Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

nothing happens when I try to sign into Gmail on my macbook pro Yosemite, must restart the computer everytime to log in, please help!

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه Scribe

adam4tellriver
adam4tellriver
more options

Trying to log into Gmail, nothing happens when I click the sign in button. No error message...nothing. I am using my macbook pro with Yosemite OS. The problem just started occurring. I try clearing cookies and cache ...still nothing. I can can only log in once I restart or shut off then turn on my macbook. I have to do this everyday. Please help. I am running the latest version of firefox.

Thank you!

Regards,

Adam

Trying to log into Gmail, nothing happens when I click the sign in button. No error message...nothing. I am using my macbook pro with Yosemite OS. The problem just started occurring. I try clearing cookies and cache ...still nothing. I can can only log in once I restart or shut off then turn on my macbook. I have to do this everyday. Please help. I am running the latest version of firefox. Thank you! Regards, Adam

All Replies (1)

Scribe
Scribe
more options

Hi, delete ALL references to Gmail, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again. Note: It may take a minute to complete the deletion.

If that doesn't help, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!