Recent answers to recaptcha not appearinghttps://support.mozilla.org/ar/questions/11449942017-02-06T08:02:53-08:00having same problem on FF that security items like Recaptcha done show up on FF pages. If I go to Go2017-02-06T08:02:53-08:00bwoodinhttps://support.mozilla.org/ar/questions/1144994?page=3#answer-960509<p>having same problem on FF that security items like Recaptcha done show up on FF pages. If I go to Google Chrome I can see what is unavailable in FF. May have to quit using FF altogether if I don't get a workaround or fix. I use Norton AV, BU, Security; since GC accepts security checks or verifications it's NOT Norton causing problem. Just closed and reloaded latest FF version, although think I already had it, as updates installed automatically. Hate to leave FF as my browser, as I've got tons of bookmarks that may not move to GC, like the ease of use, have used it for over 10 years! but having problems with DMV to renew driver license, some other websites that require check boxes that don't show up in FF are forcing me to use GC browser more and more! Also FF running very slowly, sometimes crashes, have to wait or reopen; trouble w/Javascript as well.
</p>It seems i was disconnecting the certificate myself when loading the page. I wasn't really quite sur2016-12-04T00:04:14-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=3#answer-941498<p>It seems i was disconnecting the certificate myself when loading the page. I wasn't really quite sure if i should allow it or not but i have a much better understanding about it now thanks to you. I reinstalled certificates in the advanced settings, rebooted and accepted the certificates to the website and it worked normally! Thank you very much for all your help and time trying to figure out the problem.&nbsp;:D
</p>Have you tested with Kaspersky's SSL filtering feature turned off? I think you might have tried that2016-12-03T13:57:00-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=3#answer-941417<p>Have you tested with Kaspersky's SSL filtering feature turned off? I think you might have tried that, but just in case, see the Kaspersky section of this article: <a href="/en-US/kb/error-codes-secure-websites" rel="nofollow">How to troubleshoot security error codes on secure websites</a>.
</p>Yes there is a difference in both red circled areas of the certificate viewer. I tried loading that 2016-12-03T11:36:15-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=3#answer-941403<p>Yes there is a difference in both red circled areas of the certificate viewer. I tried loading that link on my laptop's default web browser Internet Explorer and it didn't work but told me this.
Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to <a href="https://www.gstatic.com" rel="nofollow">https://www.gstatic.com</a> again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator. I checked the advanced settings and TLS was all turned on.
</p>Thanks for the screenshots. It's really hard to understand those results. If you check the certifica2016-12-03T09:37:55-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=3#answer-941367<p>Thanks for the screenshots. It's really hard to understand those results. If you check the certificate viewer for the page, is there anything abnormal compared with the attached screenshot?
</p><p>Going back to this --
</p><p><em>Dzalarhon <a href="#answer-937031" rel="nofollow">said</a></em>
</p>
<blockquote>
<em>jscher2000 <a href="#answer-937027" rel="nofollow">said</a></em>
<blockquote>
Hmm, so the first problem is that the style sheet didn't load at all. For me, it's full address is as follows:
<a href="https://www.gstatic.com/recaptcha/api2/r20161109131337/styles__ltr.css" rel="nofollow">https://www.gstatic.com/recaptcha/api2/r20161109131337/styles__ltr.css</a>
If you click that link, will it load for you?
</blockquote>The first link i could not load. It told me the connection was interupted while loading. I have turned off traffic processing which was the disable inject in my kaspersky total security program.
</blockquote>
<p>-- will that link open in any other browsers on your system?
</p>No it does not. The first two screen shots don't appear again after restarting browser. The first tw2016-12-02T09:39:47-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=3#answer-941079<p>No it does not. The first two screen shots don't appear again after restarting browser. The first two screenshots are in regular window mode while the third is in safe mode. I noticed there are different variables in the 3rd screenshot. I did not post a console section screen shot of the safe mode because its the same as before.
</p>Okay, without doing anything else, does Safe Mode and only Safe Mode fix it right now or not?
2016-12-02T06:41:32-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=3#answer-941027<p>Okay, without doing anything else, does Safe Mode and only Safe Mode fix it right now or not?
</p>I was saying that it worked before, after i cleared cache and cookies of the website, update java, t2016-12-02T06:35:45-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=3#answer-941026<p>I was saying that it worked before, after i cleared cache and cookies of the website, update java, turn off hardware acceleration, and turn the browser into safe mode. It only worked until i closed the browser and then the same problem would happen even after doing all that over again. I have no idea what might be blocking anything other then maybe my anti virus program but i cant imagine me doing anything to cause this to happen.
