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Firefox crashes

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bp-e4b852e2-d311-448b-a806-f78c32170201

bp-e4b852e2-d311-448b-a806-f78c32170201

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 7 OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51.0.1 +++++++++++++++++++++++++++++++++++++++++++++ Signature: @0x0 | nvd3dum.dll | CreateDeviceLHDDI

EMET.dll = Microsoft Corporation

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

COM_Sensor.dll = Digital Guardian = Verdasys, Inc

OS_PLUGIN.DLL = Trojan Program

os_plugin.dll = Digital Guardian = Verdasys, Inc

ame_smtpsensor.dll = AE_Agent_Plugin.dll = Digital Guardian

ae_mailsensor_plugin.dll = Digital Guardian

dgapi.dll = Digital Guardian = Verdasys, Inc

Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 7 OS Version 6.1.7601 Service Pack 1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''51.0.1''' +++++++++++++++++++++++++++++++++++++++++++++ Signature: @0x0 | nvd3dum.dll | CreateDeviceLHDDI EMET.dll = Microsoft Corporation Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation nvd3dum.dll = NVIDIA Windows Vista WDDM driver COM_Sensor.dll = Digital Guardian = Verdasys, Inc OS_PLUGIN.DLL = '''Trojan Program''' os_plugin.dll = Digital Guardian = Verdasys, Inc ame_smtpsensor.dll = AE_Agent_Plugin.dll = Digital Guardian ae_mailsensor_plugin.dll = Digital Guardian dgapi.dll = Digital Guardian = Verdasys, Inc
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


If there is still a problem, Disable Digital Guardian and contact its support.

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ---------------- If there is still a problem, Disable Digital Guardian and contact its support.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration