Feb 2018 Firefox is not working properly. It is slow to load, won't open pages, or items in Google search. I have downloaded lastest version 58.0.1, no changehttps://support.mozilla.org/ar/questions/12035192018-04-26T21:24:11-07:00Slower than ever this morning.
2018-04-26T21:24:11-07:00granmanhhttps://support.mozilla.org/ar/questions/1203519#answer-1105534<p>Slower than ever this morning.
</p>granmanh
Please go to the top of any support.mozilla.org web page and use the
Ask A Question link; h2018-04-26T01:30:49-07:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1203519#answer-1105234<p><strong>granmanh</strong>
Please go to the top of any <strong><a href="http://support.mozilla.org" rel="nofollow">support.mozilla.org</a></strong> web page and use the
<strong>Ask A Question link; <a href="https://support.mozilla.org/en-US/questions/new" rel="nofollow">https://support.mozilla.org/en-US/questions/new</a></strong>
Select the product for what the problem is (Firefox or whatever).
</p><p>Now select the category for the problem.
At the bottom is Other.
</p><p>Describe the problem in brief (one line). Then press &lt;enter&gt;.
The website will display any prior posts that might help you.
If nothing on the list can help, at the bottom press the
button; <strong>None Of These Solve My Problem.</strong>
</p><p>Now enter all the relative information on the problem.
At the bottom of this, you can Add Images.
</p><p>Under this is <strong>Troubleshooting Information.</strong>
Please press the <strong>Share Data button.</strong>
This will let us look at your system details.
<strong>No Personal Information Is Collected.</strong>
</p>Firefox starts slow , loads pages slow AND swirls alot and says Mozilla not responding. Been going 2018-04-26T01:00:19-07:00granmanhhttps://support.mozilla.org/ar/questions/1203519#answer-1105226<p>Firefox starts slow , loads pages slow AND swirls alot and says Mozilla not responding. Been going on for a while Freezes , doesn't respond to comands. Last time I did reset and it removed everything and never got saved info back.
</p>I had a problem with Firefox starting VERY slowly (45+ seconds) with Google as my start page. I star2018-04-06T05:44:36-07:00jack63sshttps://support.mozilla.org/ar/questions/1203519#answer-1097599<p>I had a problem with Firefox starting VERY slowly (45+ seconds) with Google as my start page. I started it in Safe mode, tried it with a Blank page, disabled or removed the add-ons and extensions but it was still slow. I also tried removing Firefox and re-installing but it didn't help. I finally wound up removing it, deleting the profile and re-installing, and now it seems okay, even with Google.
My questions is, what gets left around in the profile that might cause this problem&nbsp;?
</p>One of my 3 machines still hung up after an hour with fire fox running 59.0.1. I still find running 2018-03-19T01:41:18-07:00frank32123https://support.mozilla.org/ar/questions/1203519#answer-1090340<p>One of my 3 machines still hung up after an hour with fire fox running 59.0.1. I still find running Firefox 59.0.1 in a single mode is more stable than multiple threads.
</p>One of my 3 machines still hung up after an hour with fire fox running 59.0.1. I still find running2018-03-19T01:39:38-07:00frank32123https://support.mozilla.org/ar/questions/1203519#answer-1090339<p>One of my 3 machines still hung up after an hour with fire fox running 59.0.1. I still find running Firefox 59.0.1 is more stable than multiple threads
</p>I was also ready to change browsers, due to slow loading and freezes, and then tabs not loading afte2018-03-17T06:34:39-07:00maveethttps://support.mozilla.org/ar/questions/1203519#answer-1089598<p>I was also ready to change browsers, due to slow loading and freezes, and then tabs not loading after restart. Good News: I've just upgraded to 59.0.1 and so far, it's behaving great! Very fast loading, no problems after restarting. Hoping this experience continues.&nbsp;:-)
</p>Older machine & 64-bit but running Windows 7 SP1, 2 x Win 10 Pro and 1 x Win 10 Enterprise all u2018-03-17T05:27:21-07:00ex_brit1941https://support.mozilla.org/ar/questions/1203519#answer-1089555<p>Older machine &amp; 64-bit but running Windows 7 SP1, 2 x Win 10 Pro and 1 x Win 10 Enterprise all updated in a multi-boot scenario, The latest iteration of Firefox which came in today, 59.0.1 seems to have done the trick as far as I can tell. No more blank pages thus far.
Time will tell.
</p>See https://support.mozilla.org/en-US/questions/1192233 if its older hardware and is a 64-bit machin2018-03-17T05:01:28-07:00frank32123https://support.mozilla.org/ar/questions/1203519#answer-1089541<p>See <a href="https://support.mozilla.org/en-US/questions/1192233" rel="nofollow">https://support.mozilla.org/en-US/questions/1192233</a> if its older hardware and is a 64-bit machine running windows 10. Running Firefox 58 in a single thread appears faster than the older versions of firefox.
</p>silentsky126 said
It turned out I had to update the drivers for the Radeon Mobile video card
That2018-02-27T02:37:22-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1203519#answer-1082544<p><em>silentsky126 <a href="#answer-1082494" rel="nofollow">said</a></em>
</p>
<blockquote>
It turned out I had to update the drivers for the Radeon Mobile video card
</blockquote>
<p>That was very good work. Well done.
</p>I've already scanned - nothing. It's not the Google Doodle, it's any page when first opened.
2018-02-27T00:21:52-08:00ex_brit1941https://support.mozilla.org/ar/questions/1203519#answer-1082500<p>I've already scanned - nothing. It's not the Google Doodle, it's any page when first opened.
