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منتدى الدعم

Why upon installing a security upgrade just now all my bookmarks & history have disappeared

Posted

Hi - Thank you in advance for your help. My old laptop runs on Windows XP Professional. I just carried out a security upgrade & all my history & bookmarks have disappeared. About 4 days ago when I thought I had lost all my bookmarks, I found that the way I could access them had changed, but even this new way does not show any of the bookmarks or history. I noticed the problem of the missing bookmarks & history just now when I went to save a bookmark & noticed all the folders I had set up had disappeared! I do backups every day of 'My Documents', 'Desktop', 'My Favourites' & 'Documents & Settings/Ali'. Could you please help as I have a great deal of information saved under the bookmarks which would be extremely painful to lose. Thanks again

UPDATE: I managed to restore the bookmarks by going to 'Library', 'Import & Backup' & then restore, where to my surprise there were backs for the last 15 days. As there were a large number of bookmarks, once I asked to restore for today, I kept getting 'unresponsive script' messages & found out that if I just asked it to continue, teh bookmarks eventually reappeared in full. I hope this helps other users as well.

Hi - Thank you in advance for your help. My old laptop runs on Windows XP Professional. I just carried out a security upgrade & all my history & bookmarks have disappeared. About 4 days ago when I thought I had lost all my bookmarks, I found that the way I could access them had changed, but even this new way does not show any of the bookmarks or history. I noticed the problem of the missing bookmarks & history just now when I went to save a bookmark & noticed all the folders I had set up had disappeared! I do backups every day of 'My Documents', 'Desktop', 'My Favourites' & 'Documents & Settings/Ali'. Could you please help as I have a great deal of information saved under the bookmarks which would be extremely painful to lose. Thanks again UPDATE: I managed to restore the bookmarks by going to 'Library', 'Import & Backup' & then restore, where to my surprise there were backs for the last 15 days. As there were a large number of bookmarks, once I asked to restore for today, I kept getting 'unresponsive script' messages & found out that if I just asked it to continue, teh bookmarks eventually reappeared in full. I hope this helps other users as well.

Modified by Alnooruk

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.131.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • 6.0.12.448
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 25.0 r0
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Zeon PDF Plugin For Mozilla
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

David Walczysko 6 solutions 105 answers

Hello,

thank you for your information. :)

Best regards, David-Walczysko Volunteer supporter

Hello, thank you for your information. :) Best regards, David-Walczysko Volunteer supporter