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Firefox crashes

  • 6 ردود
  • 1 has this problem
  • 13 views
  • آخر ردّ كتبه FredMcD

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d326e4a6-0e05-4a71-a711-9aa55dacc18f 2/6/2017 11:19 AM bp-42d85cc7-c32f-4e73-9c9e-ca71b2161229 12/29/2016 11:17 AM bp-344082ba-359e-4094-b41b-ad7e32161227 12/27/2016 7:16 AM e2e5a5d5-cc4c-4d78-8e91-355d4255c555 11/22/2016 3:08 PM 14dd17ac-ce2c-4f5d-b603-53d856036cc8 11/11/2016 4:37 PM bp-83ebbbf8-2462-45a4-90ab-ad1ec2160730 7/30/2016 2:08 PM bp-65ab9719-5fb1-4562-a8f2-f3d562160115 1/15/2016 8:35 AM bp-9e520470-fd89-40cf-96cc-e69882151217 12/17/2015 1:21 PM bp-f3f1dd99-c657-4fdc-ad48-3a1472150811

All Replies (6)

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Hi

Thank you for your question and for providing those crash ID - really useful and will help us to find a solution.

I have had a look at the reports and it appears the crashed are being caused by the ATI graphics driver on your computer. I recommend you follow the steps in this Microsoft walk-through to fix this issue.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

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this did not fix the problem

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Hi, try starting Firefox in Safe Mode by holding down Shift when you start it - Diagnose Firefox issues using Troubleshoot Mode.

If Safe Mode didn't help, try updating or disabling Malwarebytes Anti-Exploit.

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that was for windows 7 not 10

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Please check it anyway.