This thread was archived. Please ask a new question if you need help.
Firefox crashes on opening
Each time I open firefox, it crashes immediately, here are the submitted IDs Crash ID: bp-933dc05e-8ca8-43f6-84e6-6200c2161103 Crash ID: bp-36919739-c08d-475d-9fdd-df11b2161103 Crash ID: bp-c9e8be39-f0d4-43c8-acb7-e8e5b2161103
Please investigate and tell me what can be done to fix.
All Replies (1)
Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.14393
KERNELBASE.dll = Microsoft
combase.dll = Microsoft
ntdll.dll = Microsoft
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration