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Since using Firefox quantum, I'm having a problem with logins to certain websites like stubhub.com. Same login works fine on Safari. Thanks

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Since updating to Firefox quantum, I'm having a problem with logins to certain websites, which all put on a separate small window for entering login credentials. An example of one of these is stubhub.com. Turning off add-ons has no effect. The websites either just keep looping endlessly or give error messages regarding user names/password combos. The same combinations work fine when entered over Safari. They also worked fine before upgrading to Quantum

Is this i bug in the new version of Firefox or is there something I can do to fix this in my preferences? I am using the latest version on my Mac.

Thanks for your help, Debbie

Since updating to Firefox quantum, I'm having a problem with logins to certain websites, which all put on a separate small window for entering login credentials. An example of one of these is stubhub.com. Turning off add-ons has no effect. The websites either just keep looping endlessly or give error messages regarding user names/password combos. The same combinations work fine when entered over Safari. They also worked fine before upgrading to Quantum Is this i bug in the new version of Firefox or is there something I can do to fix this in my preferences? I am using the latest version on my Mac. Thanks for your help, Debbie
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Would appreciate any help at all. The problem is not accompanied by any error messages so have no idea what it is. Having this login problem on several websites. Having to use Safari instead though I prefer firefox

Would appreciate any help at all. The problem is not accompanied by any error messages so have no idea what it is. Having this login problem on several websites. Having to use Safari instead though I prefer firefox
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Happy112
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Hi,

Sorry, you had to wait so long for someone to reply .....

I can't test this myself, as on stubhub.com one has to sign in with a Facebook account, which I don't have.

Do you have another example for us, where you can actually sign in on the page itself  ?

Maybe you'd like to take a look at this article first :

Fix login issues on websites that require a username and password

Hi, Sorry, you had to wait so long for someone to reply ..... I can't test this myself, as on stubhub.com one has to sign in with a Facebook account, which I don't have. Do you have another example for us, where you can actually sign in on the page itself ? Maybe you'd like to take a look at this article first : [https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Fix login issues on websites that require a username and password]
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cor-el
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This issue can be caused by corrupted cookies or cookies that are blocked.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions" *https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache: *Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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Question owner

Happy112 said

Hi, Sorry, you had to wait so long for someone to reply ..... I can't test this myself, as on stubhub.com one has to sign in with a Facebook account, which I don't have. Do you have another example for us, where you can actually sign in on the page itself  ? Maybe you'd like to take a look at this article first : Fix login issues on websites that require a username and password
''Happy112 [[#answer-1071960|said]]'' <blockquote> Hi, Sorry, you had to wait so long for someone to reply ..... I can't test this myself, as on stubhub.com one has to sign in with a Facebook account, which I don't have. Do you have another example for us, where you can actually sign in on the page itself ? Maybe you'd like to take a look at this article first : [https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Fix login issues on websites that require a username and password] </blockquote>
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Question owner

It might be unclear on the website but you can use either a stubhub account or a facebook account. I don't have a Facebook account either.

Thanks for the link to the article. I have already tried most of this, clearing the cache, deleting cookies, starting in safe mode etc., but will go through it to see if there is something I missed trying. This problem started with Firefox Quantum. Was ok before, so I am assuming it has to do with something that changed in Quantum regarding logins but I have no idea what.

Thanks!

It might be unclear on the website but you can use either a stubhub account or a facebook account. I don't have a Facebook account either. Thanks for the link to the article. I have already tried most of this, clearing the cache, deleting cookies, starting in safe mode etc., but will go through it to see if there is something I missed trying. This problem started with Firefox Quantum. Was ok before, so I am assuming it has to do with something that changed in Quantum regarding logins but I have no idea what. Thanks!
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Happy112
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DebAuz said

It might be unclear on the website but you can use either a stubhub account or a facebook account. I don't have a Facebook account either.

I should have realized that I would need a StubHub account as well .....

What puzzles me - you say in your initial post :

"The websites either just keep looping endlessly or give error messages regarding user names/password combos. "

Could you be a bit more specific  ? (probably just me, not being able to wrap my brain around it ..... sorry  !)

''DebAuz [[#answer-1071975|said]]'' <blockquote> It might be unclear on the website but you can use either a stubhub account or a facebook account. I don't have a Facebook account either. </blockquote> I should have realized that I would need a StubHub account as well ..... What puzzles me - you say in your initial post : '' "The websites either just keep looping endlessly or give error messages regarding user names/password combos. "'' Could you be a bit more specific ? (probably just me, not being able to wrap my brain around it ..... sorry !)

Modified by Happy112

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Question owner

Sorry, I will try to be a little clearer:

Stubhub, for instance, returns a message saying "Enter a valid email and password combo. Need help? Forgot your password?", even though I am entering a valid combo(works on Safari).

