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My Firefox keeps crashing at random times, and it's become more frequent

Posted

I've been using Ubuntu 16.04 LTS and had immediately installed Opera as that was the browser I was used to but I quickly noticed that my cookies would automatically be removed when I shutdown making browsing a problem, so I reverted back to Firefox but it crashes quite often and the interval between the crashing seems to be growing smaller.

I've been using Ubuntu 16.04 LTS and had immediately installed Opera as that was the browser I was used to but I quickly noticed that my cookies would automatically be removed when I shutdown making browsing a problem, so I reverted back to Firefox but it crashes quite often and the interval between the crashing seems to be growing smaller.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202

Application

  • Firefox 50.0.2
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.2/Linux/en-GB/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Ubuntu Modifications 3.2 (ubufox@ubuntu.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0, LLVM 3.8.0)
  • adapterDeviceID: Gallium 0.4 on AMD ARUBA (DRM 2.43.0, LLVM 3.8.0)
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: X.Org
  • crashGuards: []
  • currentAudioBackend: pulse
  • driverDate:
  • driverVersion: 3.0 Mesa 11.2.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'CairoUseXRender': 0, u'AzureContentBackend': u'cairo'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No
  • webgl2Renderer: (no info)
  • webglRenderer: X.Org -- Gallium 0.4 on AMD ARUBA (DRM 2.43.0, LLVM 3.8.0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

| Report ID | Date Submitted | Time |

| bp-d258d142-5b8d-45ed-a72d-b3b612161210 | 10/12/16 | 16:14 |

| bp-9f32fa81-880e-45af-a768-b9eb92161210 | 10/12/16 | 16:10 |

| bp-c2835654-e2c9-4756-a1a6-c1e3e2161210 | 10/12/16 | 16:07 |

| bp-2639788b-bbdf-4b9d-ac18-7027f2161210 | 10/12/16 | 16:02 |

| Report ID | Date Submitted | Time | | bp-d258d142-5b8d-45ed-a72d-b3b612161210 | 10/12/16 | 16:14 | | bp-9f32fa81-880e-45af-a768-b9eb92161210 | 10/12/16 | 16:10 | | bp-c2835654-e2c9-4756-a1a6-c1e3e2161210 | 10/12/16 | 16:07 | | bp-2639788b-bbdf-4b9d-ac18-7027f2161210 | 10/12/16 | 16:02 |
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Was there any trouble in Firefox Safe Mode?

All of those reports show;

Signature: mozilla::gfx::Matrix4x4Typed<T>::TransformBounds<T>

I called for more help.

Was there any trouble in Firefox Safe Mode? All of those reports show; Signature: mozilla::gfx::Matrix4x4Typed<T>::TransformBounds<T> I called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158526 answers

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. *https://www.mozilla.org/en-US/firefox/all/ Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

cor-el said

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window


I am already using Firefox 50.2 and I was already using the default theme when Firefox was crashing.

''cor-el [[#answer-943255|said]]'' <blockquote> Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. *https://www.mozilla.org/en-US/firefox/all/ Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes </blockquote> I am already using Firefox 50.2 and I was already using the default theme when Firefox was crashing.
Seburo
  • Top 10 Contributor
  • Moderator
797 solutions 5901 answers

Hi

You appear to be using a Ubuntu version of Firefox.

I recomend making use of this article to backup your profile and install a Mozilla version of Firefox that you can download from here Mozilla.

Hi You appear to be using a Ubuntu version of Firefox. I recomend making use of this [https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles article] to backup your profile and install a Mozilla version of Firefox that you can download from [https://www.mozilla.org/en-US/firefox/all/ here] Mozilla.

Modified by Seburo

Question owner

I've done that, and so far I've had no crashes, but I'll wait until tomorrow before I mark it as helpful.

I've done that, and so far I've had no crashes, but I'll wait until tomorrow before I mark it as helpful.
John99 971 solutions 13138 answers

I have not got a clue about what causes those crashes. I can make a guess with some crash signatures, or follow the information in related bugs.

Just however posting to say I use Linux and that includes Ubuntu 16.04 and their Canonical Fx50.0.2 works fine for me.

I have not got a clue about what causes those crashes. I can make a guess with some crash signatures, or follow the information in related bugs. Just however posting to say I use Linux and that includes Ubuntu 16.04 and their Canonical Fx50.0.2 works fine for me.