Why does Firefox 55 64-bit not import or display bookmarks on Windows 10 PC?
Earlier today I updated my copy of Firefox on a Windows 10 PC to the new 64 bit version of Firefox 55. Since doing so, all of my bookmarks have disappeared, and newly created bookmarks are not displayed in the browser.
This is regardless of whether the bookmarks are imported from .html file or other browser.
I have since re-installed Firefox and it is still the same after having deleted personal settings and changed some settings as recommended on the help pages.
But I still have this issue: : I have never encountered this problem before.
Can someone please advise? The PC concerned runs Windows 10 and has 8GB RAM with more than adequate hard disk space available.
Mr Morgan.
الحل المُختار
A download of Firefox 55.0.2 64 bit version has corrected the problem I originally reported a few days ago.
I now regard this issue as closed.
Many thanks.
Read this answer in context 👍 1All Replies (8)
Upgrading 64 bit Firefox 55 to 55.0.1 has not made any difference.
This is being tracked in https://bugzilla.mozilla.org/show_bug.cgi?id=1388584
one more question: when you type "about:profiles" into your firefox address bar what is the full path of your profile shown in the root folder column?
The root directory path is: C:\Users\Mr_Morgan\AppData\Roaming\Mozilla\Firefox\Profiles\kzil72mr.default-1502331856400
The local directory path is C:\Users\Mr_Morgan\AppData\Local\Mozilla\Firefox\Profiles\kzil72mr.default-1502331856400
thank you - just to double-check: have you altered the part in the middle where it says Mr_Morgan? because our developers have identified a problem if the path contains an apostrophe (') and a number of other affected users have confirmed that. if that isn't the case for you we may need to look into it further...
My true surname does actually contain an apostrophe. Mr_Morgan is an alias.
great, thanks for the follow-up. we're working on a fix for that now :))
الحل المُختار
A download of Firefox 55.0.2 64 bit version has corrected the problem I originally reported a few days ago.
I now regard this issue as closed.
Many thanks.