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Firefox is shutting down instead of going to sleep and it's shutting down the whole computer. What's going on?

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If I leave my computer for longer than 10 minutes, instead of going to sleep (as it should) Firefox shuts down and the whole computer shuts down with it. Then, 15 minutes later, it will start the whole computer on its own! From another room, I can hear the distinctive F# Major chord that indicates "start up" in all Apple computers, When I return to my computer - say 3 hours later - I click the return key. Instead of waking up the computer (as it should), I hear the distinctive chord of Apple indicating "start-up" and the whole computer comes to life and access to Firefox is only through a box on the screen that says "Firefox has shut down. We're so sorry. Click on the box below to start your Firefox again" - or something to that effect. So that's what I do in order to get to work again. Why is it doing this? Grateful for your kind attention.

If I leave my computer for longer than 10 minutes, instead of going to sleep (as it should) Firefox shuts down and the whole computer shuts down with it. Then, 15 minutes later, it will start the whole computer on its own! From another room, I can hear the distinctive F# Major chord that indicates "start up" in all Apple computers, When I return to my computer - say 3 hours later - I click the return key. Instead of waking up the computer (as it should), I hear the distinctive chord of Apple indicating "start-up" and the whole computer comes to life and access to Firefox is only through a box on the screen that says "Firefox has shut down. We're so sorry. Click on the box below to start your Firefox again" - or something to that effect. So that's what I do in order to get to work again. Why is it doing this? Grateful for your kind attention.
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

Even if Firefox should crash, this wouldn't cause the computer to shut down also.

Check your computer's screen saver settings. Disable screen saver. Is the problem still there?

Even if Firefox should crash, this wouldn't cause the computer to shut down also. Check your computer's screen saver settings. Disable screen saver. Is the problem still there?

Question owner

I don't know how to "disable" screen saver. I've put it to "never" but there's no button that says "disable screen saver". The computer is still shutting down when Firefox crashes. I know you said it shouldn't but it does. The whole computer shuts down when Firefox shuts down.

I don't know how to "disable" screen saver. I've put it to "never" but there's no button that says "disable screen saver". The computer is still shutting down when Firefox crashes. I know you said it shouldn't but it does. The whole computer shuts down when Firefox shuts down.

Modified by tunesmith52

FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

That is how you do it. Different systems have different types settings.

Is the problem still there?

That is how you do it. Different systems have different types settings. Is the problem still there?

Question owner

The problem is still there. Thanks for your kind assistance with my problem, though.

When Firefox crashes, it takes the whole computer with it. Later, when I lift the lid of my laptop to start working (as if it's been asleep), Firefox starts the computer and then posts the "error" post.

I've not had any problems with Firefox crashing while I'm using it, only when I think it should be asleep.

The problem is still there. Thanks for your kind assistance with my problem, though. When Firefox crashes, it takes the whole computer with it. Later, when I lift the lid of my laptop to start working (as if it's been asleep), Firefox starts the computer and then posts the "error" post. I've not had any problems with Firefox crashing while I'm using it, only when I think it should be asleep.

Modified by tunesmith52

FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

You didn't say Firefox was crashing,

tunesmith52 said

instead of going to sleep (as it should) Firefox shuts down


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

You didn't say Firefox was crashing, ''tunesmith52 [[#question-1161107|said]]'' <blockquote> instead of going to sleep (as it should) Firefox shuts down </blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

What's the difference between "shutting down" and "crashing"? I thought they were interchangeable terms for the same thing. Here are the latest crashes. Since the dates of the last few days aren't here, these must not be crashes that I'm experiencing, but mine are shutting down.

20B7C7D6-F4CE-4005-9A84-E197528F77BE 5/4/17 9:45 PM 490E918D-0516-4F7D-866B-3103DB238568 1/12/17 9:14 AM 8099812B-83F1-4BD2-BAF5-B149DE7E7FC2 1/9/17 4:13 PM 73400F06-F1E8-41CC-A918-BBC5F6AEC44F 1/6/17 1:24 PM 2AE58D0D-B337-4A2F-A4CD-1ACA1DE27764 12/21/16 6:29 AM 31240A19-8527-4573-AD07-C0B51E19B079 12/11/16 11:58 AM 2721F707-1FD6-4C09-B9F6-4EDFEABBBDE1 12/2/16 11:30 AM C3B37EC7-2E5D-4E3E-B550-629A6E0ADCAF 9/5/16 11:15 AM 894867AA-F2DD-400A-9D49-CA90DAA6502C 9/5/16 11:15 AM E03CD85E-F5C1-4B62-8B53-886AB183CEA3 9/4/16 9:44 AM 78A5B7CB-1581-4719-9C90-C03AEC041AD5 5/14/16 9:28 AM

