ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه philipp

more options

My firefox crashes every time I click Firefox icon (Mozilla Crash report appear)

At least this is all I can do for now.


The cause of this crash is unknown but the last thing I remember is watching videos on youtube, then firefox suddenly crash (usually restart Firefox button works) but it keep crashing even when I keep press it (just to make sure it will crash) then I think restarting my laptop would be a good idea. when the boot process is done. I can see tons of addware (I get rid of it already) But Firefox still crash

What I've tried so far: 1. Firefox can't start on save mode 2. Clean Install "Won't Work" (trust me I've tried) 3. I've also tried deleting all files and other stuff related to Mozilla via regedit

I'm not an idiot. I've experience tons of case but nothing like this. trust me I'm a veteran software engineer

My crash report after clean install

Crash ID: bp-5176806a-d8aa-4462-8820-406e62161128 Crash ID: bp-aacf8aa3-cbae-427f-9a01-394842161128 Crash ID: bp-2e54a991-e9c0-4331-92b1-35a702161128

All Replies (1)

more options

hi warhead1911, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/