Other one I encountered(login requires paid subscription so not useful here) has a little circle that goes round and round while logging you in, but after quantum, it just keeps going round and round forever, and never logs you in. Also fine on Safari and no problem on Firefox before Quantum.

Thanks

Sorry, I will try to be a little clearer: Stubhub, for instance, returns a message saying "Enter a valid email and password combo. Need help? Forgot your password?", even though I am entering a valid combo(works on Safari). Other one I encountered(login requires paid subscription so not useful here) has a little circle that goes round and round while logging you in, but after quantum, it just keeps going round and round forever, and never logs you in. Also fine on Safari and no problem on Firefox before Quantum. Thanks
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Happy112
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Even though most of it has already been suggested in cor-el's post - would you please take a look at this article :

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

Stab in the dark : would you make sure that 'Tracking Protection' is off  ?

You will probably have done this, but just to make sure : In Options => Privacy & Security - make sure that 'Remember logins and passwords for sites' is checked (see attachment).

Even though most of it has already been suggested in cor-el's post - would you please take a look at this article : https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Stab in the dark : would you make sure that 'Tracking Protection' is off ? You will probably have done this, but just to make sure : In Options => Privacy & Security - make sure that 'Remember logins and passwords for sites' is checked (see attachment).
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Question owner

Sorry for the late response, but getting the flu kind of got in the way of investigating this.

I had tried most of what you suggested before, but I went through it all and tried again. No success. Any other ideas of where to check would be appreciated. Thanks!

Sorry for the late response, but getting the flu kind of got in the way of investigating this. I had tried most of what you suggested before, but I went through it all and tried again. No success. Any other ideas of where to check would be appreciated. Thanks!
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Happy112
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DebAuz said

Sorry for the late response, but getting the flu kind of got in the way of investigating this.

'Hope you're feeling better now ......

I had tried most of what you suggested before, but I went through it all and tried again. No success. Any other ideas of where to check would be appreciated. Thanks!

I'm really puzzled - you have tried just about everything in the book, to no avail.

Would you take a look at this article and see if maybe there is something we have overlooked  ?

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

And also :

https://support.mozilla.org/en-US/kb/where-are-my-logins-stored#w_additional-password-management-software

If none of the above are helpful : I sure hope that someone else will come to your rescue ......

''DebAuz [[#answer-1077645|said]]'' <blockquote> Sorry for the late response, but getting the flu kind of got in the way of investigating this. </blockquote> 'Hope you're feeling better now ...... <blockquote> I had tried most of what you suggested before, but I went through it all and tried again. No success. Any other ideas of where to check would be appreciated. Thanks! </blockquote> I'm really puzzled - you have tried just about everything in the book, to no avail. Would you take a look at this article and see if maybe there is something we have overlooked ? https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved And also : https://support.mozilla.org/en-US/kb/where-are-my-logins-stored#w_additional-password-management-software If none of the above are helpful : I sure hope that someone else will come to your rescue ......
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Question owner

Thanks for trying, but does not solve the problem.

One additional piece of info, though I don't know that it helps. I tried it o the Firefox app for my ipad. No problem there. So the problem is only on my Mac and started when I updated to Quantum. But it only a few websites and I can see no place to look for a solution???

Thanks for trying, but does not solve the problem. One additional piece of info, though I don't know that it helps. I tried it o the Firefox app for my ipad. No problem there. So the problem is only on my Mac and started when I updated to Quantum. But it only a few websites and I can see no place to look for a solution???
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Happy112
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DebAuz said

Thanks for trying, but does not solve the problem. One additional piece of info, though I don't know that it helps. I tried it o the Firefox app for my ipad. No problem there. So the problem is only on my Mac and started when I updated to Quantum. But it only a few websites and I can see no place to look for a solution???

Complete stab in the dark : do you use Sync  ?

I know absolutely nothing about Sync, but your answer might be helpful to people who do know about Sync ......

''DebAuz [[#answer-1077660|said]]'' <blockquote> Thanks for trying, but does not solve the problem. One additional piece of info, though I don't know that it helps. I tried it o the Firefox app for my ipad. No problem there. So the problem is only on my Mac and started when I updated to Quantum. But it only a few websites and I can see no place to look for a solution??? </blockquote> Complete stab in the dark : do you use Sync ? I know absolutely nothing about Sync, but your answer might be helpful to people who do know about Sync ......
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Question owner

No, I don't use Sync.

And like you, know absolutely nothing about it either.

