Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

Firefox is not loading pages at the pace it normally would. Comparing the same page versus IE, IE is loading it almost instantly but Firefox can take 20/30 seconds to load the same page. Further to this Firefox has begun to crash/shutdown unexpectedly very frequently.

All Replies (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse,’’'mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

https://support.mozilla.org/legacyfs/online/sumo-media/gallery/images/2014-06-04-07-10-50-73db6f.png

For more help on crash reports, see; https://support.mozilla.org/t5/Documents-Archive/Forum-Response-Firefox-crashes/ta-p/19184

Some of your crash reports weren’t sent to the Mozilla Servers.