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منتدى الدعم

How to make sure receive email from an address

Posted

Email from various addresses keeps going into my trash folder. How do I "whitelist" it... or ensure I get it in the inbox? They're in my address list already.

Email from various addresses keeps going into my trash folder. How do I "whitelist" it... or ensure I get it in the inbox? They're in my address list already.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60969 answers

This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

Or are you talking about Thunderbird? https://support.mozilla.org/en-US/products/thunderbird

This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help Or are you talking about Thunderbird? https://support.mozilla.org/en-US/products/thunderbird

Question owner

Sorry that's not helpful FredMcD I'm using Thunderbird, and the 2 questions the link led to just posed more questions to me that I didn't know the answer to. I have had a filter for some of these addresses. I re-installed Thunderbird and it was deleted. I've set up another and it's not working, everything from those addresses (and others that I'd like to receive and never set up filters for) goes into junk.

Sorry that's not helpful FredMcD I'm using Thunderbird, and the 2 questions the link led to just posed more questions to me that I didn't know the answer to. I have had a filter for some of these addresses. I re-installed Thunderbird and it was deleted. I've set up another and it's not working, everything from those addresses (and others that I'd like to receive and never set up filters for) goes into junk.
Happy112 561 solutions 5694 answers

taniaclarke said

Sorry that's not helpful FredMcD I'm using Thunderbird,

You say that you are using Thunderbird, so FredMcD gave you the correct link :

https://support.mozilla.org/en-US/products/thunderbird

When you click on the 'Ask a Question' at the top of the page, you can post your question there (on the Thunderbird support forum).

''taniaclarke [[#answer-1071063|said]]'' <blockquote> Sorry that's not helpful FredMcD I'm using Thunderbird, </blockquote> You say that you ''are'' using Thunderbird, so FredMcD gave you the correct link : https://support.mozilla.org/en-US/products/thunderbird When you click on the 'Ask a Question' at the top of the page, you can post your question there (on the Thunderbird support forum).
FredMcD
  • Top 10 Contributor
4334 solutions 60969 answers

The reason I told you to contact your e-provider is different providers also provide different bells and whistles.

In the case of my provider, addresses/domains blacklisted addresses/domains whitelisted sorting of incoming emails to folders emails from unknown sent to junk folder

and so on.

The reason I told you to contact your e-provider is different providers also provide different bells and whistles. In the case of my provider, addresses/domains blacklisted addresses/domains whitelisted sorting of incoming emails to folders emails from unknown sent to junk folder and so on.

Question owner

I found the answer here: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages Thanks Tania
Happy112 561 solutions 5694 answers

taniaclarke said

I found the answer here: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

Yay  ! Glad you've got that problem solved  !

Would you be a dear and mark your last post as Chosen Solution  ?

Should you ever get another email related problem ('hope not - fingers crossed  !) - you now know how to post a question on the Thunderbird support forum .....

''taniaclarke [[#answer-1072174|said]]'' <blockquote> I found the answer here: https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages </blockquote> Yay ! Glad you've got that problem solved ! Would you be a dear and mark your last post as Chosen Solution ? Should you ever get another email related problem ('hope not - fingers crossed !) - you now know how to post a question on the Thunderbird support forum .....