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Firefox is continuing to crash, be slow, show a black screen, and completely go white and not respond. This is effecting multiple computers. The issue started December 2, 2017. Slowly more PCs become effected. There have been no windows updates, hardware changes, or any other changes made. The PCs are not showing any viruses after being scanned. Upgrading to version ESR 52.4.1 from ESR 45.9.0 has not made a difference. There does not seem to be any rhyme or reason to this. These are Windows 10 PCs.
Here are two crash reports from one PC:
And four from another PC:
bp-f7f50f3e-7a14-440c-b6f6-b25151171204 bp-4edebd8b-eca5-4e00-bc05-a0c751171204 bp-43bb8c72-2570-4a52-8a35-4de0a1171204 bp-3153e18c-6298-4698-95e1-8b0781171204
These are all the reports from each PC.
Please help to shed some light on the cause and solution to this. Also, let me know if more information is required.
All Replies (1)
1st system & 2nd same reason Crash Reason EXCEPTION_BREAKPOINT Usually associated to Video Card Drivers, showing 4 moz files crashed.
Suggest updating your drivers for "no idea" what cards.
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
52.5.0 ESR is current release : https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.
Could possibly do with this : Repair System Registry and Files
(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)
To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files
Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter.
Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. Reboot After.
Note : SFC fixes files locally using files found on your system. Note : DISM goes up to Microsoft for new ones.
Run DISM if you can.
Please let us know if this solved your issue or if need further assistance.