ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Will Zenos please respond to my reply to him of 09/20/17?

  • 12 ردًا
  • 1 has this problem
  • 24 views
  • آخر ردّ كتبه Matt

more options

I sent you the troubleshooting information you requested on 09/20/17. I hope you received it. I am anxiously awaiting your response. I appreciate your help.

I sent you the troubleshooting information you requested on 09/20/17. I hope you received it. I am anxiously awaiting your response. I appreciate your help.

All Replies (12)

more options

Sorry, where should I look to see your Troubleshooting Information? It isn't here on the forum (as far as I can see) and I haven't seen anything in the private messaging inbox.

And I don't think I have given you a personal email address to send to.

The original posting is at https://support.mozilla.org/questions/1176189 for anyone else with any ideas.

more options

Thanks. I posted the troubleshooting info you requested on this forum on 09/20/17, but here it is again with this post. (If there's a private messaging inbox how do I access it?) The problem is I can't remove an unwanted account because Remove Account is greyed out and I can't set the one I use all the time, as right now, because Set as Default is greyed. As you requested, here is a Paste of the Toubleshooting Info:


 Application Basics
   Name: Thunderbird
   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account3:
     INCOMING: account3, , (rss) Feeds, plain, passwordCleartext
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-30db6258-4a68-4243-b9d5-1b3712161011 (10/10/16)
   https://crash-stats.mozilla.com/report/index/bp-b0a591b5-f8b0-4d52-847a-56bd82161010 (10/10/16)
   https://crash-stats.mozilla.com/report/index/bp-fe372f8c-386c-49d4-bb12-9bd692140711 (07/10/14)
   https://crash-stats.mozilla.com/report/index/bp-bbe084ff-8bbb-49fd-8a9a-1ec5a2140622 (06/21/14)
   https://crash-stats.mozilla.com/report/index/bp-2905a04c-079a-4d6d-86f6-43bde2140320 (03/19/14)
 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   SPAMfighter Toolbar For Thunderbird, 7.6.131, true, {E250941A-6892-4070-9404-32C0A93B8920}
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1506209527
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 20
     general.autoScroll: false
     gfx.blacklist.suggested-driver-version: 10.6
     gfx.crash-guard.glcontext.appVersion: 45.2.0
     gfx.crash-guard.glcontext.deviceID: 0x10c3
     gfx.crash-guard.glcontext.driverVersion: 9.18.13.4052
 
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5bd642ce-00f7-4560-873b-23af1db2ff4
     mailnews.database.global.indexer.enabled: false
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 3
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_bgcolor: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_bgimages: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_colorspace:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_command:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_downloadfonts: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_duplex: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_edge_bottom: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_edge_left: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_edge_right: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_edge_top: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_evenpages: true
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_footercenter:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_footerleft: &PT
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_footerright: &D
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_headercenter:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_headerleft: &T
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_headerright: &U
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_in_color: true
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_margin_bottom: 0.5
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_margin_left: 0.5
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_margin_right: 0.5
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_margin_top: 0.5
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_oddpages: true
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_orientation: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_page_delay: 50
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_data: 1
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_height: 11.00
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_name:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_size_type: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_size_unit: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_paper_width: 8.50
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_plex_name:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_resolution: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_resolution_name:
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_reversed: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_scaling: 0.80
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_shrink_to_fit: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_to_file: false
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_unwriteable_margin_bottom: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_unwriteable_margin_left: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_unwriteable_margin_right: 0
     print.printer_HP_LaserJet_4050_Series_PCL_5.print_unwriteable_margin_top: 0
     print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
     print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
     print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
     print.printer_Microsoft_XPS_Document_Writer.print_command:
     print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
     print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
     print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
     print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
     print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
     print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
     print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
     print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
     print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
     print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
     print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
     print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
     print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
     print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
     print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
     print.
more options

You have two accounts. One is the built-in "Local Folders" account, which a) you are not allowed to delete (Thunderbird needs it) and b) is not a true "working" account (it has nowhere to set up servers so cannot, of itself, either send or receive messages) and so cannot be set as default.

