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my long used mozilla firefox is not opening in my p.c, kindly help, or maybe my privacy is being hacked, pls let me know? Thanks for your kindness

  • 3 replies
  • 10 have this problem
  • 22 views
  • آخر ردّ كتبه jscher2000

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when I click the Firefox icon in my toolbar it does not open, but now I am using other operating browser. Hope u can help me. Thanks. Is it because I could not donate some money. Anyway I shall give some donations when the time comes. Thanks

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Donations are not required. Mozilla programs are free to use.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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Does Windows display any error message when you try to use your Firefox shortcut?

Does it work any better if you open the Windows Start menu and either type or paste the following into the search box and press Enter to run it?

firefox.exe