What's the difference between "shutting down" and "crashing"? I thought they were interchangeable terms for the same thing. Here are the latest crashes. Since the dates of the last few days aren't here, these must not be crashes that I'm experiencing, but mine are shutting down. 20B7C7D6-F4CE-4005-9A84-E197528F77BE 5/4/17 9:45 PM 490E918D-0516-4F7D-866B-3103DB238568 1/12/17 9:14 AM 8099812B-83F1-4BD2-BAF5-B149DE7E7FC2 1/9/17 4:13 PM 73400F06-F1E8-41CC-A918-BBC5F6AEC44F 1/6/17 1:24 PM 2AE58D0D-B337-4A2F-A4CD-1ACA1DE27764 12/21/16 6:29 AM 31240A19-8527-4573-AD07-C0B51E19B079 12/11/16 11:58 AM 2721F707-1FD6-4C09-B9F6-4EDFEABBBDE1 12/2/16 11:30 AM C3B37EC7-2E5D-4E3E-B550-629A6E0ADCAF 9/5/16 11:15 AM 894867AA-F2DD-400A-9D49-CA90DAA6502C 9/5/16 11:15 AM E03CD85E-F5C1-4B62-8B53-886AB183CEA3 9/4/16 9:44 AM 78A5B7CB-1581-4719-9C90-C03AEC041AD5 5/14/16 9:28 AM
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Question owner

I've submitted the first four crash reports. But mine is doing this three/four times a day!

Tell me, what's the difference between Firefox crashing and Firefox shutting down?

I've submitted the first four crash reports. But mine is doing this three/four times a day! Tell me, what's the difference between Firefox crashing and Firefox shutting down?
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

tunesmith52 said

I've submitted the first four crash reports. But mine is doing this three/four times a day!

Please post the BP- numbers here.

Tell me, what's the difference between Firefox crashing and Firefox shutting down?

Closing a program is like turning off a light. Crashing is the light blowing up.

''tunesmith52 [[#answer-971282|said]]'' <blockquote> I've submitted the first four crash reports. But mine is doing this three/four times a day! </blockquote> Please post the '''BP-''' numbers here. <blockquote> Tell me, what's the difference between Firefox crashing and Firefox shutting down? </blockquote> Closing a program is like turning off a light. Crashing is the light blowing up.

Question owner

But when a program closes on its own is that "crashing" or "shutting down"?

There are no recent BP numbers except the ones that I've submitted. Once I've submitted a crash report. a BP numbers shows up in the "submitted crash reports" See below:

bp-14e7fe78-22be-44f1-abc7-0f2c70170523 5/23/17 4:40 PM bp-c9440689-241a-481c-8489-305900170523 5/23/17 4:38 PM bp-824b9e07-b245-42e4-b511-80a980170523 5/23/17 4:31 PM bp-5475b593-3cc1-47f3-a640-263f00170523 5/23/17 4:30 PM bp-4a673f27-8f1e-4d27-8299-27d750170523 5/23/17 4:30 PM bp-c51758ac-8dbc-4aca-90d0-0ce680170523 5/23/17 4:30 PM bp-e63d0ac6-1fcc-4663-9516-ea4110170523 5/23/17 4:29 PM bp-2dfdda74-4a1b-4632-9965-cfe050170523 5/23/17 4:29 PM bp-8632aa5a-98f7-47c3-9c43-617670170523 5/23/17 4:29 PM bp-8ffd29b5-61fd-44dd-8055-67b760170523 5/23/17 4:28 PM bp-6eaa85e2-46d7-4993-88a2-3928d0170523 5/23/17 4:27 PM bp-ac0305bd-f8f1-4bf6-943a-5fc600170523 5/23/17 4:27 PM bp-7e85d9ed-41ad-4f8f-95b6-46c050170523 5/23/17 4:27 PM bp-9f28987e-d797-4014-b917-8a16e0170523 5/23/17 4:26 PM bp-962d46ff-00b3-4448-8434-1fd680170523 5/23/17 4:26 PM bp-883b1b3c-8131-4884-9b17-607d90170523 5/23/17 4:25 PM bp-e915ec23-0f57-4f84-be09-5c1930170523 5/23/17 4:24 PM