</p>It turned out I had to update the drivers for the Radeon Mobile video card in the older Dell laptop 2018-02-26T23:52:35-08:00silentsky126https://support.mozilla.org/ar/questions/1203519#answer-1082494<p>It turned out I had to update the drivers for the Radeon Mobile video card in the older Dell laptop I was using (doing the update was an adventure in itself). Once the drivers were updated, and the machine rebooted, the Google Doodle played properly in Firefox with no slowdown.
</p>Do a malware check with several malware scanning programs on the Windows computer.
https://support.2018-02-26T21:41:58-08:00cor-elhttps://support.mozilla.org/ar/questions/1203519#answer-1082459<p>Do a malware check with several malware scanning programs on the Windows computer.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>
<p>Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="http://www.malwarebytes.org/mbam.php" rel="nofollow">http://www.malwarebytes.org/mbam.php</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="https://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">https://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="https://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">https://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="https://www.kaspersky.com/security-scan" rel="nofollow">https://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="https://support.kaspersky.com/viruses/disinfection/5350" rel="nofollow">https://support.kaspersky.com/viruses/disinfection/5350</a>
</li></ul>
<p><br><a href="https://support.kaspersky.com/viruses/utility" rel="nofollow">https://support.kaspersky.com/viruses/utility</a>
</p><p>See also:
</p>
<ul><li>"Spyware on Windows": <a href="http://kb.mozillazine.org/Popups_not_blocked" rel="nofollow">http://kb.mozillazine.org/Popups_not_blocked</a>
</li></ul>I too am having these issues.
2018-02-26T20:27:24-08:00ex_brit1941https://support.mozilla.org/ar/questions/1203519#answer-1082421<p>I too am having these issues.
</p>I have win 8.1. 64. bit
I updated to firefox 58.02 and immediately nothing was loading properly even2018-02-16T04:28:51-08:00irebelhttps://support.mozilla.org/ar/questions/1203519#answer-1078767<p>I have win 8.1. 64. bit
I updated to firefox 58.02 and immediately nothing was loading properly even my email went had the subjects but nothing inside. Anyways I decide to restore to a earlier time but that didn't work some problems. I ended up uninstalling firefox and deleting the firefox under c:\programs and also deleting mozilla fire fox under my user/data file. I tried older firefox a couple of times but they still didn't work right.
I spent the whole day trying to get my machine to work properly and get my mail to work properly. I was just going to reinstall window from image backup for about a year ago. But I tried it one last attempt. This time I uninstall firefox and them deleted what I thought was mostly everything about firefox and did a ccleaner on the registry.
</p><p>I installed firefox 49.0.2 and everything work great. Don't ask me why it just did. Only is... it wouldn't except the bookmark back file I had made from the 58.02. So... since I spent so much time on this I thought may as well uninstall and delete the 49.02 and reinstall 58.02 and get my bookmarks and use the backup to html format instead of .json file.
</p><p>Well when I installed the 58.02 again... I don't know why but everything is working perfect. And 58.02 so far is everything they said it was. A lot more faster and smoother then the other firefox programs.
</p><p>One thing I don't understand is that when I install the new 58.02 it had my old theme picture on the page. Hmm... I thought I had remove all the data from 58.02 before install the others. Where are they hiding all this information on my computer? Obviously they have place it in a different area but where?&nbsp;??
</p><p>I just notice my theme picture is not on today. Hmm... I hope doesn't mean trouble...
</p><p>If anyone know where 58.02 hiding theme information and probably even than that. I would appreciate you telling me so I know for the future.
</p><p>I hope this might help someone else. Try deleting 58.02 and installing 49.02 and the same thing back to 58.02. All I can figure is that when I installed 49.02 to install drivers or what ever was needed for 58.02.
Good luck and may the fox be with you&nbsp;:)
</p>I too had serious problems with high CPU load when going to the Google Search website. I first thoug2018-02-16T01:07:06-08:00Tilackhttps://support.mozilla.org/ar/questions/1203519#answer-1078676<p>I too had serious problems with high CPU load when going to the Google Search website. I first thought it is due to the doodle. I removed the doodle using uBlock Origin, but the site kept my Firefox slowing down.
</p><p>I then blocked access to <a href="http://gstatic.com" rel="nofollow">gstatic.com</a> using uBlock Origin (you have to enable the option "I am an advanced user". Then you can easily block specific parts of a web site right from the main menu of uBlock Origin).
</p><p>For me, this solved the problem.
</p>Keep us posted.
2018-02-03T21:12:09-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1203519#answer-1074001<p>Keep us posted.
</p>I have uninstalled and reinstalled the newest version of Firefox again and it seems to be working a 2018-02-03T12:33:12-08:00psychocathttps://support.mozilla.org/ar/questions/1203519#answer-1073938<p>I have uninstalled and reinstalled the newest version of Firefox again and it seems to be working a lot quicker now. Fingers crossed, It might be okay.
</p>Thanks for your responce. I restarted Firefox in safe mode and it opened some tabs quickly but then 2018-02-03T12:07:18-08:00psychocathttps://support.mozilla.org/ar/questions/1203519#answer-1073933<p>Thanks for your responce. I restarted Firefox in safe mode and it opened some tabs quickly but then when I tried Google search it was slow again. When I searched for a Wikipedia page it just stalled for about a minute. The title of the page I had clicked on in Google did not even highlight. While I was waiting In the new tab it said Wikipedia Google search and and at the bottom of the screen it said connecting to <a href="http://www.gooogle.com.au" rel="nofollow">www.gooogle.com.au</a>. It took ages and then finally opened the Wiki page I had entered. I've never experienced this with Firefox before, I have the exact same add ons etc that I have been using for ages so I don't think it is those interfering with it.
</p>Start Firefox in Safe Mode {web link} by holding down the
<Shift> (Mac=Options) key, and then 2018-02-03T09:46:30-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1203519#answer-1073899<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p><p><br>
<a href="https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding</a>
</p>