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Firefox master password since either V54.00 or 54.01 is now taking two attempts to be accepted.

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Firefox master password since either V54.00 or 54.01 is now taking two attempts to be accepted.

Firefox master password since either V54.00 or 54.01 is now taking two attempts to be accepted.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

More Information

Roland Tanglao
  • Administrator
72 solutions 783 answers

Helpful Reply

Hi Kimberl

Does this happen:

1) every time i.e. you have to enter the Master password twice every single time you open Firefox

2) or did it just happen once?

Assuming 1) I would try Firefox Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode or Firefox Refresh: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Please let me know if that helps!

...Roland

Hi Kimberl Does this happen: 1) every time i.e. you have to enter the Master password twice every single time you open Firefox 2) or did it just happen once? Assuming 1) I would try Firefox Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode or Firefox Refresh: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Please let me know if that helps! ...Roland
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Does this also happen if you try to access the passwords in the Password Manager?

Note that it is possible that Firefox displays two MP dialog windows on top of each other. To test this you can drag the top most window slightly to see if there are other windows hidden below. If that is the case then you can enter the master password in the first window and close the second window with ESC.

Does this also happen if you try to access the passwords in the Password Manager? Note that it is possible that Firefox displays two MP dialog windows on top of each other. To test this you can drag the top most window slightly to see if there are other windows hidden below. If that is the case then you can enter the master password in the first window and close the second window with ESC.

Helpful Reply

Hi Roland & cor-el

Thank you for the feed back and advice. It was doing this every time I was asked for the MP. The Firefox refresh worked although a warning that I would lose all the browser addons would have been very helpful . . .

Sorry cor-el I had done the refresh before your post came through. It would have been intriguing to know.

Now I have done this, will the addons sync from my desktop to the laptop which is still showing the old addons or will the laptop sync to the desktop ? M

Hi Roland & cor-el Thank you for the feed back and advice. It was doing this every time I was asked for the MP. The Firefox refresh worked although a warning that I would lose all the browser addons would have been very helpful . . . Sorry cor-el I had done the refresh before your post came through. It would have been intriguing to know. Now I have done this, will the addons sync from my desktop to the laptop which is still showing the old addons or will the laptop sync to the desktop ? M