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While trying to reset password firefox says that they have sent email to do this but it never come through

Posted

firefox asks for new password but wont let me do it

firefox asks for new password but wont let me do it

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Sony Reader Application Detector Plugin
  • Reader Library Helper Plugin
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0
  • Autofill Engine for Gecko and Webkit-based web browsers
  • NPWLPG

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Norton Security Toolbar 2016.8.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • Sticky Password Autofill Engine 7.0.7.69 ({54affe52-8223-453b-be1e-2fe2e250045c}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7310 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9809
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterSubsysID: 2af0103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 8-21-2015
  • driverDate2:
  • driverVersion: 15.201.1151.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7310 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 10 Contributor
  • Moderator
856 solutions 6378 answers

Hi

Is this for a Firefox account or for another account that you use on-line?

It may be the case that the email has been mistaking labelled as spam by your email service provider. I recommend checking the junk mail folder in your email account to see if it is there.

Hi Is this for a Firefox account or for another account that you use on-line? It may be the case that the email has been mistaking labelled as spam by your email service provider. I recommend checking the junk mail folder in your email account to see if it is there.