It started when I wanted to export my bookmarks to html. it would crash. now it crashes if I ask for options. Something changed my homepage and when I went to my preferred homepage and attempted to copy the address it crashed. I seem to be able to browse OK. My bookmarks seem to be intact and I can click on different site. but if I try and do anything like do something with my bookmarks or choose options it crashes. I started with 54.01 64 bit and downloaded 55 but it still crashes. My operating system is Windows 7. All my other programs and various browsers are working fine.
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 OPR/46.0.2597.57
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
bp-95fdf506-1ce6-46d7-b88d-5a38f1170709 7/8/2017 11:41 PM bp-019287c2-b443-45fa-8585-b83e80170607 6/7/2017 6:00 AM bp-2e7670c7-c624-43d2-89e6-adf3a2170410 4/9/2017 10:52 PM bp-d9cb0b04-4e3e-4934-bbd7-00bb22160705 7/5/2016 6:03 AM bp-2dde15cf-4234-40e4-b075-669912160620 6/19/2016 9:37 PM
Your crash report shows; cmdshim64.dll
A web search shows possible malware
You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
I think that this file cmdshim64.dll is part of your COMODO security software, so there is probably nothing to worry about.
You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder