X
Tap here to go to the mobile version of the site.

منتدى الدعم

Videos stuck on "Loading ad"

Posted

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 17.9.20044
  • DivX Web Player version 3.8.2.404
  • Fire IE DLL
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.131.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Plug-in for detecting Nero Kwik Media.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.8.198
  • 5.1.50906.0
  • VLC media player Web Plugin

Application

  • Firefox 52.1.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.1.2/WINNT/en-US/

Extensions

  • abcTajpu "a b c type-oo" 1.8.5.1-signed.1-signed ({15a7ef52-8a77-426e-9e17-e21af257d7c8})
  • AniWeather 0.8.50.1-signed.1-signed ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • Application Update Service Helper 1.5 (aushelper@mozilla.org)
  • Ayn Ayn 1.15.2 (aynayn@zeevbelkin.com)
  • Baha'i Calendar 1.4.0.1-signed.1-signed (omid@mamad.net)
  • Classic Theme Restorer 1.6.6 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Date Picker/Calendar 2.1.73.1-signed.1-signed ({A6A0B3F6-6D2D-4c55-96C1-7481BEA2EBF8})
  • Delete Bookmark Icons 0.7.1 ({04514a2c-a3ab-4f47-8688-55f911b0fe75})
  • Diagnostics 1.0 (diagnostics@mozilla.org)
  • Favicon Restorer 1.4.1-signed.1-signed (faviconrestorer@masserog.it)
  • Fire IE 0.4.6.2 (fireie@fireie.org)
  • Flagfox 5.1.22 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Font Finder 0.1.7 ({a658a273-612e-489e-b4f1-5344e672f4f5})
  • Font Finder 1.2.3 (fontfinder@bendodson.com)
  • Font Information 0.3.1.1-signed.1-signed ({70ded480-0a45-4099-84d1-65aa1cb1575e})
  • Forecastfox (fix version) 3.4 (forecastfox@s3_fix_version)
  • Greasemonkey 3.11 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Hebrew Calendar 1.0.7.4 ({C4A22BA1-6D61-45F1-82A9-140FD33F1110})
  • ImTranslator 10.36 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • Islamic Date 0.1.2.1-signed.1-signed (islamicdate@tantos.web.id)
  • Multi-process staged rollout 1.9 (e10srollout@mozilla.org)
  • Organize Status Bar (Revived) 0.1.0.1-signed.1-signed (obsrev@alexancarlproject.net)
  • Padma 0.4.15.1-signed.1-signed ({3e450467-892a-45b8-9ed8-90e8d3bf2ad7})
  • Places Maintenance 2.0.2 (places-maintenance@bonardo.net)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Protect My Choices 1.1.14 ({dc501fe1-520b-41f2-9421-ecbb2e7f0255})
  • ProxTube 2.3.9 (ich@maltegoetz.de)
  • Send HSTS Priming Requests 1.0 (hsts-priming@mozilla.org)
  • SHA-1 deprecation staged rollout 1.3 (disableSHA1rollout@mozilla.org)
  • Status-4-Evar 2016.10.11.01 (status4evar@caligonstudios.com)
  • Sun Cult 1.3.20150730 (suncult@sf.net)
  • Theme Font & Size Changer 53.0 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • Video WithOut Flash 3.1.2 (vwof@drev.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Download YouTube Videos as MP4 1.8.10 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060}) (Inactive)
  • IE Tab 2 (FF 3.6+) 6.2.18.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}) (Inactive)
  • Norton Security Toolbar 2017.9.2.2 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: AMD Radeon (TM) R9 M365X
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x6821
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x1002
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 11-10-2016
  • driverDate2: 8-6-2015
  • driverVersion: 20.19.15.4549
  • driverVersion2: 15.201.1101.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Timwiz 0 solutions 1 answers

You have to add an exception for the site/page that you are trying to watch the video pop up. Go to the Tools menu, choose Options>Content.

Where it says Pop-ups, you have to click on the Exceptions link at the far right.

Copy and Paste the link to the page, or just shorten to the https://www.whatever.com and click, Allow and then Save Changes.

Your video should now play ;)

You have to add an exception for the site/page that you are trying to watch the video pop up. Go to the Tools menu, choose Options>Content. Where it says Pop-ups, you have to click on the Exceptions link at the far right. Copy and Paste the link to the page, or just shorten to the https://www.whatever.com and click, Allow and then Save Changes. Your video should now play ;)