The second is your cox.net which is your sole working account and therefore is your default account. Therefore you cannot delete it until you install a further account that can be made the default.

So, neither of your accounts is eligible to be deleted. Hence "Remove account" is greyed out.

Which one did you want to delete? If you were to remove the cox.net account then Thunderbird would be of very little use to you, and it would nag you to set up an account.

more options

Thanks again. First, in TB's left panel, nowhere does it say "Local Folders." It does say All Folders. If I click the down arrow the list shows All Folders, Unused Folders, Favorite Folders, and Unified Folders. The mail account I use has a User Name@cox.net. The account I want to remove has a User name2 but no Domain name. It is a remant of an aborted attempt to create a new email account years ago. From your response I take it that there is nothing stopping me from creating a new email account, making it Default, and then removing that pesky remnant, Username2. Correct? Thank you very much for your help.

more options

"All Folders" should show a list of your accounts, and there should normally be both Local Folders and the cox account listed here.

However if you had set up the cox account using POP and set it to use the Global Inbox then it won't be visible in that folder pane. But you would see the Local Folders account. It is possible to re-name the Local Folders account so that could be why you don't see that specific name.

But if you want to delete the cox.net account, yes, you need to install another account first, set the new account as default and then you'll be allowed to remove the old cox.net account.

more options

Thanks. All Folders does't show a Local Folders and that name doesn't appear on the list from the drop down arrow. I did set it up using POP. I can't recall setting it up to use a Global inbox. I checked and mail in put in UserName@cox.net.

more options

Here is what my Folder Pane looks like.

Thunderbird has Local Folders by default and it contains some folders such as the Sent folder for newsgroups and the Outbox that can't live anywhere else.

If you can't see a Local Folders then it is there (we can see it in your accounts list) but must be hiding under a different name.

Modified by Zenos

more options

I learned long ago that one can make an innocent looking change in TB and wierd unexpected things can happen. SW developers are more like "artists," whatever that is in SW, than engineers.

To repeat, I have an account which I use, say One@cox.net, and an unwanted other, lets call it Two, without a domain name or most of everything else associated with setting up an account. I made the mistake of changing its User Name under Server Settings, say to Three, hoping tht TB would allow me to Remove the Account, but Remove Account is still greyed out. So I reverted back to its original Two name. Incidentally One and Two are the same User Name, just that Two has no Domain Name attached to it.

But unexpectedly, now when I use One@cox.ne TB always asks me for a Password for Two! I have no PW for Two, but I enter the PW for One@cox.net and only then can I receive emails. If you have any suggestions for removing this pesky PW request, I will sincerely appreciate it.

Modified by Matt

more options

Please do not indent your text.

I can only guess that you have renamed the Local Folders account.

You can't remove it, and you shouldn't try. End of story.

It's there for a reason. If you don't have any use for it, then you're missing out on several good things that Thunderbird can do. Just learn to ignore it.

http://kb.mozillazine.org/Local_Folders.

more options

Vumbo said

I learned long ago that one can make an innocent looking change in TB and wierd unexpected things can happen. SW developers are more like "artists," whatever that is in SW, than engineers.

To repeat, I have an account which I use, say One@cox.net, and an unwanted other, lets call it Two, without a domain name or most of everything else associated with setting up an account. I made the mistake of changing its User Name under Server Settings, say to Three, hoping tht TB would allow me to Remove the Account, but Remove Account is still greyed out. So I reverted back to its original Two name. Incidentally One and Two are the same User Name, just that Two has no Domain Name attached to it.

But unexpectedly, now when I use One@cox.ne TB always asks me for a Password for Two! I have no PW for Two, but I enter the PW for One@cox.net and only then can I receive emails.

If you have any suggestions for removing this pesky PW request, I will sincerely apprecite it.
more options

I appreciate your taking the time and making the effot to answer, but I don't understand your response.

more options

I have locked the previous iterations of this thread. https://support.mozilla.org/en-US/questions/1175898 https://support.mozilla.org/en-US/questions/1176189

Can you please maintain only one active thread per question.