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منتدى الدعم

Firefox Sync logging out and settings being wiped

Posted

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what I type in the bar at the top, usually requiring me to reintroduce it.

Anyway, the problem on my PC is sync always seems to be logged out, requiring me to retype my password (despite telling the browser to save whenever I do) and verify my email. I have done this about 10 times now, and as you can imagine its not pleasant.

Besides this, I have had the browser crash on me about 3 times, only to restart 5 seconds later with no message or indication as to what happened wrong, with the browser's settings reverted to the default (Yahoo search engine, etc.)

That about sums it up. I appreciate any help you can give me, and thanks in advance.

I installed Firefox for the new synchronization feature, both on my phone and on PC. On my phone the browser functions decently well, albeit extremely slow to search what I type in the bar at the top, usually requiring me to reintroduce it. Anyway, the problem on my PC is sync always seems to be logged out, requiring me to retype my password (despite telling the browser to save whenever I do) and verify my email. I have done this about 10 times now, and as you can imagine its not pleasant. Besides this, I have had the browser crash on me about 3 times, only to restart 5 seconds later with no message or indication as to what happened wrong, with the browser's settings reverted to the default (Yahoo search engine, etc.) That about sums it up. I appreciate any help you can give me, and thanks in advance.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers

Hmm, very odd. Let's try this first;

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Hmm, very odd. Let's try this first; https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. ----------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''