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I have multiple issues with firefox - HELP!

  • 16 ردًا
  • 1 has this problem
  • 66 views
  • آخر ردّ كتبه crgirl

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My computer crashed recently and I had to reload Firefox... had no problem right up till I switched off last night.

This morning I went to go online and I got a "Firefox is already running" which I thought was odd as I only just started the computer. So I hit the "close Firefox" dialog box and tried again...same thing. I have turned the laptop off waited a couple of minutes and switched on again, same thing. I also get that my profile is missing or damaged and cant be loaded...

I uninstalled it and reinstalled it and tried again, same thing.

I went to troubleshooting and it tells me to go to the Firefox file in Appdata to find the profile, mine doesnt have one. I ran a search for anything Firefox related, nothing

I cleaned my cache and cookies last night, so I dont think its an issue with that, I am just dead in the water and have no idea how to get back

For information, I was running the latest version and have Windows 8.2 64 bit

HELP PLEASE!!

All Replies (16)

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I also have this problem.

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I have a Win 7, so here is what I would do;

Open the Task Manager. Select Processes. Look for and right-click Firefox. Select Open File Location. Is it the Mozilla/Firefox folder?


Open the computers Start Menu. Is Firefox listed? Remove it.

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this system is in Spanish, I have no idea what task manager translates to here on Windows 8.2....I have done everything I can think of and still get the same error messages. Is there some way to escalate this or actually get someone from Firefox tech support to help??

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Windows Task Manager = <Control><Alt><Delete> I callled for more help.

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.

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Why do I want to crash Firefox, I cant even get it to open? Don't understand the answer....

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Sorry, I see what it supposed to do... will try that, thanks

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didn't work... I downloaded the crash program, did a deep uninstall to make sure Firefox was off, restarted, reran the crash program something pops up but it is only up for a split second so I cant see it. Reloaded Firefox latest and tried to open it to type in at the URL and it still says exactly the same. Its still running and then, the profile cant me loaded or is missing...Help!!

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If Firefox is 'stuck' run the crash program. This may give us a crash report we can look at.

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Sorry FredMcD please see my comment yesterday

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I called for more help.

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Hi Fred, did they get back to you yet please... I cant STAND being without it!

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

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I dont see a post as "solved" and I dont see an UNDO part so it should still be open I think

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Okay. I sent out another call

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Still waiting for help here!!

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Hello,??? Anyone??? Can someone put my in touch directly with Firefox or something... I cant access anything from my previous profile and am still having the same issues WEEKS later...