X
Tap here to go to the mobile version of the site.

منتدى الدعم

How do you fix repeated user validation prom after updating to Firefox version 52.5?

Posted

Users were running version 38.4, previously. Had them check for multiple version of Shockwave or Flash--no issues there. They are prompted to validate their certificate/user account multiple times when visiting websites (soft cert is showing). Also, their checkbox, from "When a server requests my personal certificate" which allows the user to select/de-select the "Ask me every time" or "Select one automatically" does not allow the user to switch between those two options.

Users were running version 38.4, previously. Had them check for multiple version of Shockwave or Flash--no issues there. They are prompted to validate their certificate/user account multiple times when visiting websites (soft cert is showing). Also, their checkbox, from "When a server requests my personal certificate" which allows the user to select/de-select the "Ask me every time" or "Select one automatically" does not allow the user to switch between those two options.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.6.30352
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Content Server - WebDAV View 10.5
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.151.2 for Mozilla browsers
  • Content Server - WebDAV Edit 10.5
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.9.199
  • 5.1.50907.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Shadow110 1072 solutions 14836 answers

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.

Question owner

Pkshadow,

Thanks for the reply. This, unfortunately, did not resolve the issue. I am beginning to think that this may be an applied security GPO that's causing the lockdown/restriction of Firefox. Specifically, when looking at the "about:config" settings for Firefox, we're seeing security.default_personal_cert set to "locked" "string" and "Ask every time".

Do you know where the settings for Firefox reside in Windows 7 group policy?

-LGz

Pkshadow, Thanks for the reply. This, unfortunately, did not resolve the issue. I am beginning to think that this may be an applied security GPO that's causing the lockdown/restriction of Firefox. Specifically, when looking at the "about:config" settings for Firefox, we're seeing security.default_personal_cert set to "locked" "string" and "Ask every time". Do you know where the settings for Firefox reside in Windows 7 group policy? -LGz
Shadow110 1072 solutions 14836 answers

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. Need to update and go to their forums for answers.

Only other thing can think of is that is a big jump of versions. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer As HTML

If they do not need their profile, wipe it out if they have their passwords after bookmarks are saved.

Uninstall Firefox and delete all folders on C:\ for it. Reinstall 52.5.3 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page:

Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

July will be last release I think.... Owners should start making plans for another system or.......

Please let us know if this solved your issue or if need further assistance.

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. Need to update and go to their forums for answers. *https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can *https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites *https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message *https://support.mozilla.org/en-US/kb/connection-untrusted-error-message *http://kb.mozillazine.org/Error_loading_websites Only other thing can think of is that is a big jump of versions. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer As HTML *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles If they do not need their profile, wipe it out if they have their passwords after bookmarks are saved. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Uninstall Firefox and delete all folders on C:\ for it. Reinstall 52.5.3 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: *https://www.mozilla.org/en-US/firefox/organizations/all/ <b>Note : Legacy Extensions will be deleted or removed in any version update after May 2018</b>. *https://support.mozilla.org/en-US/kb/import-bookmarks-html-file July will be last release I think.... Owners should start making plans for another system or....... Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110