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منتدى الدعم

I am facing issue while connecting to tokbox

Posted

Ekta Soni Nov 16, 5:18 AM PST

Hi

API KEY: 46001312

Sesion ID -- 1_MX40NjAwMTMxMn5-MTUxMDgzNDgwMjM2M35RSkoxNFUyZEhFbHBxT3dLTk13cjJXZWh-QX4

We are using Firefox 56 and 57 and in both the version , we are getting the below error -

=======================================

ICE failed, your TURN server appears to be broken, see about:webrtc for more details (unknown) The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall. opentok.min.js:56:16680 Cam1 started streaming. main.b23768a61d21b5685716.bundle.js:1:330348 OT.Publisher.onPublishingTimeout opentok.min.js:57:27767 OT.exception :: title: Unable to Publish (1500) msg: ICEWorkflow opentok.min.js:56:3720 1500 Session.publish :: Could not publish in a reasonable amount of time

========================================

We were not getting any error till yesterday, all of sudden our application is getting hit , and streaming is not happening . we really need help to fix the issue. I have checked on google but could not get the fix till now , please provide help on this,

and also if you know the google extension to be used for the screen sharing / desktop sharing , as currently streaming is happening on google chrome but not of Mozilla firefox.

Ekta Soni Nov 16, 5:18 AM PST Hi API KEY: 46001312 Sesion ID -- 1_MX40NjAwMTMxMn5-MTUxMDgzNDgwMjM2M35RSkoxNFUyZEhFbHBxT3dLTk13cjJXZWh-QX4 We are using Firefox 56 and 57 and in both the version , we are getting the below error - =================================================== ICE failed, your TURN server appears to be broken, see about:webrtc for more details (unknown) The stream was unable to connect due to a network error. Make sure your connection isn't blocked by a firewall. opentok.min.js:56:16680 Cam1 started streaming. main.b23768a61d21b5685716.bundle.js:1:330348 OT.Publisher.onPublishingTimeout opentok.min.js:57:27767 OT.exception :: title: Unable to Publish (1500) msg: ICEWorkflow opentok.min.js:56:3720 1500 Session.publish :: Could not publish in a reasonable amount of time ==================================================== We were not getting any error till yesterday, all of sudden our application is getting hit , and streaming is not happening . we really need help to fix the issue. I have checked on google but could not get the fix till now , please provide help on this, and also if you know the google extension to be used for the screen sharing / desktop sharing , as currently streaming is happening on google chrome but not of Mozilla firefox.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

More Information

Standard8 37 solutions 201 answers

Hi, sorry but we are unable to help you with Tokbox connectivity issues. If the error turned up suddenly, and it is happening in FF 56 and 57, then it is most likely an issue with your network or with Tokbox - as FF 56 has been out for a while now and hasn't changed.

I would suggest you contact Tokbox support for help https://support.tokbox.com/hc/en-us

Hi, sorry but we are unable to help you with Tokbox connectivity issues. If the error turned up suddenly, and it is happening in FF 56 and 57, then it is most likely an issue with your network or with Tokbox - as FF 56 has been out for a while now and hasn't changed. I would suggest you contact Tokbox support for help https://support.tokbox.com/hc/en-us