</p>Dzalarhon said
What do you mean pause while firefox does a clean up?
During shutdown, Firefox upda2016-12-02T06:07:48-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=3#answer-941019<p><em>Dzalarhon <a href="#answer-941013" rel="nofollow">said</a></em>
</p>
<blockquote>
What do you mean pause while firefox does a clean up?</blockquote>
<p>During shutdown, Firefox updates numerous files. It can take anywhere from 5-15 seconds. (Longer, and it's probably not going to shut down correctly.) You'll actually see a bunch of timestamps change to the current time.
</p>
<blockquote>No, no difference after changing file.
</blockquote>
<p>Okay, is there <em>anything</em> you can think of that would be blocking requests to files on www.gstatic<em>.</em>com?
</p><p>To go back to your original post: are you saying it once worked in Firefox's Safe Mode, but later didn't work in Firefox's Safe Mode? Or that it will work in Firefox's Safe Mode but not in regular mode?
</p><p>In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Perhaps it's worth testing one more time:
</p><p><em>If Firefox is not running:</em> Hold down the Shift key when starting Firefox.
</p><p><em>If Firefox is running:</em> You can restart Firefox in Safe Mode using either:
</p>
<ul><li> "3-bar" menu button &gt; "?" button &gt; Restart with Add-ons Disabled
</li><li> Help menu &gt; Restart with Add-ons Disabled
</li></ul>
<p>and OK the restart.
</p><p><em>Both scenarios:</em> A small dialog should appear. Click "Start in Safe Mode" (<em>not</em> Refresh).
</p><p>If it works in Safe Mode, one of your extensions may be the culprit.
</p>What do you mean pause while firefox does a clean up? No, no difference after changing file.
2016-12-02T05:43:53-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-941013<p>What do you mean pause while firefox does a clean up? No, no difference after changing file.
</p>First message: I get that, too, in the tab showing just the Google page. It doesn't seem to affect t2016-12-01T05:56:07-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=2#answer-940708<p>First message: I get that, too, in the tab showing just the Google page. It doesn't seem to affect the loading of the page for me.
</p><p>Second message: I do not get that. Also, the script I load only has 375 lines, so an error on line 378 is peculiar. Maybe something is modifying the script as you load it???
</p><p>Third message: I do not get that. When I look at the script (right-click it on the Network Monitor list and open in a new tab) it's just this:
</p><p><code>importScripts('https://www.gstatic<em>.</em>com/recaptcha/api2/r20161123095123/recaptcha__en.js');</code>
</p><p>Which is a duplicate request since that script was loaded earlier. It doesn't really make sense to get a network error on that command.&nbsp;???
</p>
<hr>
<p>Maybe you have a customized setting that is affecting that page, but it's hard to guess what it might be. To test whether it could be a setting, you could try the following:
</p><p>Open your current Firefox settings (AKA Firefox profile) folder using either
</p>
<ul><li> "3-bar" menu button &gt; "?" button &gt; Troubleshooting Information
</li><li> (menu bar) Help &gt; Troubleshooting Information
</li><li> type or paste about:support in the address bar and press Enter
</li></ul>
<p>In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
</p><p>Leaving that window open, switch back to Firefox and Exit, either:
</p>
<ul><li> "3-bar" menu button &gt; "power" button
</li><li> (menu bar) File &gt; Exit
</li></ul>
<p>Pause while Firefox finishes its cleanup, then rename <strong>prefs.js</strong> to something like prefs-old.js. The reason for renaming rather than deleting is so we can undo this change later.
</p><p>Note: Windows normally hides the .js extension on files. To set Windows to show all file extensions, see: <a href="http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions" rel="nofollow">http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions</a>
</p><p>When you start Firefox back up again, it will have certain settings back at default such as your home page and toolbar button layout. Please ignore that for now and just test the problem site. Any difference?
</p><p>To undo the change, you can repeat the previous steps but then:
</p><p>Rename <strong>prefs.js</strong> to <strong>prefs-default.js</strong>. Then rename prefs-old.js back to prefs.js.
</p><p><em>If the clean settings file made the site work:</em>
</p><p>You could compare the settings in the two files using a file comparison tool to see what customizations you have. I usually use the following open source program for that:
</p><p><a href="http://winmerge.org/" rel="nofollow">http://winmerge.org/</a>
</p><p>On the other hand, maybe this is getting too far into the weeds for you...