But when a program closes on its own is that "crashing" or "shutting down"? There are no recent BP numbers except the ones that I've submitted. Once I've submitted a crash report. a BP numbers shows up in the "submitted crash reports" See below: bp-14e7fe78-22be-44f1-abc7-0f2c70170523 5/23/17 4:40 PM bp-c9440689-241a-481c-8489-305900170523 5/23/17 4:38 PM bp-824b9e07-b245-42e4-b511-80a980170523 5/23/17 4:31 PM bp-5475b593-3cc1-47f3-a640-263f00170523 5/23/17 4:30 PM bp-4a673f27-8f1e-4d27-8299-27d750170523 5/23/17 4:30 PM bp-c51758ac-8dbc-4aca-90d0-0ce680170523 5/23/17 4:30 PM bp-e63d0ac6-1fcc-4663-9516-ea4110170523 5/23/17 4:29 PM bp-2dfdda74-4a1b-4632-9965-cfe050170523 5/23/17 4:29 PM bp-8632aa5a-98f7-47c3-9c43-617670170523 5/23/17 4:29 PM bp-8ffd29b5-61fd-44dd-8055-67b760170523 5/23/17 4:28 PM bp-6eaa85e2-46d7-4993-88a2-3928d0170523 5/23/17 4:27 PM bp-ac0305bd-f8f1-4bf6-943a-5fc600170523 5/23/17 4:27 PM bp-7e85d9ed-41ad-4f8f-95b6-46c050170523 5/23/17 4:27 PM bp-9f28987e-d797-4014-b917-8a16e0170523 5/23/17 4:26 PM bp-962d46ff-00b3-4448-8434-1fd680170523 5/23/17 4:26 PM bp-883b1b3c-8131-4884-9b17-607d90170523 5/23/17 4:25 PM bp-e915ec23-0f57-4f84-be09-5c1930170523 5/23/17 4:24 PM
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

Product Firefox Release Channel release Version 38.0.5 Build ID 20150525141253 OS OS X 10.10 OS Version 10.10.2 14C1510

Is there a reason you are using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 53.0.3


bp-: 14e7fe78-22be-44f1-abc7-0f2c70170523 Signature: glBindBufferARB

Process Type plugin Shockwave Flash Version: 17.0.0.169

This is for Sumo's Related Bugs 1146036 RESOLVED FIXED Adobe Flash 17.0.0.134/169 crashing on Flash thread in libGL.dylib in FF 34 and up


Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Release Channel release Version 38.0.5 Build ID 20150525141253 OS OS X 10.10 OS Version 10.10.2 14C1510 Is there a reason you are using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 53.0.3 ---------------------- bp-: 14e7fe78-22be-44f1-abc7-0f2c70170523 Signature: glBindBufferARB Process Type plugin Shockwave Flash Version: 17.0.0.169 This is for Sumo's Related Bugs 1146036 RESOLVED FIXED Adobe Flash 17.0.0.134/169 crashing on Flash thread in libGL.dylib in FF 34 and up --------------- Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''25.0.0.171 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

OK, so I've updated to the newest version of Firefox 53.0.3

The result of this is that the computer still shuts down instead of sleeping but when I started it up this time, Firefox didn't "apologize" because all the links were still in place and I didn't have to "restore" anything.

But the computer is still shutting down instead of sleeping.

OK, so I've updated to the newest version of Firefox 53.0.3 The result of this is that the computer still shuts down instead of sleeping but when I started it up this time, Firefox didn't "apologize" because all the links were still in place and I didn't have to "restore" anything. But the computer is still shutting down instead of sleeping.
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

Is this only when Firefox is running?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Is this only when Firefox is running? You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

Thank you for these links. From what I can understand (and that's not much), I've gone through all these malware fixes and the problem is still there.

Yes, it only happens when Firefox is running. I leave the computer for 20 minutes, I come back and the whole computer has crashed. I can get it started again by clicking either return or the normal start key. That seems weird - using return key to start the computer - I usually use return key to wake up the computer. There's sometimes a 10 second wait after clicking the return key, but it does start up - the famous F# Major chord. Then I get the traditional Firefox message asking if I want to restore the 4-6 sites I had open. I click restore and everything is fine.

Am I harming my computer by doing all these startups every day?

Do you still believe my computer might have been invaded by malware of some sort?

Thanks for staying with me on this.

Thank you for these links. From what I can understand (and that's not much), I've gone through all these malware fixes and the problem is still there. Yes, it only happens when Firefox is running. I leave the computer for 20 minutes, I come back and the whole computer has crashed. I can get it started again by clicking either return or the normal start key. That seems weird - using return key to start the computer - I usually use return key to wake up the computer. There's sometimes a 10 second wait after clicking the return key, but it does start up - the famous F# Major chord. Then I get the traditional Firefox message asking if I want to restore the 4-6 sites I had open. I click restore and everything is fine. Am I harming my computer by doing all these startups every day? Do you still believe my computer might have been invaded by malware of some sort? Thanks for staying with me on this.
FredMcD
  • Top 10 Contributor
4270 solutions 59890 answers

I called for more help.

I called for more help.

Question owner

In addition to the problem already articulated, I noticed today that Firefox isn't listed as "open" in the list of major programs in my computer. When programs are "in use" they have an arrow pointed at them. Firefox is currently "in use" and there's no arrow. FYI

In addition to the problem already articulated, I noticed today that Firefox isn't listed as "open" in the list of major programs in my computer. When programs are "in use" they have an arrow pointed at them. Firefox is currently "in use" and there's no arrow. FYI

Modified by tunesmith52