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Not getting email to verify. Addess is correct.

Posted

I have signed into sync but I have not gotten the confirmation email address.

I did get one to verify my support account though

I have signed into sync but I have not gotten the confirmation email address. I did get one to verify my support account though

Chosen solution

Hi there, Thank you for mentioning the two different accounts, this helps me know how to help.

The email you are going to want to look for is from this account: accounts@firefox.com

Please try to do this once more after removing the account from the profile by signing out. Sign back in from accounts.firefox.com and please check for a new email.

If this does not happen, please send me a private message with the email address and any steps you have tried. (For example, do you have a secondary email address?)

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0

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guigs 1072 solutions 11697 answers

Chosen Solution

Hi there, Thank you for mentioning the two different accounts, this helps me know how to help.

The email you are going to want to look for is from this account: accounts@firefox.com

Please try to do this once more after removing the account from the profile by signing out. Sign back in from accounts.firefox.com and please check for a new email.

If this does not happen, please send me a private message with the email address and any steps you have tried. (For example, do you have a secondary email address?)

Hi there, Thank you for mentioning the two different accounts, this helps me know how to help. The email you are going to want to look for is from this account: accounts@firefox.com Please try to do this once more after removing the account from the profile by signing out. Sign back in from accounts.firefox.com and please check for a new email. If this does not happen, please send me a private message with the email address and any steps you have tried. (For example, do you have a secondary email address?)
guigs 1072 solutions 11697 answers

Since I did not hear from you, we are looking into this to make sure that it is not a bigger issue. If you did find the verification email great! If not there are some pieces of info that we are looking for to try to reproduce this and make sure it is not a bigger issue.

In further investigation of this issue there are some information we are missing for this issue we are seeing. If you are alright with it, the information could help us investigate further what is happening. These are the scenarios we are looking for to reproduce it: - the email provider - are you using a mail client like Outlook or Thunderbird, or are you checking via the web - what security software is also installed on the computer you are syncing from - which device type are you trying to sign into (desktop, ios, android)

Thank you!

Since I did not hear from you, we are looking into this to make sure that it is not a bigger issue. If you did find the verification email great! If not there are some pieces of info that we are looking for to try to reproduce this and make sure it is not a bigger issue. In further investigation of this issue there are some information we are missing for this issue we are seeing. If you are alright with it, the information could help us investigate further what is happening. These are the scenarios we are looking for to reproduce it: - the email provider - are you using a mail client like Outlook or Thunderbird, or are you checking via the web - what security software is also installed on the computer you are syncing from - which device type are you trying to sign into (desktop, ios, android) Thank you!