</p>Here is another screen shot.
2016-12-01T02:27:34-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-940665<p>Here is another screen shot.
</p>Could you check the "Console" section of the developer tools to see whether any messages appear ther2016-11-20T00:22:50-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=2#answer-937140<p>Could you check the "Console" section of the developer tools to see whether any messages appear there that could explain why the missing files are not loading?
</p>i didn't do anything with them, they just showed me what was supposed to be working. :/ I can u2016-11-19T12:09:29-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-937050<p>i didn't do anything with them, they just showed me what was supposed to be working.&nbsp;:/ I can use them all normally except for this captcha problem. It happened awhile ago and eventually the blue screen subsided and i was able to use my laptop.
</p>Hi Dzalarhon, unfortunately that sounds like a total scam. Are you currently unable to use any of yo2016-11-19T11:42:24-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=2#answer-937049<p>Hi Dzalarhon, unfortunately that sounds like a total scam. Are you currently unable to use any of your browsers? Have you been able to undo what they did your system?
</p>Awhile ago i kept getting a blue screen telling me that my computer was topped out with viruses and 2016-11-19T10:14:02-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-937047<p>Awhile ago i kept getting a blue screen telling me that my computer was topped out with viruses and wouldn't go away and said to contact this number for professional help about getting rid of it so i did and they showed me what was wrong with my laptop. i restarted my laptop and opened up my browser and a javascript error popped up saying my computer was blocked...?
</p>When you say "they" told you about viruses, who were "they"? There are a lot of telephone tech suppo2016-11-19T09:28:44-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=2#answer-937040<p>When you say "they" told you about viruses, who were "they"? There are a lot of telephone tech support scams so please disregard random strangers calling you or popups from websites. If you want to supplement Kaspersky with additional scanners, you can use the ones in our support article: <a href="/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">Troubleshoot Firefox issues caused by malware</a>.
</p><p>Since most of the files are not loading on that page (showing 0B or zero bytes received and "plain" as the content type), it seems clear something is blocking those requests. If you click from the "Network" tab to the "Console" tab, does Firefox display any explanatory (or cryptic) error messages there?
</p>The first link i could not load. It told me the connection was interupted while loading. I have turn2016-11-19T08:17:31-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-937031<p>The first link i could not load. It told me the connection was interupted while loading. I have turned off traffic processing which was the disable inject in my kaspersky total security program. I've also had help before dealing with viruses on my computer and they told me my computer was loaded to the max with viruses and that i really need to do something about it even tho i have a anti virus protection program since i bought my laptop..? That disable infect turned off the protection for my browser, im not so sure that's a good idea to leave off? Here is another screen shot.
</p>Hmm, so the first problem is that the style sheet didn't load at all. For me, it's full address is a2016-11-19T07:40:58-08:00jscher2000https://support.mozilla.org/ar/questions/1144994?page=2#answer-937027<p>Hmm, so the first problem is that the style sheet didn't load at all. For me, it's full address is as follows:
</p><p><a href="https://www.gstatic.com/recaptcha/api2/r20161109131337/styles__ltr.css" rel="nofollow">https://www.gstatic.com/recaptcha/api2/r20161109131337/styles__ltr.css</a>
</p><p>If you click that link, will it load for you? It's a wall of text starting with:
</p><p><code>.goog-inline-block{position:relative;display:-moz-inline-box;display:inline-block}</code>
</p><p>Then there are two instances of something loading from Kaspersky, which I find hard to understand. When I search for that server address, there are numerous references to an update to KIS 2016 earlier this year allowing you to turn off whatever causes that, which would help reduce the number of variables in this problem:
</p><p><a href="https://www.google.com/search?q=ff.kis.scr.kaspersky-labs.com&amp;tbs=qdr:y" rel="nofollow">https://www.google.com/search?q=ff.kis.scr.kaspersky-labs.com&amp;tbs=qdr:y</a>
</p><p>According to one forum post: "go to Settings - Additional - Network and disable inject."
</p><p>The reload the page and see whether anything changed.
</p><p>And the third mystery is why DoubleClick advertising would be called on that page. There's certainly no room to display advertising, so...&nbsp;??
</p>Here is a screen shot. What should i do?
2016-11-19T04:44:52-08:00Dzalarhonhttps://support.mozilla.org/ar/questions/1144994?page=2#answer-936996<p>Here is a screen shot. What should i do?
</p>