X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

منتدى الدعم

Мой аккаунт заблокировали!!!

Posted

Здравствуйте, я не могу зайти в свои закладки, поле перестановки виндовс. Мой емэл ker*_m*x@mail.r*

Здравствуйте, я не могу зайти в свои закладки, поле перестановки виндовс. Мой емэл ker*_m*x@mail.r*
Attached screenshots

Modified by kern_max

Chosen solution

Hi there,

It looks like we updated some stuff on our end. Can you check now to see if the emails are recieved when you sign into Sync?

I am looking forward to your reply, Rachel

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 7.1.1; Mobile; rv:57.0) Gecko/57.0 Firefox/57.0

More Information

FredMcD
  • Top 10 Contributor
4396 solutions 61649 answers

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.


Please explain the problem in detail. What account? Error messages?

Mozilla.org is divided into many independent forums and services.

I called an administrator to help you.

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information. Please remove that information from your post. -------------------- Please explain the problem in detail. What account? Error messages? Mozilla.org is divided into many independent forums and services. I called an administrator to help you.

صاحب السؤال

Up!!!

Up!!!
guigs 1072 solutions 11697 answers

HI there, Thank you for your question, I am sorry to hear that a confirmation for your Firefox sync account is not delivering successfully. In order to troubleshoot the issue, I hope that we can continue in English.

First, please understand that Sync is not a backup servie, and we can use this article to reference troubleshooting steps for finding bookmarks: Recover lost or missing Bookmarks

Second, there are some steps we can take in order to troubleshoot the bounced email:

  • Please make sure that your email provider is not blocking accounts@firefox.com
  • Please confirm that you are receiving other email to the account that is being used for the Firefox Sync account.

After, please message me and we can further investigate.

  1. Please check your spam filters or your spam folder.
  2. Please try to access your email from the webmail client, not your email software.
  3. Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam.
  4. Add accounts@firefox.com to your address book. This will make it a trusted email.
  5. If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked.

You have received a message that your account has been locked

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

HI there, Thank you for your question, I am sorry to hear that a confirmation for your Firefox sync account is not delivering successfully. In order to troubleshoot the issue, I hope that we can continue in English. First, please understand that Sync is not a backup servie, and we can use this article to reference troubleshooting steps for finding bookmarks: [[Recover lost or missing Bookmarks]] Second, there are some steps we can take in order to troubleshoot the bounced email: *Please make sure that your email provider is not blocking accounts@firefox.com *Please confirm that you are receiving other email to the account that is being used for the Firefox Sync account. After, please message me and we can further investigate. #Please check your spam filters or your spam folder. #Please try to access your email from the webmail client, not your email software. #Please check to make sure in your email settings that the accounts@firefox.com email is not flagged as spam. #Add accounts@firefox.com to your address book. This will make it a trusted email. #If you have tried all of the above, do not try to do this again until 24 hours have gone by, or else your account will be locked. '''You have received a message that your account has been locked''' First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use [https://mzl.la/2xrTETT this link] to create a request. This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.

Modified by guigs

صاحب السؤال

Thanks for your reply. I checked it again and again! There are no problems with access to my e-mail box, I regularly receive letters. In spam, too, there is nothing to be found, there are no blocking letters from accounts@firefox.com either. In contacts accounts@firefox.com added. My account is not exactly unblocked! I really need my bookmarks.

Thanks for your reply. I checked it again and again! There are no problems with access to my e-mail box, I regularly receive letters. In spam, too, there is nothing to be found, there are no blocking letters from accounts@firefox.com either. In contacts accounts@firefox.com added. My account is not exactly unblocked! I really need my bookmarks.

صاحب السؤال

UP!!!

UP!!!
guigs 1072 solutions 11697 answers

I understand that we are troubleshooting the Firefox Sync account. However please understand that Firefox Sync is not a back up service. Once you change the password, all previously synced content can be decrypted. Please make sure you have a local back up of your bookmarks.

I have filed a bug on your behalf: https://bugzilla.mozilla.org/show_bug.cgi?id=1434079

Next steps: Please create a bugzilla.mozilla.org account and correspond with the contacts on that bug. Please let me know if you need help accessing the bug.

I understand that we are troubleshooting the Firefox Sync account. However please understand that Firefox Sync is not a back up service. Once you change the password, all previously synced content can be decrypted. Please make sure you have a local back up of your bookmarks. I have filed a bug on your behalf: https://bugzilla.mozilla.org/show_bug.cgi?id=1434079 Next steps: Please create a bugzilla.mozilla.org account and correspond with the contacts on that bug. Please let me know if you need help accessing the bug.
guigs 1072 solutions 11697 answers

Chosen Solution

Hi there,

It looks like we updated some stuff on our end. Can you check now to see if the emails are recieved when you sign into Sync?

I am looking forward to your reply, Rachel

Hi there, It looks like we updated some stuff on our end. Can you check now to see if the emails are recieved when you sign into Sync? I am looking forward to your reply, Rachel