No, I don't use Sync. And like you, know absolutely nothing about it either.
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Happy112
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I'm sure somebody will come to your rescue - I'm all out of ideas
(so sorry ... )

In the mean time (another stab in the dark) : could you possibly find
an answer here (I'm a Windows person) :

https://discussions.apple.com/welcome

I'm sure somebody will come to your rescue - I'm all out of ideas <BR>(so sorry ... ) In the mean time (another stab in the dark) : could you possibly find <BR>an answer here (I'm a Windows person) : https://discussions.apple.com/welcome
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Question owner

Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java.

It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites??

Thanks for your help!

Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java. It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites?? Thanks for your help!
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Happy112
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DebAuz said

Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java. It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites??

JavaScript and Java are two different things, but understandably easy to confuse .......

Please, see :

https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Introduction

(In Firefox, JavaScript is enabled by default)

You are right about Java no longer being supported :

https://support.mozilla.org/en-US/kb/npapi-plugins

I'm very sorry that I haven't been able to come up with any other ideas - posting a question on Apple support (since this only happens on your Mac) wasn't such a good idea either  ?

https://discussions.apple.com/welcome

''DebAuz [[#answer-1091497|said]]'' <blockquote> Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java. It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites?? </blockquote> JavaScript and Java are two different things, but understandably easy to confuse ....... Please, see : https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Introduction (In Firefox, JavaScript is enabled by default) You are right about ''Java'' no longer being supported : https://support.mozilla.org/en-US/kb/npapi-plugins I'm very sorry that I haven't been able to come up with any other ideas - posting a question on Apple support (since this only happens on your Mac) wasn't such a good idea either ? https://discussions.apple.com/welcome
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cor-el
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You may have to enable third-party cookies temporarily to see what cookies are involved and create an allow exception for specific domains to make the standalone window work across domains.

You may have to enable third-party cookies temporarily to see what cookies are involved and create an allow exception for specific domains to make the standalone window work across domains.
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Happy112 said

DebAuz said
Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java. It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites??

JavaScript and Java are two different things, but understandably easy to confuse .......

Please, see :

https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Introduction

(In Firefox, JavaScript is enabled by default)

You are right about Java no longer being supported :

https://support.mozilla.org/en-US/kb/npapi-plugins

I'm very sorry that I haven't been able to come up with any other ideas - posting a question on Apple support (since this only happens on your Mac) wasn't such a good idea either  ?

https://discussions.apple.com/welcome

Thanks for the information! And ideas! No, I've looked there and found nothing, I'm afraid I've mostly given up and use Safari for the websites that don't work on Firefox. I prefer Firefox but am encountering several problems since the change to 57 +(the login problem I described here only started with that update) . Latest problem is a "bug" that is fixed by "safe mode" but even going back to regular mode and disabling addons one by one and theme to default, etc, and then wasting more time by shutting everything off at the same time, the bug still shows in regular mode.

Please let me know though if you ever come across anything else that I could check on.

Thanks!

''Happy112 [[#answer-1091502|said]]'' <blockquote> ''DebAuz [[#answer-1091497|said]]'' <blockquote> Hi, I found another website with a similar problem and was able to browse the code, which had a comment that indicated that JavaScript SDK was being used. I'm no expert on html, but it looks like Stubhub's website also uses Java. It was my impression that Java was no longer supported on Firefox. So my question, is could this be causing the problems that I have been having on these particular websites?? </blockquote> JavaScript and Java are two different things, but understandably easy to confuse ....... Please, see : https://developer.mozilla.org/en-US/docs/Web/JavaScript/Guide/Introduction (In Firefox, JavaScript is enabled by default) You are right about ''Java'' no longer being supported : https://support.mozilla.org/en-US/kb/npapi-plugins I'm very sorry that I haven't been able to come up with any other ideas - posting a question on Apple support (since this only happens on your Mac) wasn't such a good idea either ? https://discussions.apple.com/welcome </blockquote> Thanks for the information! And ideas! No, I've looked there and found nothing, I'm afraid I've mostly given up and use Safari for the websites that don't work on Firefox. I prefer Firefox but am encountering several problems since the change to 57 +(the login problem I described here only started with that update) . Latest problem is a "bug" that is fixed by "safe mode" but even going back to regular mode and disabling addons one by one and theme to default, etc, and then wasting more time by shutting everything off at the same time, the bug still shows in regular mode. Please let me know though if you ever come across anything else that I could check on. Thanks!
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Question owner

cor-el said

You may have to enable third-party cookies temporarily to see what cookies are involved and create an allow exception for specific domains to make the standalone window work across domains.

Thanks for the suggestion. I did try that and unfortunately got the same result. But thank you, I appreciate your help.

''cor-el [[#answer-1091750|said]]'' <blockquote> You may have to enable third-party cookies temporarily to see what cookies are involved and create an allow exception for specific domains to make the standalone window work across domains. </blockquote> Thanks for the suggestion. I did try that and unfortunately got the same result. But thank you, I appreciate your help.
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