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what does The requested URL was rejected. Please consult with your administrator. Your support ID is: 17000598679359569722 mean?

Posted

I am getting this block to a website that I have been using successfully for years. Last successful access was 8 hours ago. Now this error appearing. I have deleted cookies and cache but problem still appears when trying to enter address.

I am getting this block to a website that I have been using successfully for years. Last successful access was 8 hours ago. Now this error appearing. I have deleted cookies and cache but problem still appears when trying to enter address.

Chosen solution

Such a message can be generated by a filter protecting the server against misuse. Such bans usually expire in a day, so you can try again later.

Can you access the website via Google translate and a random source language?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

Mkll 314 solutions 1978 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [https://www.microsoft.com/en-us/wdsi/products/scanner Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] (for more info, see this [https://www.bleepingcomputer.com/download/tdsskiller/ alternate TDSSKiller download page]) * [https://www.malwarebytes.com/adwcleaner/ AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [https://support.microsoft.com/help/14210/security-essentials-download Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection [https://www.microsoft.com/windows/windows-defender built-in]. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Helpful Reply

Have run malware tests and I have no infections or problems from that.

Have run malware tests and I have no infections or problems from that.
FredMcD
  • Top 10 Contributor
4188 solutions 58469 answers
Did the message have any phone or other contact information? Do Not contact anyone but us. There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message http://kb.mozillazine.org/Error_loading_websites https://www.bing.com/search?q=web+site+access+denied

Question owner

The message is exactly as I posted it. "The requested URL was rejected. Please consult with your administrator. Your support ID is: 17000598679359569722" There is no other phone number or request to log in to any other site. It should be noted that when I logged into my android firefox on my phone the problem was replicated HOWEVER when I went into mobile data mode and left my router, I was able to use firefox to access the site. This makes me think the router has something to do with the problem??

The message is exactly as I posted it. "The requested URL was rejected. Please consult with your administrator. Your support ID is: 17000598679359569722" There is no other phone number or request to log in to any other site. It should be noted that when I logged into my android firefox on my phone the problem was replicated HOWEVER when I went into mobile data mode and left my router, I was able to use firefox to access the site. This makes me think the router has something to do with the problem??
FredMcD
  • Top 10 Contributor
4188 solutions 58469 answers

That is possible. Please unplug the router and anything else between the computer and your ISP. Also, reboot the computer.

That is possible. Please '''unplug''' the router and anything else between the computer and your ISP. Also, reboot the computer.
cor-el
  • Top 10 Contributor
  • Moderator
17342 solutions 156773 answers

Chosen Solution

Such a message can be generated by a filter protecting the server against misuse. Such bans usually expire in a day, so you can try again later.

Can you access the website via Google translate and a random source language?

Such a message can be generated by a filter protecting the server against misuse. Such bans usually expire in a day, so you can try again later. Can you access the website via Google translate and a random source language? *http://translate.google.com/

Question owner

Many thanks problem seems resolved. I switched off router and waitied 8 hours. Thanks for help.

Many thanks problem seems resolved. I switched off router and waitied 8 hours. Thanks for help.
erdemler 0 solutions 1 answers

am getting this message

The requested URL was rejected. Please consult with your administrator.  Your support ID is: 7767312364569249666

have deleted history allowed cookies opened up pop ups and updated FF but still no good.

am getting this message The requested URL was rejected. Please consult with your administrator. Your support ID is: 7767312364569249666 have deleted history allowed cookies opened up pop ups and updated FF but still no good.