X
Tap here to go to the mobile version of the site.

منتدى الدعم

After refreshing firefox, my stored passwords did not work.

Posted

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but some specific websites seem to have password-related issues just on Firefox:

- my pge.com account won't let me make a new password. However it works fine in Chrome.

- my nest.com account won't let me update the saved password. However it works fine in Safari.

I don't see the pattern, except that it's password-related and Firefox related. Any thoughts?

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but some specific websites seem to have password-related issues just on Firefox: - my pge.com account won't let me make a new password. However it works fine in Chrome. - my nest.com account won't let me update the saved password. However it works fine in Safari. I don't see the pattern, except that it's password-related and Firefox related. Any thoughts?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Why did you refresh Firefox?

During a refresh, the password files are copied from the old to the new. there should not have been a problem. But if there is, you still have the originals.

Were the old passwords just gone, or were some, many still there?

What about the rest of your data, any problems?

Why did you refresh Firefox? During a refresh, the password files are copied from the old to the new. there should not have been a problem. But if there is, you still have the originals. Were the old passwords just gone, or were some, many still there? What about the rest of your data, any problems?

Question owner

<<Why did you refresh Firefox?>> Firefox displayed a message that it was running slowly and recommended I refresh Firefox.

<<Were the old passwords just gone, or were some, many still there?>> They were gone.

<<What about the rest of your data, any problems?>> No other issues.

<<Why did you refresh Firefox?>> Firefox displayed a message that it was running slowly and recommended I refresh Firefox. <<Were the old passwords just gone, or were some, many still there?>> They were gone. <<What about the rest of your data, any problems?>> No other issues.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

dstavis said

my pge.com account won't let me make a new password.

The website or Firefox?

https://addons.mozilla.org/en-US/firefox/addon/saved-password-editor/ Saved Password Editor Adds the ability to create and edit entries in the password manager.

''dstavis [[#question-1158418|said]]'' <blockquote> my pge.com account won't let me make a new password. </blockquote> The website or Firefox? https://addons.mozilla.org/en-US/firefox/addon/saved-password-editor/ Saved Password Editor Adds the ability to create and edit entries in the password manager.

Question owner

The website. Then, like I said, it worked fine w/ a different browser.

The website. Then, like I said, it worked fine w/ a different browser.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode '''Start Firefox in Safe Mode''' A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced, ''' Select '''General. ''' Look for and turn off '''Use Hardware Acceleration. ''' Then restart. Poke around safe websites. Are there any problems?
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Try to rename/remove the permissions.sqlite file in the Firefox profile folder.

See also:

Try to rename/remove the <b>permissions.sqlite</b> file in the Firefox profile folder. See also: *Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/

Modified by cor-el