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Please can you help as Firefox is not loading anything properly?

Posted

Hi, Since 1 July 2017 Firefox is not working properly.

Pages are not loaded, or half, even their own sites. Yahoo loading is horrible, sometimes impossible.

Downloading something through the browser is a nightmare.

Read a lot, cleaned all history, runned AVG, now running malware scans as advised on Firefox.

I am running Vista Home.

Please can someone help??

Many thanks,

Mokum

Hi, Since 1 July 2017 Firefox is not working properly. Pages are not loaded, or half, even their own sites. Yahoo loading is horrible, sometimes impossible. Downloading something through the browser is a nightmare. Read a lot, cleaned all history, runned AVG, now running malware scans as advised on Firefox. I am running Vista Home. Please can someone help?? Many thanks, Mokum

Chosen solution

Hi FredMcD & cor-el,

Sorry for the late response but it took a while for taking all the steps and running the various anti-virus-malware tools, little time when home from the office…

Anyway, as I was mentioning that I also could not download the FF install file via IE made me realise that my problem might not be FF but perhaps something else.

And it did, one of the things all browsers have in common is that they are controlled/monitored by the virus protection SF running on my desktop.

So I googled “AVG slowing down browsers” and guess what…their site is full of complaints related to my problem, even found posts from just a week ago.

Then I figured, let’s check the control panel to see what has been updated on 1 July 2017…yep, it was AVG!

Logically I removed AVG and even all files still stored in the folder program files using an ‘unlocker’, ran CCleaner several times and then replaced it with Karspersky.

And now everything is running ‘as should’ no problems at all anymore…

I am sincerely thankful for your help and support; I have learned another lesson as a non-techie…

All the best & kindest regards,

Mokum

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.20
  • Citrix Receiver Plugin (Win32)
  • Google Update
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NetScaler Gateway
  • Shockwave Flash 26.0 r0
  • 5.1.50906.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding .old to them. Do not rename the '''Mozilla Thunderbird''' folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Question owner

Hi FredMcD,

I am thankful for a quick response but I am now running already against one of the problems described initially, and it is now even worse.

I cannot download the file (I choose English US and tried others) you are advising.

It says "unknown time remaining" and then says "Failed".

Also tried IE, same problem...

So what do I do now??

Many thanks already.

KR,

Mokum

Hi FredMcD, I am thankful for a quick response but I am now running already against one of the problems described initially, and it is now even worse. I cannot download the file (I choose English US and tried others) you are advising. It says "unknown time remaining" and then says "Failed". Also tried IE, same problem... So what do I do now?? Many thanks already. KR, Mokum
cor-el
  • Top 10 Contributor
  • Moderator
17519 solutions 158425 answers

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Using another computer, Download Firefox Full Version For All Languages And Systems onto a thumb drive. After, plug the thumb into your system. http://www.mozilla.org/en-US/firefox/all/

https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

Using another computer, Download Firefox Full Version For All Languages And Systems onto a thumb drive. After, plug the thumb into your system. http://www.mozilla.org/en-US/firefox/all/ https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

Chosen Solution

Hi FredMcD & cor-el,

Sorry for the late response but it took a while for taking all the steps and running the various anti-virus-malware tools, little time when home from the office…

Anyway, as I was mentioning that I also could not download the FF install file via IE made me realise that my problem might not be FF but perhaps something else.

And it did, one of the things all browsers have in common is that they are controlled/monitored by the virus protection SF running on my desktop.

So I googled “AVG slowing down browsers” and guess what…their site is full of complaints related to my problem, even found posts from just a week ago.

Then I figured, let’s check the control panel to see what has been updated on 1 July 2017…yep, it was AVG!

Logically I removed AVG and even all files still stored in the folder program files using an ‘unlocker’, ran CCleaner several times and then replaced it with Karspersky.

And now everything is running ‘as should’ no problems at all anymore…

I am sincerely thankful for your help and support; I have learned another lesson as a non-techie…

All the best & kindest regards,

Mokum

Hi FredMcD & cor-el, Sorry for the late response but it took a while for taking all the steps and running the various anti-virus-malware tools, little time when home from the office… Anyway, as I was mentioning that I also could not download the FF install file via IE made me realise that my problem might not be FF but perhaps something else. And it did, one of the things all browsers have in common is that they are controlled/monitored by the virus protection SF running on my desktop. So I googled “AVG slowing down browsers” and guess what…their site is full of complaints related to my problem, even found posts from just a week ago. Then I figured, let’s check the control panel to see what has been updated on 1 July 2017…yep, it was AVG! Logically I removed AVG and even all files still stored in the folder program files using an ‘unlocker’, ran CCleaner several times and then replaced it with Karspersky. And now everything is running ‘as should’ no problems at all anymore… I am sincerely thankful for your help and support; I have learned another lesson as a non-techie… All the best & kindest regards, Mokum

Question owner

Lastly...

I hope when other users read this, they also consider to check their anti-virus-malware software and the impact it might have...

Mzzl,

Mokum

Lastly... I hope when other users read this, they also consider to check their anti-virus-malware software and the impact it might have... Mzzl, Mokum
jscher2000
  • Top 10 Contributor
8758 solutions 71655 answers

As a footnote, Vista users should update to the "Extended Support Release" of Firefox 52 instead of the standard release of Firefox 54.

See: Important - Firefox has ended support for Windows XP and Vista

Full installers in numerous languages: https://www.mozilla.org/firefox/organizations/all/

As a footnote, Vista users should update to the "Extended Support Release" of Firefox 52 instead of the standard release of Firefox 54. See: [[Important - Firefox is ending support for Windows XP and Vista]] Full installers in numerous languages: https://www.mozilla.org/firefox/organizations/all/
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Mokum said

I removed AVG . . . . . And now everything is running ‘as should’ no problems at all anymore…

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

''Mokum [[#answer-984400|said]]'' <blockquote> I removed AVG . . . . . And now everything is running ‘as should’ no problems at all anymore… </blockquote> That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.